Seller's Guide

You are currently not Logged in or you have not enabled your Seller Profile yet. This guide assumes you have already taken the steps to Start Selling.

The following guide contains videos covering most of the core content, with those same instructions and more in text.

Quick Start

This video will walk you through setting up your profile and posting your first ad. For the most up to date instructions on creating a selling account read Start Selling.

Video: Creating Your First Ad

Bulk Import Overview

This video will give you a quick overview of how you can create and manage dozens or hundreds of ads very easily. Bulk Import is explained in detail below.

Video: Bulk Import Overview

Seller Menu Options

All of your seller/store management options are located under your username in the upper-righthand corner (found in the pop-out menu for mobile). You must be first logged in. Here you can go to your current Inventory, Seller Profile, or even this Seller's Guide.

Seller Profile

Your virtual store on MorphMarket has the following information associated with it, which can be changed in Edit Profile.

The seller profile is publicly visible. Please do not put anything here you would not like buyers on the web to see.
Name
Full name of your store.
Label
Short name to identify your store on product thumbnails and other places. This is ideally 1-2 words or an acronym.
Custom ID
Determines the name shown in the web address of your public MorphMarket seller page.
Owner
Your first and last name.
Location
Your city, or one you choose to indicate as your location. If you are on the European continent, you will shop up on our European site, otherwise, on the USA site.
Email
Email address for the system and buyers to contact you. Must be a verified email address in your account.
Phone
Phone number to be reached at by buyers. Enter digits only.
Home Page
If your business has a website.
Facebook Page
If your business has a Facebook Page.
Delivery
Options for buyers to receive your product. Local pickup means they come to you. Regional shipping means within your state and possibly your region (Europe). You can add more details in your Policy section.
Exporting
If applicable, select all countries that you can internationally export to.
Payment Plans
Check the box if you offer payment plans, and indicate the minimum price of an item for a plan.
Currency Type
The default currency used when you create or import ads. Does not affect existing ads.
About
General description about your business, such as your background, expertise, and uniqueness. Whatever you'd like to convey to potential buyers.
Policy
Any technical/logistical details buyers should know about your policies and processes.
Store/Ad Logo
Graphic design for your company.
Directory Logo
Square graphic design for your company. See rules for requirements.
Ad Defaults
Values to be pre-populated in ads you create.
Inquiry Settings
Affect communication with buyers, such as setting away status or message.

Your Seller Profile is accessible from the Stores/Breeders page and also from any ad you post. Your Seller Profile will also show a few thumbnails of some of your most expensive Reptiles with pictures.

Rules and Guidelines

In order to provide a uniform, high quality experience to buyers the following rules are enforced. Failure to follow these rules as well as our Terms of Service may result in removed ads, suspension, banning or other penalties at our discretion. You will be notified when there are changes to the rules. Where stated, application of the following rules depends on the membership plan of your account.

Identity and Accounts

  • You may create at most one user account per person, although you may share the account between members of your organization. If multiple individuals at your organization have user accounts, only one of those users can be connected to your organization's store account. Contact us if you need an old account deleted.
  • Sellers must specify in their profile the legal first and last name of the owner of their account. Documentation may be required to prove the identity of the account holder, such as photo of owner with government id.

Ads

  • You are expected to post reliable and accurate information in your ads.
  • One type of morph per ad. The system is designed to help you with this, but each ad should be a single type of animal of one sex and type of genetics. You may not advertise other animals in this ad, including the description.
    • The price is the amount to buy one of those animals (or the group, if applicable to your plan level) at the current time. You may not list an obviously low or high price to indicate "make an offer" (e.g., $1 or $123,456), unless your membership level offers an "unlisted price" feature.
    • It's strongly recommended that you do not include shipping costs in price field. List your shipping price in your store profile's policy which will be displayed on every animal page. If the shipping varies per animal, include this in the description.
    • You may not attempt to circumvent your plan's store capacity with price manipulation tactics. For example, you may not put a lower value in the price field by moving that amount into the shipping value. If your shipping value is more than $75 for a domestic delivery then we may likely see this as a violation.
    • The genetics should be the exact genetics: A Het Albino should not be tagged with Albino.
    • If applicable to your plan level you may 1) use the quantity field to indicate multiple available, 2) you may use group/lot option to display several animals in one ad.
  • Animals may only be listed once in the system one time.
  • You may not post someone else's animals unless you have written permission from MorphMarket.
  • User-assigned ad IDs are permanent, which means once assigned you will never use another ID for this animal/ad.
  • Only ready to sell animals are allowed to be posted. Do not list pre-hatched. You may create an ad in "hidden/expired" state for upcoming animals which are not able to be shown yet.
  • The ad's fields including description may not contain links to other websites.
  • There may in the future be additional standards pertaining to what textual content may go into the description or other fields.

