Store: Imperial Reptiles & Exotics, LLC

  • Overall Ratings Score: 4.9 (122)
  • Percent Positive: 94% from all time
  • Reciprocated Ratings: 100% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 5 9 115
Neutral (3 Star) 0 0 5
Negative (1 Star) 0 0 2

Detailed Ratings

Average Count
Item as described 122
Seller communication 122
Shipping time 122
Shipping packaging 122
Below is feedback left by buyers about this user.
While emailing imperial they always responded quickly, shipment was very quick. And the snake looks amazing. Kids love her - Dec. 03, 2020
Rating by j***7 for Jungle Boa Boa Constrictor
Reptile look alot bigger in the picture than wat was received..very happy with the service and communication.. - Nov. 26, 2020
Rating by a***9 for Black Roughneck Black Roughneck Monitor
Kinda mad they sold me a what seems to be half blind leopard gecko but everything else was good - Oct. 25, 2020
imperialreptiles replied: Gecko is not blind, Albino leopard geckos are just sensitive to light. I’m glad it arrived safely and everything else went well. - Oct. 25, 2020
Rating by a***g for Blizzard Leopard Gecko
I was really nervous about using PayPal friends and Family for payment. I just researched reviews and hoped for the best. It turned out to be a great transaction though! Thanks so much. - Oct. 17, 2020
imperialreptiles replied: I’m happy you’re snake arrived safely and your enjoying your new pied. However we never ask for friends and family. Payments are processed directly on our website and are covered by PayPal buyer/seller protection. - Oct. 17, 2020
Rating by s***h for Piebald Ball Python
Rating by s***h for Piebald Ball Python
The only problem was FedEx lost my package and I had to go pick it up, and it was around ten hours late and I got no refund on shipping, it wasn't my fault it was FedEx and they did nothing and we're ride af - Oct. 03, 2020
Rating by b***1 for Mack Snow Leopard Gecko
BE PREPARED! FAST shipping!!! A+++++++++++++ Lovely snake!!!!! - Sep. 30, 2020
Rating by s***z for Phantom Corn Snake
Rating by s***z for Phantom Corn Snake
Tortoise arrived fast and in great condition. Seller was very responsive and helpful. 5/5. - Sep. 23, 2020
Rating by p***4 for Adult Halmahera Blue Tongue Skink Halmahera Blue-Tongued Skink
Awesome customer service. Great experience. A bit miscommunication with the snakes since there were two Super Mojave snakes for sale. However, this was quickly resolved due to great customer service. I'm extremely happy with my purchase. - Sep. 21, 2020
Rating by m***a for Super Mojave (BEL) Ball Python
Everything is perfect and I couldn't be happier with my new little guy! My only complaint was that the shipping took over two days when it should have been overnight shipping, but I think that it was an issue on FedEx's end. - Sep. 04, 2020
Rating by k***s for White Sided Axanthic Ghost Brooks' Kingsnake
Great customer service. - Jul. 25, 2020
imperialreptiles replied: Thanks for the review! - Jul. 25, 2020
- Aug. 02, 2020
Rating by t***7 for Halmahera Blue Tongue Skinks Halmahera Blue-Tongued Skink
Very responsive. Quality animal. - Jul. 19, 2020
imperialreptiles replied: Thanks again! - Jul. 19, 2020
Rating by s***m for Candy Ball Python
Rating by s***m for Candy Ball Python
Excellent customer service and very professional. They answered all my questions to the letter - Jul. 18, 2020
imperialreptiles replied: Glad we were able to help! Thanks again. - Jul. 18, 2020
Rating by n***0 for Classic Corn Snake Baby
Spent 200 purchasing AWM spent another 200 on vet Bill's cause I was sent a VERY SICK AWM....cant get ahold of owner Alex AT ALL - Jul. 24, 2020
imperialreptiles replied: He bought an Import Asian Water Monitor from us, we explicitly detail we do not offer any guarantee other than live arrival on imported water monitors. Curses at people and will harass you over the phone when he doesn’t get his way. - Jul. 24, 2020
No I bought a water monitor that was advertised as a FARMBREED hatchling that was already eating a variety of foods...when I got the awm he was sick with internal parasites and would eat ANYTHING.....I tried reaching Alex MANY times but got nothing - Aug. 14, 2020
Rating by j***s for Water Monitor
Rating by j***s for Water Monitor
I was completely satisfied with the entire transaction - Jul. 15, 2020
imperialreptiles replied: Glad you had a great experience! Thanks again. - Jul. 15, 2020
Rating by w***1 for Anery Kenyan Sand Boa
Excellent and fast customer service. Received my baby BTS around 4 days ago and so far so good. Very healthy little guy and eating great! - Jul. 14, 2020
imperialreptiles replied: Glad the skink is adapting well. Thanks again! - Jul. 14, 2020
Rating by b***9 for Irian Jaya Blue Tongue Skinks Irian Jaya Blue-Tongued Skink
Beautiful loving little noodle! She’s super sweet. The breeders communicated with me every step along the way and answered questions about her. Very happy to have another great breeder In Florida! Thanks - Jul. 11, 2020
