EMS Reptiles is a Houston based business owned and operated by Eddie and Melissa Sunila with over 20 years of reptile breeding and husbandry experience. Our Mission is to provide high quality, healthy snakes along with great customer service.
- Store Policy
- Customer understands that EMS Reptiles has a live arrival guarantee only available under specific stated conditions. DOA’s and other claims must be reported to EMS Reptiles within 1 hour of arrival at the destination and someone must be home to sign for the box on the first delivery attempt. Customer has the option to insure their animals/package through Ship Your Reptiles (SYR) or reptiles2you at an additional fee as charged by the shipping company. If Customer chooses not to insure and FedEx delivers late, EMS Reptiles is not responsible for DOA's and NO REFUND will be issued. EMS Reptiles will make every attempt possible to assist customer with package delays and updates from FedEx. Any animals that the card holder is dissatisfied with must be reported to EMS Reptiles within 4 hours and returned at the card holder’s expense to EMS Reptiles for CREDIT ONLY towards next purchase. There are NO refunds or credits for boxes, and freight charges. No live arrival guarantee to destinations less then 40 degrees or more then 90 degrees on door to door service. Shipments can be held at the FedEx Hub for customer pick up upon request at no additional charge and is highly recommended/encouraged. Drop shipments, exports and shipments sent to third parties are void of ANY guarantee.