Help

Jump to a section: General, Buyers, Sellers, Mail, Other.

General

When will you add some other species of reptiles?

  • We started with Ball Pythons in Oct 2015, and added Boa Constrictors in July of 2016 and Leopard Geckos in Sept 2016. We plan to continue adding other species quickly. Breeders, create an account then contact us today for early access to post your other types of reptiles.

Does MorphMarket support support non-US?

  • Yes. Breeders can specify their country and advanced search allows limiting search to a specific country (or the EU). As non-US usage becomes popular, more advanced geographical search and currencies will follow. Some breeders also export.

Does this cost money?

  • MorphMarket is available in its early stages at no cost. In addition, breeders who join now have a greater opportunity to influence how the product evolves.

I love MorphMarket! How can I support it?

  • Thanks for asking! MorphMarket will only get better as more users join, so if you like us, tell your friends what you think about us. Nothing is as powerful as your testimony.
  • One of the best ways to help is to invite your friends to like our Facebook page. Just visit MorphMarket's page and click the "Invite friends" (located where the red oval is).
  • Another thing you can do is to reshare our posts with your friends and follow and retweet us on Twitter as well. We notice and appreciate it!

Where's the best place for me to engage MorphMarket?

  • Your feedback is so important to us. This is an evolving product and you are helping to shape it. The MorphMarket Facebook page is the current official place to engage (although we are transitioning soon to our Blog). You can post questions on the wall, and MorphMarket will also be posting topics and making announcements that can be discussed in comments. Public conversation will promote collaboration better than isolated, one-off conversations. Send private matters through the site's feedback form.

Buyers

How do I buy an animal?

  • First, make sure to research the reputation of the seller. Here are tips on how to avoid getting scammed. MorphMarket cannot help you in the event of a problem.
  • From an ad page, click "Inquire" to ask additional questions about that animal or find out how to purchase.
  • Before asking questions, read the the seller's policies at the bottom of the ad which will usually give information like shipping costs. For USA sellers, often there will be a fixed shipping cost for all animals.
  • Don't bother asking if the animal is available, just assume that it is and ask your next question like, "I'm ready to buy. How can I purchase?".

What if I have problems with a seller?

  • As stated above, MorphMarket's job is to help you find a seller with an animal you'd like to buy. We cannot control the behavior of the seller. Do research and buy from sellers with strong reputations. MorphMarket assumes no responsibility and provides no guarantees for the claims or actions of any buyers or sellers on the site.
  • That being said, we are very passionate about seeing you get the best customer service from our sellers. Several days after you send an Inquiry you will receive a very short survey which will give you an opportunity to let us know of any problems. We do not need to be made aware of problems before this time, as they usually work themselves out. We appreciate this feedback! Patterns of issues with sellers will be addressed.

Can you ship to my country?

  • Each seller determines his or her own delivery policy. The seller's profile will say whether they allow local pickup, ship regionally, or export internationally. You can also tell at a glance by the icons on the sellers page ( means export). Make sure you are browsing in the region closest to you to minimize shipping -- US or Europe.

How do I find an animal?

  • Gene Index: A great way to browse ads is with the gene index (for example, for Ball Pythons). Beside each gene or trait is shown several numbers which each represent the number of animals with specific forms of those that trait (color coded according to the legend). Click on the trait name for a broader search, or one of the numbers for a narrow one. The blue box allows widening the search to include sold ads.
  • Search: To search, simply type into the input at the top of the page (or in the mobile menu). For example, try "adult male pastel". It understands gene names, as well as some other terms like "male", "subadult", and "proven". By default it shows available items, but "sold" or "all" will include historical data. Ads can also be located directly by id by prefixing with the # sign as in "#1234".
  • Advanced Search: To perform more specific, guided searches, click the on the right of the search input. This provides many additional options for searching and sorting. The advanced options will be retained between searches, but will only be used if this window is shown when the search is executed.

Why do you allow ads without pictures?

  • First, we totally agree on the importance of pictures. Morphs are about the visual appeal, and why would you buy something that you can't see. Of course if you are interested in such an ad the first thing you should do is to request a picture.
  • For that reason, our ranking algorithm always puts ads without pictures in last place. As soon as you hit ads with pics, feel free to treat that as the last result page. In this way you aren't wasting any time.
  • Realize that the alternative is not more ads with pictures, it's just less inventory for you to search. Sometimes in a breeder in the craziness of hatching season may not have had time yet to take pictures. We believe the average buyer who is hunting for a very specific morph will be happier to have access to this listing than nothing at all.
  • That's why we think the ranking penalty is the best overall solution. If you think differently, let us know why!

Can I search for sold reptiles?

    By default results show currently available reptiles "for sale". To see more historical results, choose "sold" and for the maximum number of results choose "all". These options are available in advanced search and also in the gene index.

Sellers

Most of our help specific to our Sellers is located in the Seller's Guide. You can find much of that same information in our Seller Video Tutorials.

Who can list items for sale?

    Anyone who's fair and honest. You don't have to be a breeder or have a registered business.

How do I sell on the site?

