Oklana Zoological
Joined on Jun 18, 2017
320 Followers
Joined on Jun 18, 2017
320 Followers
Ratings
View Details
Noah & Meredith Bounds
Tulsa, OK, USA
Regional Shipping
Export to 9 countries
Badges
Popular
Gained 250 followers on their store profile
Loved
Liked 50 times on a single ad
Established
Rated 25 times as a seller in a transaction
About
Specializing in the highest quality Crested Geckos
Store Policy
SELLER’S GUARANTEES
We promise the animal to be comparable to the photos shown in the ad. We will never use photos that will create an unrealistic expectation of the animal. We will snap quick cellphone photos if asked at our discretion. Professional photos will be taken only for ads. All ads will have photos updated periodically to be the most up-to-date appearance of the animal. Animals will be in good health when sent, and will never be significantly misrepresented in weight. Cosmetic flaws (including but not limited to lost toe tips, FTS, lost tail tips, etc.) will generally be clearly notated in the ad.
LIVE ANIMAL SHIPPING & GUARANTEE
Shipping is a flat rate of $60. Shipping is done through Reptiles2You using FedEx priority overnight to the shipping address provided during checkout. Shipping will only occur in safe temperatures at all stops, with the highest temperature no more than 85*F and the lowest temperature no lower than 35*F. You must contact us after placing your order to set up a suitable shipping date. Shipping occurs on Tuesdays and Wednesdays only. The seller must have all shipping addresses and info from the buyer(s) by 5pm CST Sunday the weekend before shipment, or else shipping will not occur that week. Seller will send a copy of the label to the buyer to confirm the address has been entered correctly before it is sent out.
All animals will have a live arrival guarantee and a seven day health guarantee. Shipping during unsafe weather will never occur. DOAs due to buyer negligence in picking up the animal are not covered under the LAG. DOAs due to unpreventable FedEx delays or errors do fall under the LAG and the seller will work with the buyer in such instances. Tail loss or nose rubs that occur during shipping are not covered under the live arrival or health guarantees.
PAYMENT PLANS
Payment plans are available only on orders higher than $400 before shipping, and to place an animal on hold the seller must have at least 25% of the purchase price as a non refundable down payment. Payment plan duration will be determined on a case by case basis and will be left to the discretion of the seller.
Payment plans that are not completed before the agreed upon due date will have a reminder sent in advance of the due date. Should the buyer fail to complete the plan, or fail to contact the seller to make arrangements, the seller has the right to reclaim the animal. The seller will give the buyer store credit equal to what was paid, and the ownership of the animal(s) will return to the seller. Should the buyer fail to follow through on any arrangements made, the seller has the right to reclaim the animal at that point.
If a buyer who has paid in full for an order fails to respond to any contact attempts by the seller over the course of one month, the animal will be considered abandoned and reclaimed by the seller, and the buyer will be offered store credit of equal value.
SHIPPING TERMS
It is the responsibility of the buyer to contact us by email or direct messenger after placing an order, to determine the most appropriate day for shipping and to provide us with any additional information we may need. It is the buyer's responsibility to make sure that someone is at the shipping address on the day the package is scheduled to arrive, or is picking the animal up from the hub. We require photo confirmation of live arrival within 30 minutes of package delivery or within 60 mins of hub pickup. All guarantees are void if someone is not present for the first delivery attempt or if we are not contacted within 30 minutes of delivery to residence. If you are shipping to hub, animals must be picked up before or around noon. If you need to pick up later in the day, please inform the seller prior to shipping the animal.
SEXING ANIMALS
Animal sex will be labeled as accurately as possible in the ad. Sexing is only guaranteed on animals labeled specifically male or female. The seller is not responsible for change of gender in young animals labeled “possible” or “probable”. Temperature sexed young animals do not have a sex guarantee.
OVERSEAS SALES
We offer live arrival guarantees to the stateside destination. We do not offer live arrival beyond that, as we are no longer involved in the shipping process. If you experience DOA shipment with a shipment, you must contact the exporter you are using.
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.