Media

  • Images on ads must be your own images of the EXACT animals for sale, except when the no photo or representative photo option is selected IF available for your plan.
    • A representative photo must be of an animal of the same species and genetics which you produced.
    • No representative photo may be used unless this option is selected in the ad so that it is plainly obvious to the buyer that the item they are inquiring on may not be pictured.
    • Ads with videos and pictures may be ranked higher in searches.
    • The use of an exact photo is encouraged and greatly preferred by users.
  • Pictures must be of the items listed for sale (e.g., no store logo picture).
  • Do not use anyone else's pictures without their explicit written permission.
  • Videos, similar to pictures, must be video you own of your animal. A single video may not be used in more than 1 ad.
  • Sick or unhealthy looking animals may not be sold. Ads may be removed at our discretion of what appears to be unhealthy.
  • Unprofessional looking photos, videos and ads may be removed at our discretion.
  • A minimum resolution image may be required for quality purposes.
  • The store directory logo must be a graphic design of square dimensions. It may not just a plain photo of a snake. This is fine for the store/ad page logo currently, but not the seller directory.
  • There may in the future be additional photo standards pertaining to dimensions, background, logos, watermarks, and other content.

Privacy

  • Access to a User Profile may be granted to you on their behalf for the specific purpose of doing business with them on MorphMarket. You are not permitted to use this information for any purpose other than responding to their inquiry. Any other use, including but not limited to sharing this information with others, is prohibited without written approval from MorphMarket.

Laws and Disputes

  • Sellers are responsible for knowing and following all laws applicable to them and the users with which they are conducting business.
  • MorphMarket is not liable for anything that happens as a result of listing your items on this marketplace. You do so at your own risk.
  • We expect sellers to respond quickly to problems reported by their customers and to fairly resolve them.

Tips for Maximizing Your Success

  • Take great looking pictures (tips video).
  • Set prices competitively. Use our advanced search to find the most similar animals in terms of sex, genes and maturity. You need not be the lowest price, but you might not want to be much over the alternatives either without clear justification in your ads.
  • Be the first to respond to user's inquiries, as they are sometimes inquiring about several similar animals at once.
  • While inquiries should come to your email inbox, be familiar with how to access messages on our site. This gives you a way to always view and send messages even if you're having trouble with email. You can decrease the chance of mail problems by whitelisting MorphMarket in your Spam filters.
  • Use IDs on your ads to maximize your ad's distribution through our MorphReport emails, Latest search, and in Facebook featured postings.
  • Provide details and description about your animals. If the animal is special make sure to explain this in the description.
  • Make sure each ad is tagged with its exact genes.
  • Feature higher-end animals with a video.
  • Share your ad on Facebook and elsewhere by Exporting your Inventory.
  • Fill out your store profile fully with detail about yourself and policies.
  • Keep your inventory up to date. Sellers with bigger inventories should use Import to Synchronize their latest Price List.
  • Connect your Google or Facebook account so you can login with just 1 click.
  • Consider becoming a MorphMarket member. Members receive numerous advantages and support MorphMarket at the same time.

Inventory with IDs

Video: Using Ad IDs

You can place ads on MorphMarket with or without ad IDs, but IDs are strongly recommended as you will gain the following benefits:

  1. Your new ads will be broadcast to a much larger audience through parts of our website, email, and social media which alert buyers to new listings.
  2. You can repeatedly import the same ads and they will be synchronized with existing ones, meaning images will not be lost and you will avoid creating duplicate listings.

What are Permanent and Unique IDs?

By ID we mean a serial number that is permanent and unique to your animal/ad. Permanent means once assigned you will never use another ID for this animal/ad. Unique means you can't use it for more than one ad, including across categories (if you sell more than one kind of animal).

IDs may consist of letters, numbers, and some characters ("-/._"). Spaces are not allowed and letters are not case-sensitive ("pas" and "PAS" are the same).

You can create IDs however you like, but we recommend finding a consistent readable style that describes the animals. For example, you might label a 2015 female bumblebee as "15F-PAS-SPI-1". If you had a second you could then name it "15F-PAS-SPI-2" and so on.