What about a gene your site doesn't know about?

  • MorphMarket actually knows far more genes than show up on the Gene Index page. To test if MorphMarket knows the gene, trait, or trade name, type it into the search box or into the calculator. After submitting, if it displays that name in a colored bubble, it's a recognized but there may be none for sale at this time.
  • MorphMarket does not attempt to recognize every single gene ever discovered due to the very large number and every growing set of these mutations. Our normal policy is to try to represent a gene if there are at least two sellers of the said gene on MorphMarket. Exceptions may be made at our discretion, especially for substantially non-normal/pastel-ish looking appearance.
  • If you would like to call a gene to our attention, please submit Feedback with the trait name, the gene(s) and their properties (e.g., recessive, polygenic, etc.), and if they are allelic/in a complex with other genes. If accepted, it will be added with the next batch of new names.
  • After the gene is added to MorphMarket, for any animal with that new gene and other previously known genes, you will need to add the gene back by hand. This is because we don't try to reprocess ads that you have already hand-validated.
  • NOTE: We reserve the right to change the set of genes recognized by the system at any time. This is a complex issue and one that many parties have vested interests in. We will do our best to create the best system for everyone, but it will be impossible to meet everyone's desires.
  • You can still list ads even if they have some unknown genes. Users can still discover these ads via other known genes, searches, 'latest ads', our newsletters. Just follow the normal process and make sure the gene name is in the title (like usual). In addition, you may add the "Other" gene tag to this animal to indicate it has additional specific gene(s) for which we don't have a category.

Why doesn't my heterozygous animal up?

  • Genes refer to a genetic characteristic such as albino. Traits refer to a specific expression of this gene such as het albino, possible het albino, or visual albino.
  • A gene search will return any animal with the albino gene, whereas a trait search will only return the animals with that type of expression.
  • Here are ways users will find heterozygous albinos:
    • Gene index: by clicking het albino, or by clicking the label "albino" (all albinos).
    • Basic search or Advanced Search: by typing "het albino", "100% het albino", etc.

Mail Messages System

To facilitate reliable communication between buyers and sellers, MorphMarket has implemented messages as a 2-way email relay. Inquiries from buyers are sent to sellers in email where conversation continues. These messages can also be viewed on our website. This process allows us to make sure that seller both receiving the inquiries being made as well as responding to them. It also helps us protect everyone against spammers and other abuse.

How do I send a message to a seller?

  • From a specific ad page, click "Inquire" to create a conversation with that seller to ask questions about that animal or find out how to purchase. This will send them an email.
  • You will get their response in an email and it will show up in your Messages page as well.

How do I respond to a message from someone else?

  • You will receive an email with that message. Just click reply.
  • You can also view and send messages on your Messages page.

Why does the email address that I'm replying to look strange?

  • When you click reply to a message, you should see an address like: . This is correct and is the unique identifier that will route your message to the other party in this conversation.
  • The actual direct email of the other party is not initially shown in order to reduce confusion on how to reply, however after the seller has replied once, the actual emails are revealed on the Messages page.

Why did I not receive emails for the messages that I can see on the website?

  • If you see messages on your Messages page, for which you have not received emails, they are most likely being blocked by your email provider's spam/junk/promotional filters.
  • Here's what you should do:
    • Find the missing messages by searching the folders in your mail program to find the messages. Search for the phrase MorphMarket (one word) in your Spam/Junk, Promotional, and any other folders where it might have landed.
    • Make sure to check using your computer and not just your mobile phone. Multiple users have reported that the junk folder on their mobile phone was empty, but they found our email in junk when using their Computer.
    • Once you find the messages, mark them as "not spam" and move them to the correct folders to train your program.
  • Reduce or eliminate this problem completely by adding MorphMarket's email addresses, most importantly to your address book.

Why as a seller am I being told that I did not respond when I did respond?

  • If a reply is not sent back through our system after several days we will send the seller an automatic message to remind them. Each inquiry by a user on a different ad should receive a unique response, even if it's something brief like "already responded", if say, several inquiries came from the same user.

Why could my message not be delivered? Error E01: Unknown Inquiry ID

Please see this page on this error.

Why could my message not be delivered? Error E02: Unknown Sender

Please see this page on this error.

Can I send attachments with the messages?

  • You can attach up to 20MB of attachments to the emails sent through our system. The Messages page will show that there were attachments, but you can only access them in email.

I still have questions.

  • You can find more information about this system in our Seller's Guide.
  • If that still doesn't answer your question, please send us feedback.

Other

How do items show up on the site?

Is there an app for that?

  • MorphMarket is a Responsive Web App, which means it's designed to be great on mobile, tablet and desktop.
  • Our likely evolution is into a Progressive Web App, which combines the benefits of a native app and mobile web app. If you're interested, here's some info [1][2][3].
  • For now, please let us know if specific areas of the site feel difficult to use on your phone so we can improve it.

Who made this?

  • Check out the about page.

Is MorphMarket accepting funding?

  • We are not raising additional funding at this time. However, we'd love you to send us an email and introduce yourself.

Oh, I have an idea!