imperialreptiles replied: Thanks again, happy to help any time. - Jul. 11, 2020
Rating by l***a for Black Albino (Anery) Stripe Corn Snake
Very nice and professional!! - Jul. 11, 2020
imperialreptiles replied: Thank you for taking the time to leave us a review. - Jul. 11, 2020
- Aug. 23, 2020
Rating by r***8 for GHI Ball Python
Rating by r***8 for GHI Ball Python
I’m very impressed with imperial reptiles!! My red blood python is beautiful has an amazing temperament and he is doing so good so far! Would definitely recommend them to anyone! - Jul. 08, 2020
Rating by j***e for Normal Red Blood Python
My little guy or girl is perfect - Jul. 09, 2020
Rating by d***f for Argentine Black & White Tegu Argentine Tegus
They were very nice to talk to, even though my baby was a day late he arrived heath. I was very happy to receive him. - Jul. 02, 2020
Rating by m***8 for Red 66% Ph Hypo Translucent Central Bearded Dragon
Ordered my mosiac cali kingsnake and got a reply back the same day. Got him overnight as promised,packaged very well and received him in perfect condition. Would definitely recommend ordering from Imperial Reptiles & Exotics. - Jun. 27, 2020
Rating by m***a for High White California Kingsnake
Package came alive & earlier than expected. - Jun. 25, 2020
Rating by t***z for Tremper Albino Leopard Gecko
Everything was perfect and we love our new baby gecko! Thank you! - Jun. 23, 2020
Rating by r***4 for Mack Snow Leopard Gecko
Very cute baby dragon, she's really small but adorable. Wish I would have bought two - Jun. 20, 2020
- Jun. 28, 2020
Rating by k***7 for Hypo Snow Bearded Dragons Central Bearded Dragon
When our gecko arrived, he was very healthy. He has been a joy to have in our home! Will definitely be ordering from them again - Jun. 17, 2020
- Jun. 26, 2020
Rating by s***n for Blizzard Leopard Gecko
We purchased this snake for my son and she is amazing. She came in great condition and she loves to be held ;) couldnt ask for a better snake - Jun. 13, 2020
Rating by d***n for Normal Ball Python
Rating by d***n for Normal Ball Python
Received my snake and he is healthy and gorgeous!! Communication and shipping was excellent and extremely fast! Will definitely look into getting more reptiles from them in the future! - Jun. 11, 2020
Rating by a***a for Mexican Black Kingsnake
Purchased a sexed pair of juvenile G. prasina. Flawless transaction. Exceptional animals. They were in great shape upon receipt. Inquisitive, robust, and bold. Would purchase from them again. - May. 31, 2020
Follow up - after 5 weeks we've had no issues with the pair and we're very pleased with the transaction and the quality of the animals. - Jul. 08, 2020
imperialreptiles replied: I am happy the prasina have been doing well. Sounds like you're doing a great job. Thanks again! - Jul. 08, 2020
Rating by j***l for Sexed Male And Female Pair Green Keeled Lizard (Gastropholis Prasina) More Lizard
The snake is absolutely beautiful and a powerhouse. She has an amazing temperament and will be a great addition to our collection. - May. 24, 2020
Rating by m***5 for Black Pastel Vanilla Pinstripe Het Ghost Ball Python
No Problem everything went smooth. Communication was good returned emails back quickly. Reptiles arrived in good condition. - May. 21, 2020
Rating by m***0 for Red Eye Crocodile (T. Gracilis) Other Skink
The beautiful gecko arrived right on time and safe and sound! He's adorable and made a great addition. The communication between the seller was great, they were kind, respectful, helpful and easy to talk to. They make sure you get what you paid for! - May. 12, 2020
imperialreptiles replied: I’m glad the aft arrived safely! Thanks for emailing us to let us know. We appreciate you taking the time to leave us feedback. Thanks again! - May. 12, 2020
Rating by m***8 for Stripe Tangerine Amel African Fat-Tailed Gecko
I absolutely love my Patternless Leopard gecko, They we’re so helpful answering all my questions and the gecko arrived all bright eyed and not lethargic which proves how well they take care of their animals. I would give a higher rating if I could! - May. 15, 2020
Rating by e***t for Murphy's Patternless Leopard Gecko
I just love my new baby he is everything I can ever want From Miami to Cali He is going to be one spoiled snake baby - May. 19, 2020
Rating by l***e for Black Pastel Ghost Ball Python
The snake is even more beautiful in person than in the picture. Imperial really did an awesome job on this little dude. I’ll definitely order from them in the future. - May. 13, 2020
imperialreptiles replied: Glad you like her so much! Thank again, we appreciate your feedback. - May. 13, 2020
Rating by g***8 for Butter Genetic Stripe Ball Python
Love her! she’s beautiful! Thanks guys! - May. 10, 2020
imperialreptiles replied: Glad you like her. Thanks for the feedback! - May. 10, 2020
Rating by m***9 for Mexican Black Kingsnake
Great communication and fast shipping!! Thanks! - May. 05, 2020
imperialreptiles replied: Thanks for the feedback! - May. 05, 2020
Rating by f***5 for Super Pastel Ivory Ball Python