Why?

MorphMarket provides powerful tools for promoting your animals for sale, but to do so we must be able to tell the difference between existing ads being updated and brand new ads. Synchronizing an imported Price List to your existing Inventory is a difficult problem without the use of unique IDs. Seller-provided IDs, we believe, reduce the chance of an error by either MorphMarket or a seller in accidentally re-publishing the same ad.

Why must IDs be permanent?

Permanent means once assigned you will never use another ID for this animal/ad. Because MorphMarket uses IDs to recognize and publish new ads, if one was to change the ID on an ad then it would appear to be new and would be republished.

The first time a seller reassigns an ID we will assume an accident and a warning will be given. Further abuses will result in consequences, possibly including account termination.

Adding, Importing and Updating Inventory

To add items to your Inventory you can either use the Add form to add one item at a time or you can use the more powerful Import form to add many items at once. Once you have added or imported an item, you can modify it as described under Manage Inventory, or you can replace it with a new import.

Adding a Single Ad

Adding items is very straightforward. The main thing to know is you can only add one item at a time. Add, like Import, is found on the menu as well as on the Manage Inventory page.

Preparing a Price List for Bulk Import

The alternative to adding items one by one is to Bulk Import using a Price List. Importing allows you to add many ads of the same category at one time (e.g., a group of Boa Constrictors). You will first need a Price List similar to the kind typically posted to classifieds forums. It is recommended that you maintain a copy of your product Price List in a text editor like Microsoft Word or Notepad or a spreadsheet like Excel or Google Sheets, but even an email editor works fine.

Video: Preparing Your Price List

In your file, each line should contain one kind of item. Feel free to copy and modify this sample import spreadsheet as a suggested format. Two things about this sample: 1) There are two tabs, one for the style with and without section headers. 2) There are explanatory notes placed on the headers. MorphMarket is able to interpret a variety of formats, but the following convention will work well:

DOB Male.Female Genes Weight Price(s) ID
2015 0.1 Pastel 170g $75 #15F-PAS-1
2014 1.0 Spinnerblast 150g $300/400 #15M-SB-1

While many formats are understood, here are a few current limitations:

  • Use units/symbols to distinguish price ($100) versus weight (100g) versus IDs (#1234ABCD).

Here are tips on each ad field, most of which are optional. Most of these can be automatically recognized on import except where noted.

Origin
Whether the item was produced by you, someone else domestically, wild caught or imported. Not yet automatically extractable.
Birth Date
Month/Day/Year of the animal's birth (e.g., 2015, Jul 2051, Jul '15, 7-2015, 7/'15, 07-30-2015, 7/30/15).
Sex/Quantity
Use the notation M.F to represent M males and F females (e.g., 2.1). If "male" or "female" is stated, quantity of 1 is assumed.
Price
Price not including shipping (put that under your shipping details). Indicate with a dollar sign (e.g., $100), but value will default to currency type in your Seller Profile regardless of currency sign used. [REQUIRED]
Maturity
Broad classification of age of animal: hatchling, subadult or adult. If you supply only weight, it will be guessed for you.
Proven Breeder
Whether this animal has reproduced.
Weight
Current weight of the animal in grams (e.g., 1000g).
Diet
Two fields to record food source and food state (e.g., if live/frozen apply)
Traits
Single genes, traits or trade names (e.g., Spinnerblast, het albino).
Video URL
Link to a YouTube/Vimeo* video featuring this particular animal.
Image URL
Link to an image to be used. Needs to end with an image type, like .png or .jpg to not be confused with detail URL. Will be downloaded within the next hour or so. Using drag-and-drop to attach images after ads are created is recommended instead.
Detail URL
Web address of page your page that gives more information about the ad. (not currently displayed to users)
ID#
For providing a unique serial num/ID for this animal. Prefix with '#' sign for import to recognize. Letters, numbers, or "-/._", but no spaces are allowed (e.g., #1234ABCD). [HIGHLY RECOMMENDED] (read more)
Clutch
For recording information about the birth group (clutch/litter). Prefix with 'C' to import. Can be numbers and symbols "-._" but no spaces or letters are allowed (e.g., C9, C2015-9).
Availability
You can write ON HOLD (all caps) on any row. You can also write SOLD, HOLDBACK, or UNLISTED to have those rows be ignored all together. Note that this will not remove existing ads unless you are using a Replacement import operation.

