We are a Mother Daughter company, we have each been in the industry for a while but we just decided to join forces and go on our own. We pride ourselves on quality reptiles, and great customer service!
Terms and conditions
Failure to read our terms and conditions, accidental or intentional will under no circumstance be a reason to not honor them.
Serpent Source ships Monday - Friday via Fedex Priority Overnight with the exception of holidays
The buyer must be present on first delivery attempt and signature is required on all shipments. If the customer is not present on first attempt then all guarantees are voided.
Live and visibly health arrival is only guaranteed when shipping temperatures on both ends are between 35-90F degrees for home or business delivery, and between 30-100F degrees for Fedex Ship Center pick up.
We still guarantee the animal If you have package held at Fedex Ship Center for pick up, but the animal must be picked up within two hours of the business opening. Otherwise all terms are voided.
Any carrier delays or mishandling resulting in a late arrival of the shipment will void our live arrival.
Any shipment rerouting changes on behalf of the customer will void our live arrival.
We do not offer refund on shipping. We do not offer refunds on shipping if the box is delayed or mishandled.
We are not responsible for shipping charges of upholding our guarantee. If a shipment is being replaced it is the responsibility of the customer to pay the shipping charge.
In the rare case your shipment arrives deceased, unhealthy or is damaged in any way you must contact us immediately. The arrival time will be determined by the tracking information provided by Fedex and to the customer.
Failure to contact us and provide pictures within 2 hours of receiving the shipment with any issues regarding the shipment will void our live arrival policy.
If a shipment is refused and sent back we reserve the right to withhold shipping fees, restocking fee of 10%, and any additional handling fees.
We reserve the right to refuse sale to any customer for any reason. No sales to minors.
We reserve the right to ask for proof of ID or permitting verification.
Serpent Source has a zero return or refund policy
If an order needs to be cancelled before shipping the customer will be offered store credit. If in the rare case a refund is granted there is a 10% restocking fee.
Serpent Source does its best to sex animals properly but unless stated other wise sex is not guaranteed.
We are not responsible for any veterinary expenses or costs. If you take any animal to a veterinarian, it is done totally at the buyers expense.
We are not responsible for any damage or harm done to the animal by the customer.
We do not break or violate any state, local or federal laws. It is the customer's responsibility to make sure all animals comply with local laws.
Please be aware of all local wildlife laws and regulations.
All turtles and tortoises under four inches listed on our website are for educational, scientific, or export purposes only. These are not pets.
You can contact us by phone 732-803-0230 or by email if you have any special questions between 9am-5pm Monday-Friday EST.
We can receive texts and voicemails and will respond as quickly as we can, but do to high volume it can take up until the next business day to get a response.
Serpent Source reserves the right to alter/update and terms and conditions at any time.
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.