Default Store Policy

Store owners have a responsibility to their customers to have a clearly written Store Policy for situations that may occur.

This Default Store Policy defines a minimum set of expectations which will be applicable for Sellers who do not otherwise override them in their own Store Policy on our site and/or communicate them in writing before the sale. These terms are subject to change, and therefore we strongly recommend that Sellers override them on a point-by-point basis in their own policy in their Seller Profile. Feel free to copy and adapt the language below.

Note that while a custom Store Policy can and should override the following, it cannot override MorphMarket's Rules or provide immunity from the rules.

The following default policy went into effect January 15, 2021.
All disputes mediated by MorphMarket will be based on the Store Policy as it is written in the Seller Profile. If, at that time, the seller's profile asks buyers to refer to another website for sales policies and TOS, those terms will not be taken into consideration and the Default Policy terms below will apply, beginning May 1, 2021.

Definitions

  • Full Refund and Return (FRR): compensation amounting to 100% including the cost of the animal plus shipping plus return shipping costs. This includes Seller purchasing the return shipping label and $5 FedEx pick-up service, if necessary.
    • Alternatively, the Seller can send an acceptable, agreed-upon replacement at their own expense.
    • Alternatively, if the Buyer refuses to return the animal, NRC applies.
  • Claim Period: Time period which Buyer has from delivery to contact Seller and make their claims. Evidence should be included with the claim or provided upon instruction from the Seller.
  • Return Period: Time period that Buyer after notification of claim in which to arrange suitable shipping dates with Seller, making sure the shipment will not land on a weekend or holiday.
  • Non-Return Compensation (NRC): If Buyer refuses to return the animal, Seller does not have to refund the full amount, but may be expected to provide a partial refund depending on the value of the animal received.
  • Proof: Should the Buyer and Seller not be able to agree, MorphMarket will make the final determination of whether sufficient proof and evidence have been provided to support a claim.

Guarantees

Payments, Deposits and Refunds

  • Deposits are non-refundable if the Buyer backs out of a deal. If Seller does not specify that payments are non-refundable or sales are final, or does not specify the percentage of the sale that represents the non-refundable deposit, that amount shall not exceed 10% of the asking price.
  • If Seller backs out of a deal that Buyer has paid money into, Seller is responsible to pay back 100% of the money, including any portion labeled as non-refundable.
  • If Seller fails to ship the order for more than 7 days after it was paid in full in a single payment and did not communicate that delay (e.g., weather conditions) to the Buyer before the payment, then the Seller may forfeit all rights to any non-refundable portions and owe the Buyer a 100% refund if/when they ask for it, subject to MorphMarket’s discretion.
  • If Seller goes 10 days or more without a response to Buyer that has given them money and not yet received the animal, then the Seller may forfeit all rights to any non-refundable portions and owe the Buyer a 100% refund if/when they ask for it, subject to MorphMarket’s discretion.

Animal Attributes

  • Seller guarantees that the animal being delivered is exactly the one represented in the ad, unless otherwise stipulated in the ad with the use of an official Representative Photo.
    • If Seller ships the wrong animal as proven by the Buyer, they are responsible for FRR if they cannot send out the original animal.
    • Claim Period is 4 hours and Return Period is 1 week.
  • Seller guarantees the sex of the animal being delivered, unless clearly stated on the ad that the sex is unknown or not certain.
    • Temperature-sexed offspring are not guaranteed.
    • If Seller ships a wrongly-sexed animal as proven by the Buyer, they are responsible for FRR.
    • Claim Period is 3 days and Return Period is 1 week.
  • Seller guarantees that the animal delivered will be at least 80% of the advertised weight and length. (For this reason it’s recommended to advertise the “dry” weight).
    • If the animal received is less than 80%, as proven by the Buyer, Seller is responsible for FRR.
    • Claim Period is 4 hours and Return Period is 1 week.

Animal Health

  • Seller guarantees the animal was shipped out in a healthy state and shipped according to all FedEx rules and regulations.
    • Seller is responsible for shipping delays and mishaps (which should be rare with good shipping practices and offset with shipping insurance) except for those caused by the buyer (e.g., wrong address given, door not answered when delivery is attempted, etc.).
    • If an animal dies or is lost due to Seller negligence in shipping then Seller is responsible for FRR. This item may not be overridden as it is specified in the Shipping section of MorphMarket’s Rules.
    • If the animal is substantially sick or injured as proven by the Buyer (with photos and videos, as needed) then Seller is responsible for FRR.
    • Claim Period is 4 hours and Return Period is 1 week.
  • Seller is not responsible for animal temperament.

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