There are two ways to set values without explicitly stating them on an item line:

  • Section headers are supported to a degree. Breeders often use this in their Price Lists to avoid repeating certain attributes like year on every line. You can specify: year, sex, maturity and provenness on a line by itself, and all lines that follow, until another header, will inherit those attributes if not specified on that line. Some examples include "2014's", "hatchlings", "2014 males", "2014 breeders", "2014 proven male", "proven adults". If you get an error you may need to remove other text on those lines that was not understood.
  • Ad Defaults can be configured on your Store Profile page. These will be used if not overridden by the values on a line or section headers.

Importing Your Price List

Once you've created your Price List, copy and paste it into Import Inventory screen.

Video: Importing Your Price List

There are several import operations available. These behave somewhat differently if you're using IDs or not. Using IDs for importing is strongly recommended! .

  • Synchronize: If you are using IDs, Synchronize will align your input Price List to your Inventory, and update the Inventory using the Price List values. Most values will be overwritten by the input even if the input value is blank. Several fields including images and description will not be unset. Synchronize even searches sold and deleted ads, since IDs are permanent, and will bring them back to an active state. Without IDs, every item being imported is treated as a new ad (can lead to duplicates).
  • Synchronize/Replace: Like, Sync, but in addition if any existing ads are not found in the listing being imported, it will mark those as deleted. If you are not using IDs, all existing ads are deleted and these are added as new.
  • Delete All: Moves all current ads to deleted state.

If you do not wish to use IDs, you may uncheck the box "Require IDs", and perform a regular Import. This results in all inventory items being imported as new ads without pictures. This is one reason using IDs is highly recommended.

After importing, you will be prompted to correct any errors. Any lines which were not understood will be displayed in red. Make changes to these lines or remove them, and re-submit. Select the checkbox to ignore errors. It's recommended you modify your original copy and re-paste it in order to have it corrected for next time. Next, The system will next take you back to view your Inventory where you should double-check for any mistakes.

Verifying Your Inventory

After you have imported, you will be returned to your Inventory page where you should double-check for any mistakes. Modify any of your items which need changes or corrections. In particular, if you did not provide image URLs you will want to read the next section on how to add images.

Video: Verifying Your Inventory

Viewing Inventory

Manage Inventory displays your current Inventory for sale. You are essentially viewing your own store in the list (rather than grid) view, and have some additional management privileges. Clicking any row will allow you to Modify that ad. In addition, you have two additional Manage columns on the right for viewing the ad and removing ads (marking as sold or deleted). If you are using a narrow-screen device, you can pan to the left-right for columns not fitting on the screen.

View Ad
See the ad as a user sees it.
Remove
Remove an item by marking it as sold or deleting it.
Renew
Renew and/or un-expire an ad. Turns green once renewal is allowed (read more below under Ad Renewal and Expiration)
Tip: You can drag & drop images onto the rows on the Inventory page!
If you make changes here, don't forget to make them in your Price List file as well, so that it will be up-to-date for future Imports. If necessary, however, you can Export your Inventory to produce an up to date Price List.

Where's my New Ad?

Here's a checklist of reasons why you might not be able to find an ad you just created. Details about these topics are found in text and videos in relevant section of the selling guide.

  • Our website stores the results of specific searches for up to 30 minutes of time. This does not include your inventory view.
  • It may take up to 2 hours for the trait index page to refresh its counts and include your item. If there were none of this trait before, that label won't be seen until this time.
  • Did you add genes and/or traits to the ad?
  • Did you ad a photo to the ad? If not it will be found much lower in the rankings.
  • Did you put an ID on the ad? If not, it will not be discoverable in certain searches such as 'lastest ads'-type searches. Explained in detail here.
  • Is the ad expired? This shouldn't be true for a brand new ad.
  • Is your account approved for selling? If not you'll have a big red warning on your inventory page.

Photos

After importing a Price List, you will still want to add photos to your ads.

Video: Adding Photos

There are several ways to add photos to your ads.

