Joined on Jul 19, 2017
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John Adam Ortner
Simi Valley, CA, USA
Regional Shipping
Local Pickup
The Reptorium Policies and Guarantees
Shipping-
We guarantee the safe arrival of all purchases of our reptiles, both alive and healthy. We will do our best to work with both proper packaging and shipping methods to ensure that your scaled friends arrive safe and sound to their new homes. If at any point during this process something happens to jeopardise the integrity of our promise and the quality of life in your reptile, please reach out to use within 24 hours of the delivery and we will handle your case as swiftly and painlessly as possible. Live animals will only be accepted for transportation when shipped by any service that guarantees delivery the next day. Shipments will not be processed on Fridays or before a holiday in the origin or destination country. This ensures that your reptiles arrive on time, and do not spend an extended time in packaging. Any package left at a pick up center for holding site for more than 4 hours after attempted delivery will void our Live Arrival policy.
Health and Wellness-
At The Reptorium we pride ourselves on health reptiles for both Pets and for breeding. For this we offer a 1 week guarantee the health of our creatures from both local pickup, as well as shipping within the United States. For any health concerns please reach out to use before the first 7 days have passed to address any problems with your reptile's health. Please remember that it may also take your new snake or lizard time to adapt to new environments. They may chose to fast for a few days or more before eating. Please check with us per animal as to their specific feeding schedules and which size of food they were on prior to relocation.
Returns-
We at The Reptorium does not accept returns, however if you have any issues with your order, please reach out to us at [email protected] and we will reply within 24 hours of your submission.
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specifies any terms which have not been overridden by this Seller's stated policy.
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