Crestopia Reptiles,llc
Joined on Sep 13, 2017
175 Followers
Joined on Sep 13, 2017
175 Followers
Ratings
View Details
Samantha Maddox
Harrisonburg, VA, USA
Regional Shipping
Export to 6 countries
Local Pickup
Average Response Time 1 hour
Badges
Followed
Gained 100 followers on their store profile
Knockout
Liked 100 times on a single ad
Established
Rated 25 times as a seller in a transaction
About
Breeder of high end Crested Geckos for more than 15 years. We strive to make beautiful and healthy geckos and to keep people coming back for more :)
Store Policy
Sales
Payments are accepted through PayPal.
A non-refundable deposit of 25% (per gecko) is required to place a gecko on hold. If you change your mind all together, a credit (minus the non-refundable deposits) will be issued toward a future purchase and will be good for one full year after date of issue. NO CASH REFUNDS WILL BE GIVEN.
No gecko is considered on hold until a deposit is sent, however, you must message me for approval before sending a deposit or you will be subject to the fees that I am charged to give you a refund (PayPal still charges fees for sales even if the money is refunded).
All sales are done through email or private messages only. I like to have a written record of all transactions, therefore I do not conduct any sales over the phone.
Payment Plans
Payment plans are available for small purchases of a 14 day time period and for purchases over $300 those purchases MUST be paid off within 30 days of initial deposit, unless other arrangements have been made. I am a very reasonable and lenient person, if you need more time, depending on the shipping window it can usually be arranged. If an extended payment plan can not be arranged your deposit will be forfeit, your payments will be changed to a credit and the gecko will be listed for sale.
*Payment plans may be subject to seasonal shipping windows.
Shipping
Shipping is only available to the continental 48 United States, and is done through FedEx Priority Overnight Monday-Wednesday with arrival Tuesday through Thursday. Shipping prices can range from $35 to over $85, so please contact me with your zip code for a shipping quote.
Depending on your location Priority Overnight Packages typically arrive by 10:30am in most areas, however, some areas can be as late as 4:30pm. If you are unable to set aside an entire day, holding for pick up at your local FedEx hub is also an option. I will not be held responsible for issues or delays with the carrier.
I will only ship when temperatures are safe (between 40-85) in all destinations, this includes, my area, your area, and the fed ex hubs that your gecko will be traveling through. I take into consideration the overnight lows as well as the daytime highs. I will include a heat pack or cool pack if I feel one is needed.
Guarantees
I guarantee live arrival. In the unlikely event that your gecko arrives dead on arrival (DOA), I will reimburse you the cost of the gecko(s) in the form of a credit (no cash refunds will be given). Shipping charges of the replacement gecko will be your responsibility. I do not reimburse shipping costs. If your package is late however, we may be able to get you a refund through the shipping company (less any fees). A proper address must be given and someone must be available to sign for and receive the package upon the FIRST delivery attempt. If no one is there to receive the package, or the driver is unable to obtain a signature, my guarantee will be null and void. Please contact me within 1 hour of delivery no matter what! I love these animals, and I always worry when shipping them.
It is always a possibility that a gecko can drop their tail during shipping. This is something that they can do at any given time, tail loss is NOT covered.
In the unfortunate event of a DOA, I MUST be contacted by email within 1 hour of delivery. Be prepared to send me photographic evidence and in some cases I may even ask for the dead gecko(s) to be sent back. Do not dispose of them until you have my approval.
Once the animal is in the hands of the buyer, it's health and well-being is beyond my control. I am always available for any questions and care information and if asked will direct buyers to care sheets if needed. I will not guarantee the health (sickness or accident) of the animal once the responsibilities belong to the new owner.
However, if within 6 months of purchase, health issues related to genetics arise, I must be contacted ASAP. You will be advised to take your gecko to a reptilian veterinarian (all vet bills that you incur are your responsibility), if the veterinarian finds the cause to be genetic I will stand behind my animals 100% and I will issue a credit for the cost of the gecko (no cash refunds will be given). Shipment of the replacement gecko will be your responsibility.
A copy of the test results or necropsy evidence as well as veterinary contact information must be provided before credit will be issued.
*issues resulting from improper husbandry or accidents are not covered.
I like to consider myself a very fair person, and all issues will be dealt with on a case by case basis.
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.
Testimonials
“5 stars all the way around! Secure packaging, gorgeous gecko exactly as pictured, in great health, and great customer service. Very satisfied with my purchase, thank you!”
doublegreptiles
“Great customer service, we had a shipping delay, and the back-and-forth communication was without delay. The animal is safe and beautiful. Thank you.”
mariobing
Listings
36 Crested Geckos