  • Drag & Drop: You can drag and drop images from your desktop or a file system folder to the Inventory page (see limitations below). This is the fastest approach since you don't have to modify each ad individually. As you drag (before you drop) you should see the target row being highlighted. Note: dragging directly from other applications like a photo program will likely not work.
    • The photo icon on each row (if present) will tell you that ad's photo status.
      • This ad has a photo. Drag & drop will replace it.
      • Uploading is in progress, until it turns green.
      • You've successfully updated this photo.
      • There was a problem with the upload. Try from the modify page instead to get more information about the error.
    • You can also drag and drop onto the gray photo area on the Modify ad page.
  • File Chooser: On the Modify ad page you can click the gray photo area to browse and select images.
  • URL Link: From the Modify ad or Import pages you can provide a URL link to your photos already on the web.
Limitations:
  • Drag and drop support is not available for older browsers.
  • Currently each ad can have one photo at most, but this will be expanded later.
  • Images cannot be larger than 10.0 megabytes or larger than 20 megapixels in resolution (width x height).
  • Image URL Links provided in import will be automatically downloaded within about an hour.

Representative Photos

As described in our rules, ads for live animals must display each and every exact animal for sale in the ad's photograph(s) unless the Representative Photos feature is used by unchecking the box next to quantity for "Exact Items are All Pictured". A Representative Photo is an image of a different animal produced by you which is of the exact same genetics as one being advertised.

We generally discourage the use of representative photos because every animal is unique and buyers want to see the exact animal before they purchase. In addition, failing to clearly disclose the use of representative photos is misleading if not dishonest, and will often result in very upset buyers. On the other hand, we understand that it is more convenient for sellers to sometimes advertise multiple animals through a single ad without taking individual photos up front. For these reasons our policy is a compromise. We allow representative photos which we clearly communicate to buyers, but limit their usage to a subset of our members.

If your plan does not allow Representative Photos, you must picture each and every animal in your photo(s). If your plan allows your ad to represent a multiple quantity of animals but only a single photo, you must picture all of those animals in a single photo or splice several photos together. Alternatively you may list these in seperate ads.

Videos

Videos are one of the best ways to set yourself apart from the competition. Standard and Premium memberships can provide videos to feature their store as well as specific ads. Ad videos should be sure to include that specific animal, not just a generic video.

Videos can be hosted on either a free YouTube or Vimeo account. Just paste the video URL into the Store or Ad page. With Vimeo, make sure to us the embedded URL format: http://player.vimeo.com/video/80629469.

Advertising

Seller Directory

The MorphMarket Seller Directory is the listing of Stores that you can find under any category on our site. For example, if you're in the Boa Constrictors area, it will show the currently active Boa Constrictor sellers.

The requirements for being listed in the directory vary by category. In Developing Markets, we list all active sellers. For Mature Markets, the directory contains all our members of any plan level. In the the top level Reptiles directory, we list all our members plus any sellers who are only actively selling in a Developing Market. Read our blog entry on Marketplaces for more about market differences.

We've also recently added a membership feature called Branded Seller Directory that is available in the Standard and Premium plans (as pictured above). This type of entry receives a larger space and promotes your brand visually with its logo. The branded entries are also placed before all the unbranded entries. The specific order of branded sellers is not based on alphabet and will change periodically. Members can configure this using the second logo option on the Edit Profile page.

Exporting Your Inventory

You can export your Inventory as a Price List that you can email to buyers or post on forums. Export provides several formats including Text, CSV or TSV (for Excel/spreadsheets) and HTML. The HTML version is ideal because it includes links back to your ads where they can see pictures and more details. The export option is available from the menu or as a button on the Inventory page. Pictured is the HTML export pasted into an email.

Facebook

Posting your ads on Facebook is as easy. The first way is by clicking the "share" link right below the photo on your ad page. The second way is by just copying and pasting the URL link for your ad on MorphMarket. If using this method, make sure to press enter twice after the link, and wait for the image to show up when posting. The ad will look something like this, and link back to your ad.

You can advertise your store on Facebook in a similar way. Use the "share" button at the top of your store page.

You can also advertise your store on Facebook by pasting the link to your store page. If you have a store logo set it will show this as the image. NOTE: If you have changed your logo but it's still not showing up try fetching new scrape information for your URL.
Also, if you do not have a website, you can use your MorphMarket store as your Website on Facebook. On your Facebook Business Page, click About, then on Page Info, you will find Website near the bottom. Your store's address will look like: www.morphmarket.com/stores/your_store_id.

MorphReport

The MorphReport is our email newsletter sent out each morning on both a daily and weekly basis. It contains new listings from our member sellers.

You can subscribe or unsubscribe for the report under your User Settings. Which reports you will receive is determined by your Buying and Selling interests on your User Profile.

Each report will include ads that are new or renewed since the last report was sent out. The ads also must at that time have a serial number and photo.

