Animal House Pets & Supplies
Joined on May 03, 2019
55 Followers
Joined on May 03, 2019
55 Followers
Badges
Established
Rated 25 times as a seller in a transaction
Known
Gained 25 followers on their store profile
Trending
Liked 25 times on a single ad
About
Exotic pet store specializing in reptiles. Breed and import many different, but mostly rare & uncommon species.
Policy
Shipping Policy
All shipments of live animals are via FedEx priority overnight. There are no exceptions
Shipping is flat rate $65 for MOST reptiles, $45 for inverts, and $40 for Wisconsin residents. Orders over $1,000 receive free shipping
We are not responsible for delays due to conditions out of our control. i.e. weather and carrier delays
If morning temperatures are over 85F or below 40F, shipment must be held for pickup at your local FedEx HUB for live arrival guarantee. If you need help identifying your local HUB, please contact us.
Any shipments not addressed to the HUB, outside of acceptable temperatures, will be void of any Live Arrival or Health Guarantee
FedEx print and ship centers do not qualify as a HUB, and live animal shipments to them, are in violation of their terms of service
There are no refunds for shipping charges in any cases.
Any in store pickups, will be held for 24 hours when not paid in full. If you need more time, please contact us to schedule a pick up.
Any in store pickups, will be held for 7 days when paid in full. If you need more time, please contact us to schedule a pick up
Live Arrival & Health Guarantee
All shipments come with a Live Arrival Guarantee (see above for conditions)
Any DOA's must be reported with pictures taken of deceased animal within 2 hours of arrival. Failure to report DOA will void any live arrival guarantee
DOA's will be replaced with the same animal. If there are no replacements, a refund will be issued
Any cancellation of orders will have a 25% fee (excluding shipping costs), for potential missed sales
