Why am I not getting emails anymore?

If you see messages on your Messages page, for which you have not received emails, they are most likely being blocked by your email provider's spam/junk/promotional filters.

Here's what you should do:

  • Find the missing messages by searching the folders in your mail program to find the messages. Search for the phrase MorphMarket (one word) in your Spam/Junk, Promotional, and any other folders where it might have landed.
  • Make sure to check using your computer and not just your mobile phone. Multiple users have reported that the junk folder on their mobile phone was empty, but they found our email in junk when using their Computer.
  • Once you find the messages, mark them as "not spam" and move them to the correct folders to train your program.

You may be able to reduce or eliminate this problem completely by adding MorphMarket's email addresses, including to your address book.