Advertising Your Store

On the left is a button that any seller can use to point right at your store (this one points at OTBP). Paying users (aka members) may use the button on the right as a well.

MorphMarket ball pythons for sale MorphMarket ball pythons for sale

Just embed one this HTML in your page, and make sure to replace the YOUR_STORE_ID with your actual store id (use `MMButtonMember.png` instead for the right button).

<a href="https://www.morphmarket.com/stores/YOUR_STORE_ID"><img src="https://morphmarket-media.s3.amazonaws.com/static/img/MMButton.png" alt="MorphMarket reptiles for sale" title="MorphMarket link" style="height:40px; display:block;"></a>
On some forums like ball-pythons.net and BLBC/reptileradio.net, in Settings you can customize your Signature to use the MorphMarket button, again linked to your store.
[URL="https://www.morphmarket.com/stores/YOUR_STORE_ID"][IMG]https://morphmarket-media.s3.amazonaws.com/static/img/MMButton.png[/IMG][/URL]

Communicating with Customers

Inquiries

By publishing your Inventory on the MorphMarket, you are making your product available for buyers to find in their searches, by browsing morphs, and through your store page. Your ads have an Inquire to Buy button which easily allows buyers to send you a message about purchasing this item. These messages will be both sent to your email address and be available on your Messages Page on our site.

Responding to Customers

Users may also contact you by other channels using contact information on your Store Page such as your phone number or Facebook page. Your email is concealed to protect it from spammers. These inquires are outside our messages system.

For any inquiry that comes through our messages system, you need to respond once by replying to that email or on our messages page so that MorphMarket knows you received the inquiries. If you have already contacted them in another way (e.g., phone), you still need to either use the 'Already Responded' Quick Reply button on the messages page or send a short message to notify our system. If you do not reply, it will possibly in the short term impact your Responsiveness Rating. All of this is described below in more detail.

The next two sections discuss two ways to manage your messages: on our site and by email. You will likely use both at times.

Responding via Email

Our messages system uses a 2-way email relay to improve deliverability and protect against abuse. When you receive an email inquiry, click 'Reply' and it will be sent back to us with an address like:

This is the address you want to reply to. Use your email program as you normally would to communicate with the buyer. This will likely handle most of your communications, but sometimes you will need additional information (such as the buyer's email address) or functionality and this is provided on the Messages Page as explained next.

Responding via the Messages Page

You can privately access all of your messages sent through our system on your Messages Page. This can be useful if you are having problems with your email or you want to use a 'Quick Reply' action.

To expand messages click the dots icon or click the message. To reveal reply options, click the arrow icon. In general you will type a custom message into the text and press 'Send'.

The user's email address will be visible here once you have responded to the inquiry one time through our system. This can be useful for later sending an invoice.

Quick Replies are buttons that perform templated responses and other actions for certain scenarios:

  • Already Responded: Let the messages system know you're on top of it. This will not send an email.
  • Sold to Them: Indicate that this buyer purchased the item. This will not send an email.
  • No Longer Available: Send an email, mark item as sold, and close the thread. If you want to follow up that you have something related available, send a custom message instead of taking this action.
  • Decline Inquiry: Send an email and close the thread. This is the way to respond promptly that you're not interested, for whatever reason. Buyers will generally not like this, so please use sparingly and prefer a custom message.
Some actions close the thread, which means that neither party will be able to send additional responses.

Knowing Your Customer

To learn more about the user who has sent an inquiry, access their user profile. In email, you will find a link near in the footers of the email which will also display their real name and zipcode if known. On the messages page, you can click on the username to visit their User Profile. User Profiles are only visible to sellers that the user has contacted.

The User Profile gives the user an opportunity to communicate to you about themselves. First, we ask all users to provide their name and general location information. The purpose of this information is to save you time by having this information readily available. This information and more is available to all contacted sellers.

Next, we optionally ask them to provide other details like their age, phone number, a description of their experience and interest in reptiles, and other links. This extended profile is only visible to MorphMarket members. We also include some high level stats about their activity. The point of these stats is to build your confidence and trust in them as a qualified buyer, while respecting their privacy. This is a feature some users may choose to opt out of but we have cautioned them against it.

As indicated on the profile page and detailed in our rules, we expect sellers to keep this information in strict confidence. You may only use it for the purpose of responding to their inquiry to you. Also, please note that we have no way to verify the accuracy of what they have shared.

