Store: The Urban Reptile

  • Overall Ratings Score: 39
  • Percent Positive: 100% over last 12 months
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive 6 13 39
Neutral 0 0 0
Negative 0 0 0

Detailed Ratings

Average Count
Item as described 39
Seller communication 39
Shipping time 39
Shipping packaging 39
Below is feedback left by buyers about this user.
Amazing customer service. Went above and beyond! Animal arrived healthy and beautiful
Rating by e***s for TriColor Extreme Harlequin Crested Gecko ($450.00)
Thank you guys very much, will most definitely be buying more lizards from them in the future!
Rating by 2***b for Total Eclipse Leopard Gecko ($225.00)
I purchased 3 geckos from the urban reptile . they’re great ! amazing customer service & spectacular high quality beautiful leopard geckos , highly recommend them . We will be doing business with them again in the future thankyou sara & Shawn !
Rating by c***s for White & Yellow Firewater Leopard Gecko ($550.00)
Great communication, fast shipping and awesome geckos!
Thanks Joe - was a pleasure doing business with you!
Rating by a***x for Firewater Leopard Gecko ($325.00)
Would buy again! Excellent seller!!
Rating by d***z for Tremper Albino GIANT Leopard Gecko ($375.00)
Well done. Living in the U.S., we had some reservations about purchasing from Canada. We are happy to say that this purchase and shipping was seamless and as easy as any transaction we've had in the U.S. This was a good experience, start to finish.
Thanks Lynn it was great doing business with you!
Rating by g***s for Hypo Citrus Tiger Stripe Translucent Central Bearded Dragon ($650.00)
Great communication, customer service. Fast shipping and excellent geckos!
Thanks Joe - was a pleasure doing business with you!
Rating by a***x for Tangerine Tornado Leopard Gecko ($900.00)
Very Simple shipping into the USA. They have it all perfect!! Zero concerns so FEAR not!!! Fantastic to deal with and very responsive. Thank you Lori!!! Gorgeous health and calm dragons!! My grandson will love to hold them.
Rating by b***p for Hypo Red Tiger Translucent Leather Back Central Bearded Dragon ($475.00)
Fantastic to deal with and very responsive. Thank you Lori!!! Gorgeous health and calm dragons!! My grandson will love to hold them.
Rating by b***p for Hypo Citrus Tiger Blue Bar Leather Back Central Bearded Dragon ($375.00)
got a gorgeous red tiger female from them and she arrived safe and sound!
Rating by l***8 for Hypo Red Tiger Central Bearded Dragon ($425.00)
Absolutely satisfied with purchase. Certainly plan to purchase more.
Rating by w***s for Hypo Stripe Tiger Central Bearded Dragon ($325.00)
Communication was great, and both geckos arrived safe and sound.
Rating by l***s for Halloween Extreme Harlequin Pinstripe Crested Gecko ($525.00)
Very communicative and our new lizard is amazing.. arrived on time and healthy. Thank you!
Rating by c***r for Blood Bell Sunglow Leopard Gecko ($550.00)
Gorgeous animal and the seller was very communicative! Would do business again!
Rating by r***t for Blood Emerine Leopard Gecko ($425.00)
Great transaction beautiful gecko!!!
Rating by c***3 for Mandarin Tangerine Leopard Gecko ($575.00)
Received well started and maintained Geckos that were packaged securely.
Rating by d***d for Mandarin Tangerine Zorro Bandit Leopard Gecko ($275.00)
Working with Craig and Lori was great. They both were very professional. It took a while to ship her to me only because of the weather. Once we had a good opening, they got her to me by 11am on the morning she was promised. The Dragon is awesome.
Rating by j***z for Hypo Tiger Leather Back Central Bearded Dragon ($375.00)
I recently purchased 9 absolutely stunning leopard geckos from Lori & Craig. They were very helpful throughout the whole process. The packaging was great, however, the animals were a bit cold due to lack of heat packs. Definitely recommend!
Rating by s***8 for Tangerine Tornado Leopard Gecko ($950.00)
First time ever buying out of country and from them. Great animals! Great seller! Highly recommended in my book.
Rating by s***n for Mandarin Tremper Sunglow Leopard Gecko ($350.00)
All communication was professional and quick, and the animal I purchased exceeded my expectations. High quality, beautiful animal!
Rating by m***n for Blood Tangerine Leopard Gecko ($500.00)
Geckos were amazing and arrived in great shape. Communication and help were really good throughout
Rating by d***s for Tangerine Tornado Leopard Gecko ($800.00)