Outstanding animal! Excellent communication and super fast shipping. Will definitely being doing business with you again. Thank you! - May. 05, 2020
imperialreptiles replied: Thanks for the feedback! Let us know if you need anything, happy to help. - May. 05, 2020
Rating by a***w for Black Pastel Ghost Ball Python
My experience with Imperial Reptiles & Exotics was great. The seller was awesome and responded quickly. The snake was beautiful, healthy, and packaged safely. I would definitely recommend this seller to anyone. - May. 07, 2020
imperialreptiles replied: Thanks for choosing IMPERIAL and for taking the time to leave some feedback! - May. 07, 2020
Rating by p***3 for Super Pastel Ivory Ball Python
Blaze my baby leopard gecko came so fast and was very comfortable in the box came in. I would come back shopping here again - May. 05, 2020
imperialreptiles replied: We do our best to ensure our animals are safe during transit. Glad Blaze made it safely to it new home. Thanks for the feedback! - May. 05, 2020
Rating by b***n for Blazing Blizzard Leopard Gecko
Prompt service. Happy with my new addition! - May. 04, 2020
imperialreptiles replied: Glad you’re enjoying your new gecko. Thanks for the great feedback! - May. 04, 2020
Rating by c***1 for Mack Snow Super Snow Albino Patternless Leopard Gecko
Thank you...! Alex ***** - May. 01, 2020
imperialreptiles replied: No problem Vihn. Thanks again! - May. 01, 2020
Rating by v***m for Peruvian Red Tail Boa Constrictor
Very responsive and fast shipping, as described, would definitely do business again! A++++ - Apr. 28, 2020
imperialreptiles replied: Thanks for the feedback, happy to help in the future. Thanks again! - Apr. 28, 2020
Rating by s***n for Calico Spinner Blast Ball Python
So this was my first time ordering and having an animal shipped but, I had absolutely no qualm with the process. Imperial Reptiles was quick to respond to an inquiry and streamlined the process for purchase and the little guy we bought is doing well. - May. 01, 2020
imperialreptiles replied: Im glad we made your first time ordering a reptile online a pleasant and easy experience. Thanks for the great feedback and let us know when your ready for more (: - May. 01, 2020
Rating by s***e for Ultra Amel Tessera Cornsnake Corn Snake
I definitely recommend these guys, great customer service. The Boa I received was more than I expected, colors are stunning and temperament was great. I plan on doing business with Imperial Reptiles & Exotics, LLC again in the future. Check them out! - Apr. 28, 2020
imperialreptiles replied: Glad youre enjoying your new boa. Thanks for taking the time to leave us some feedback. Happy to help with anything you need in the future. Thanks again! - Apr. 28, 2020
Rating by m***0 for Colombian Red Tail Boa Boa Constrictor
I couldn't find the animal I wanted on their website. Emailed them, they responded quickly with a link directly to the specific animal. Went back and forth with a few emails. Long story short I ordered it that morning received it the next morning. - Apr. 29, 2020
imperialreptiles replied: Thanks for the feedback! Happy we can help you find what you were looking for. - Apr. 29, 2020
Rating by c***e for Hypo 75% Hog Island Boa Boa Constrictor
Overall satisfied with my purchase. Received a very pretty baby male Chameleon I ordered. I never received a reply as far as messages, but I did place my order on their website and was very pleased with my purchase. - Apr. 27, 2020
imperialreptiles replied: Thanks for the feedback! We're happy you're enjoying your Chameleon. If you have any questions in the future let us know, we are here to help. - Apr. 27, 2020
Rating by b***6 for Veiled Chameleons - Well Started
The was a great experience very professional and knowledgeable. I would highly recommend change out Imperial Reptiles and Exotics, LLC when purchasing your next ball python. - Apr. 24, 2020
imperialreptiles replied: Thanks for taking the time to leave us a review! - Apr. 24, 2020
Rating by l***s for Pied Low White Ball Python
The snake is beautiful and healthy. The seller answer me late the majority of the time. It took a day to answer regarding that a good seller. - Apr. 27, 2020
imperialreptiles replied: Thanks for the feedback! Enjoy your new snake - Apr. 27, 2020
Rating by d***r for Yellow Biak Green Tree Python
This was my first time buying an animal online and having it shipped to me and Alex at Imperial explained exactly how it was going to work and everything went according to plan. I got my baby red Ackie quickly and it appears healthy. - Apr. 23, 2020
imperialreptiles replied: Glad we were able to make your first online experience a great one! Thanks for the feedback. Enjoy your new Ackie Monitor. - Apr. 23, 2020
Rating by j***y for Red Ackie Other Monitor
Awesome company to communicate with. Would buy from company again. - May. 01, 2020
imperialreptiles replied: Thanks for the feedback! We appreciate your business. - May. 01, 2020
Rating by p***e for Red Nigerian Uromastyx (Uromastyx Geyri)