Additional Recommendations

  • Reply to the user at the top of the email. In other words, don't "inline" your responses into the text that they wrote.
  • You may attach up to 20 MB of photos to your emails, but we recommend attaching less than 15 MB at a time. If you need to share more images, we suggest adding more photos to your ad (coming soon), sharing via www.imgur.com, linking to cloud storage (such as Google Drive), or emailing them directly.
  • Add MorphMarket's inquiry email address to your mail program's address book to reduce the change of it discarding our messages as spam.
  • Send yourself a test inquiry via one of your ads on the site. You should receive it within a couple of minutes at most. If you never receive an inquiry, follow the directions in our Mail Help.
Find answers to more questions about our Mail System on the General Help page.

Benefits of the Messages System

Email is inherently unreliable. It can be overlooked or blocked by any number of systems between the buyer and seller's inboxes. This is why we have followed other major marketplace/classifieds websites in implementing this system. It provides many benefits:

  • Inquiries which receive no response can generate alerts and reminders.
  • Inquiries that are "lost" can be better traced and diagnosed. We no longer need to rely on a buyer's word as to whether a seller responded.
  • Ability for users to login and view messages which they might have otherwise missed.
  • Messages are less likely to get blocked and/or lost by spam filters.
  • A seller's prompt response times can be displayed as a selling point.
  • Records in the event of a dispute.
  • Ability to better protect our members against fraud, abuse, spam, and other violations of MorphMarket's policies.

Responsiveness Rating

The responsiveness rating is simply a message shown to inquirers that describes how quickly you have been responding recently (similar to what Facebook does). This is a great opportunity to shine by trying to maintain an average response time of a day or less, but our main goal is to warn buyers about sellers who are not responding at all.

This responsiveness message is determined by what percentage of inquiries we receive a response from you about (recently), as well as how quickly you sent those responses. There is some grace here: not referring to an occasional inquiry will not hurt your score. It it is only calculated based on the past few inquiries, so slower responses or non-responses will only affect the rating temporarily.

We understand that sometimes it's easy to miss an inquiry email, and so after 48 hours of not hearing back, we will send you a reminder about inquiries not responded to. You can simply reply to that email to write them. If you already contacted them by some other channel, make sure to use the Quick Reply as described above to tell our system that without sending them an additional message.

Away Status

During periods when you are unable to do business as usual, you can enable Away Status on your Store Profile page along with a custom message. This is appropriate for circumstances such as when you are traveling or due to prolonged weather conditions preventing shipping. Away Status has the following effects:

  • When a user inquires on your ad, they are informed you are away and to expect delayed response times. They are also shown your custom message.
  • You will receive inquiries like usual during this period, but we won't send you any reminders.
  • Inquiries you receive during this time period won't be factored into your responsiveness score.

Closing the Sale

Due to the complexities of live animals and shipping, MorphMarket does not provide a "Shopping Cart" or "Buy It Now", but instead directs the buyer to you. You may close successful inquiries directly in whatever method you are accustomed to using, such as PayPal or credit card over the phone.

Shipping

We expect our sellers to follow best practices while shipping to their customers. This is not our area of expertise so we recommend you to ShipYourReptiles who is the industry leader in live reptile shipping.

  • Their website has comprehensive information and supplies for you to ship with best practices.
  • Their customer service is top notch, and will work with you to make sure you're getting the best possible rates.
  • Save 45% off the Fedex rate on your first shipment with coupon code MORPH45.

Changing Item Availability

Besides being available, ads can be put into several other states:
  • Sold: There are several ways to mark ads as sold in your account:
    • From the Inventory view, just click "x" to mark any as sold or deleted.
    • If you use Import with IDs, you can synchronize your up to date list and missing ads will be marked as sold.
    • To remove all ads at once, choose "Import" then choosing "Delete All".
    • From an inquiry's message page, use Quick Reply option Sold to Them or No Longer Available.
  • On Hold: You can mark an item as On Hold while a sale is pending.
    • From the modify ad page, click the checkbox for "on hold" next to availability, at the very bottom.
    • Alternatively, if importing, you can write ON HOLD (all caps) on a row in your Price List.
  • Hidden/Expired: Not currently displayed to users.
    • From the modify ad page, click the checkbox for "hidden/expired" next to availability, at the very bottom.
    • You can hide ads to change which ads you are displaying to users within a limited store capacity.
    • To quickly unhide/un-expire, click the green refresh icon on the inventory page.