Animal looked great
Rating by q***o for White Knight Leopard Gecko ($350.00)
Craig and Lori are wonderful and they shipped me perfect little beauties. I'm eternally grateful and will buy from them always.
Rating by w***s for Total Eclipse Leopard Gecko ($175.00)
They communicated quickly and made the purchase easy. Animal was shipped well and was exactly as described. I'm very happy
Rating by g***s for Extreme Harlequin Crested Gecko ($325.00)
The lizard is extremely beautiful !! This is my second gecko I’ve gotten from urban reptile and it won’t be my last ! Shipping is always above and beyond!! The reptiles they have at just beautiful and ever more beautiful in person !
Rating by k***s for Phantom Leopard Gecko ($150.00)
Thanks you guys for this amazing gecko! I couldn't be happier with the customer service, packaging and, of course, the amazing animal that I received without issue. Highly recommended! I will be doing business with TUR again. Ty
Rating by e***o for Blood Bell Albino Sunglow Leopard Gecko ($450.00)
I bought 12 Leopard Geckos from TUR and the entire experience was top-notch. Speaking of top-notch, the Geckos are incredible! We set up a delivery date and everyone arrived as expected in perfect condition and excellent packing. Highly recommended!
Rating by t***n for Black Night Mandarin Tangerine Leopard Gecko ($1,000.00)
These folks are very professional and have great communication. Gecko Arrived safely and healthy. Thank you very much!
Rating by w***3 for Extreme Harlequin Crested Gecko ($275.00)
First time buying from morphmarket, glad to have picked The Urban Reptile. I spoke with Lori and she was quick to respond to my questions, and was very professional. My girl arrived safe, thanks to the expert packaging. Very happy customer!
Rating by s***7 for Extreme Harlequin Crested Gecko ($300.00)
Geckos look awesome. (purchased 3). Didn't make me feel like my questions were annoying, and let me know when they posted more geckos as requested. Really appreciate the hospitality. Thanks again Lori. -James.
Rating by h***5 for Halloween Super Harlequin Crested Gecko ($450.00)
Great communication: prompt, friendly responses and information provided. Fast shipping, healthy animal. Overall very good experience.
Rating by k***y for Super RADAR Leopard Gecko ($225.00)
Selling Communications Well and Work With You. Something That Most Other Sellers Wont Do! I Really Appreciate Them :)
Rating by f***s for Blood Tangerine Leopard Gecko ($600.00)
Shipping went according to plan and great communication from the The Urban Reptiles. The leopard gecko is exactly like the one posted and the price was was awesome. Thank you.
Rating by c***s for Mack Snow White Knight Leopard Gecko ($375.00)
I got my beautiful girl yesterday she stayed happy,cool,and moist thanks to theor packaging. I couldnt have choosen a better company to order from
Rating by m***4 for Halloween Harlelquin Crested Gecko ($250.00)
A very healthy gorgeous gecko. Shipped when I requested and he responded to all of my questions. I will definitely purchase from him again.
Rating by s***h for Red Extreme Harlequin Crested Gecko ($300.00)
Fast communication and shipping. Very accommodating. Beautiful gecko!
Rating by 1***j for Red Bi-Color Crested Gecko ($200.00)
Not the exact animal I wanted but nevertheless astonishing quality purchase of some top of the line genetics.
Rating by s***o for Super RADAR Leopard Gecko ($225.00)
Very nice seller and what a beauty gecko
Rating by o***3 for White & Yellow Snow Storm SONAR Leopard Gecko ($425.00)
I purchased two other cresteds with this one and I am really pleased with all three. They are fantastic geckos! The communication was great and the whole experience went well. I would definitely purchase from here again. I check out their site daily.
Rating by d***2 for Black Extreme Harlquin Pinstripe Crested Gecko ($350.00)
Super great to communicate with! They were very patient with me as this was my first online gecko shipped to me! The crested is super adorable and awesome! She came in super lively and the exact gecko I purchased. Thank you so much Craig and Lori!
Rating by e***s for Chocolate Harlequin Crested Gecko ($175.00)
My questions were all answered and they went above and beyond to make me feel comfortable with the process. My crested gecko arrived and is healthy, so that's the most important thing to me! Not to mention, he is even more beautiful in person.
Rating by k***4 for Lilly White Crested Gecko ($900.00)