StarDust Scales

Store Policy

HOLDS
To place an animal on hold requires a 20% nonrefundable deposit. Payment plans generally consist of 3-5 weeks on orders over $300. If an extension is needed, please contact us.

SUMMER/WINTER HOLDS
If temperatures are not suitable for shipping at the time you purchase from us, we will happily hold your animals with a deposit until the temperatures are safe to ship. We will not ship any animals out till temperatures are safe for that animal at origin location and destination. Deposits are nonrefundable.

SHIPPING
We only ship in approved insulated boxes with appropriate cold, heat, or phase 22 packs. WE RESERVE THE RIGHT TO POSTPONE SHIPPING IF CONDITIONS ARE NOT APPROPRIATE. Anytime the temperature is over 85 and anything under 35 we will not ship; this is for the safety of your animal. We prefer to ship to your nearest Fed Ex hub and have the receiver pick up.


LIVE ARRIVAL GUARANTEE
All orders will always have a live arrival guarantee.
In the rare case of a DOA we must be notified with pictures and on some occasions videos. We can send an animal of equal value, or your money will be refunded.

If we are not notified within 2 hours of receiving the box or if there’s a delay with FedEx which is out of our control this becomes void. We strive to do our best and ensure that our customers are happy, we take all precautions to avoid these situations when possible.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.