Ad Renewal and Expiration

Ads are eligible for renewal every several weeks depending on your plan level. When renewed, they jump to the front of some listings and are reshared in the MorphReport. Standard and Premium level members also have an auto-renew feature that will automatically renew as soon possible. Renewing is easy. From the inventory screen, just click the green "refresh" looking icon on the left column. If it's not green, it's not ready for renewal yet.

If an ad is not renewed for several weeks after it is eligible, we'll automatically expire it. If this happens, you can restore it by simply clicking the green renewal icon.

Another reason your ad can become expired is if your store is over capacity. This can happen when you let your membership lapse. We automatically expire some ads to bring it down to your current limits. If you renew your membership, you can quickly reactivate these ads.

Finally, you might choose to expire ads yourself in order to change which ones are visible to users within your limited capacity or for other reasons. See changing item availability above.

Analytics

Ad performance is shown on the Inventory View and at the bottom of the Edit Ad page.

Impressions
number of times this ad has shown up on a query results page shown to a user (ie., as a thumbnail).
Clicks
number of times a user has clicked on this ad and viewed its details.
Inquiries
number of times a buyer has emailed you a message about this ad with MorphMarket's Inquire button.

When comparing ad click counts received on MorphMarket versus other sites, one should be careful to make a proper comparison.

  • On sites without the powerful search capabilities of MorphMarket, buyers scroll through many pages of ads for which they have no interest because they cannot form specific searches as they can on MorphMarket.
  • On sites where less information is shown in the search results, buyers are forced to click on more ads to find out more details even when those ads are not relevant to the their purchase intent.

Ultimately only sales leads and sales are a fair gauge of your performance; however, these metrics may be useful in detecting the relative interest of buyers in each of your ads.

Technical Notes:

  • Analytics are only updated once a day, so clicks from today are not seen until tomorrow.
  • Viewing your ads from the Inventory View does not count toward impressions. Editing an ad does not count towards clicks. But otherwise, a seller's interactions with her own ads not excluded.
  • Ad counts began mid-April 2016.

Account Configuration

Login with Facebook

You can login to MorphMarket with one click using your Facebook account. To connect your pre-existing MorphMarket account with Facebook:

  • Login the old way by typing in your login/password.
  • Under User Settings, choose "Manage Social Accounts".
  • Click "Login with Facebook".

Change Your Username / Store's ID / Web Address

When you signed up you may not have realized that your Seller Profile would receive the same ID as your username. The Store ID is visible to users in web addresses like your Store homepage. For example, www.morphmarket.com/stores/littlejohnny5. You can now customize this by modifying the Custom ID field on your Seller Profile. Note that it will take a little while for this to update in all the links.

Making Your Logo Square Dimensions

If you have a logo already, it's not difficult to convert it into square dimensions. You may just be able to crop it, but if this will lose part of your logo, here are step-by-step instructions on how you can can resize it to fill it out into a square shape:

  1. Go to Pixlr.com
  2. Open image from computer and select your logo
  3. Menu: Image > Canvas size.
    1. Increase whichever dimension is smaller to equal the larger number (to make a square)
    2. Click the center of the grid so your logo is centered in this new space.
  4. Menu: View > show all (to see your new image)
  5. By default the new space is white, but you can use the pain bucket tool to fill that space in as black,etc.
  6. If current size is larger than 500x500, reduce it: Image > image size, and choose 500x500.
  7. Save to your computer.

You can then update your Store Directory Logo on MorphMarket:

  1. Go to MorphMarket.com, login, and in menu choose Edit Profile. At very bottom, drag and drop this image into the Store Directory Logo.
  2. Reload the page to see preview beside where you drag and dropped it.
  3. Within an hour, our store directory will update with your logo.

Obtaining Pre-Launch Access

We'd love you to help us build a new species category on MorphMarket! To gain access to a pre-launched category, sign up and make sure to indicate it as a Selling Categories of Interest in your User Settings. If this category is ready (see list below), you'll receive immediate access. If it's not, we'll notify you once it's ready. By listing your animals early, you'll help us launch that much faster. You'll be supporting the community while reaching brand new customers.

Areas currently staged and in pre-launch status, in no particular order:

Problems

Please report any issues, some of which may include:

  • Unrecognized gene or morph names. Please read our policy first.
  • Unknown Price List formats which you think should be supported. This will require you to revise your input until it can be accepted.
  • Broken links or other bizarre behavior.