Heartland Crested Geckos

Store Policy

For immediate purchasing, please visit our website at: www.heartlandcrestedgeckos.com

Shipping USA

All animals must be paid in full before shipping. Shipping charges are not included in the price of the gecko unless noted. We ship overnight air through Fedex. Shipping is a flat $60 fee. We can only ship our Crested geckos when the weather is safe to do so between 40 and 82 degrees Fahrenheit. Don't worry we will care for your gecko until it is safe to ship. We guarantee that all animals will arrive alive and guarantee health for 48 hours. Please make sure to keep the gecko away from your other animals in quarantine. Also be sure the weather conditions are correct in your area before scheduling the shipment with us.

We will never knowingly ship an animal that is sick and unhealthy. If your gecko should arrive dead please contact us within 1 hour of receiving it. All health guarantees are void if we are not contacting during this time frame. Someone must also be there to sign for the gecko, this is very important. We will not be responsible if the package was not signed for on the first delivery attempt. We may require either a picture or we may request that the gecko be shipped back to us if it arrives dead. If an animal arrives dead we will replace it with one of equal value, give credit towards another gecko or a give a refund minus shipping. If we do not hear from you we will assume your gecko arrived safe and healthy.

Shipping can be stressful for the geckos and tail loss is a possibility. We can not guarantee that geckos will not drop their tails during shipping. Even though crested gecko tails do not grow back the loss of a tail does not affect it and they do fine without one.

Sexing

If a gecko is listed as probable male it means we have louped them and some pores were visible. If it is a probable female it means no pores have been seen yet. We do NOT guarantee sex on probable males or females because loupe sexing is not always 100% accurate. We take our best guess to try and sex them for our customers but sometimes males can develop late pores so until a visible bulge is seen we do not guarantee sex! NO refunds will be given on probable animals regardless of the sex it ends up being.

Unsexed geckos means that it is still too small for us to accurately determine the sex and we will not loupe these.

We do not re-sex animals after they have been placed on hold for payment plans or weather holds. If you purchase a "probable" sexed animal it will not be re-checked for any reason while on hold before shipping out.

We do our best to take pictures that accurately represent the gecko for sale. We do not adjust the color of images using photo shop or any other image editing software. The only adjustments that may be made are cropping or resizing to fit on the website. Color can still vary slightly depending on the computer monitor you are using, to get an accurate representation of the color of a gecko try looking at the picture with 2 different monitors. If you need additional pictures of a gecko for sale, please let us know and we will do our best to accommodate you.

We value our customers and want the buying experience to be a positive one. If you have any problems, please contact us and we will do our best to work with you to remedy the situation.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.