Store: Underground Reptiles

  • Overall Ratings Score: 114
  • Percent Positive: 90% over last 12 months
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive 3 53 121
Neutral 0 3 8
Negative 0 3 7

Detailed Ratings

Average Count
Item as described 136
Seller communication 136
Shipping time 136
Shipping packaging 136
Below is feedback left by buyers about this user.
Very happy with my purchase - Mar. 15, 2023
Rating by j***7 for Yellow Phase Desert Red Jumping Spider True Spider ($40.00)
Rating by j***7 for Yellow Phase Desert Red Jumping Spider True Spider ($40.00)
These guys are badass! And they were very helpful with all of my questions. Will use them again and again! - Mar. 02, 2023
Rating by s***2 for 9 - 11 Inch Veiled Chameleon ($50.00)
Rating by s***2 for 9 - 11 Inch Veiled Chameleon ($50.00)
Thank you great service received exactly as explained - Jan. 31, 2023
Rating by a***d for Jackson's Chameleon ($70.00)
Rating by a***d for Jackson's Chameleon ($70.00)
Ordered a male but received a female by accident, they corrected the order quickly and let me keep the female at half price for the mixup. Everything was packed well. - Jan. 13, 2023
Rating by i***e for Giant African Millipede ($150.00)
Rating by i***e for Giant African Millipede ($150.00)
They sent me a sick snake. I sent them photos and they’ve just been ignoring me. My other snakes could get what this snake has bc of the people who sent it to me. I would like to warn y’all they had no communication with shipping and even with compla - Dec. 19, 2022
Rating by a***n for Solomon Island Tree Boa Other Tree Boa ($80.00)
Rating by a***n for Solomon Island Tree Boa Other Tree Boa ($80.00)
Animal was delivered promptly and was as described. - Dec. 11, 2022
Rating by a***l for High Contrast Monkey Tail Skink Monkey-tailed Skink ($600.00)
Rating by a***l for High Contrast Monkey Tail Skink Monkey-tailed Skink ($600.00)
Great communication. Animals arrived on time and alive. Packaged very well. - Dec. 07, 2022
ugreptiles replied: Thank you so much! Enjoy your beauties! - Dec. 07, 2022
Rating by f***a for Green Belly Skinks Other Skink ($25.00)
Rating by f***a for Green Belly Skinks Other Skink ($25.00)
The initial inquiry took a while to get a response. I sent a second and they answered quickly and it was a great experience from there . I would buy from them again. I would recommend them to my friends ,too . - Dec. 10, 2022
Rating by c***s for Giant African Trio Millipede ($360.00)
Rating by c***s for Giant African Trio Millipede ($360.00)
I purchased this viper boa and he arrived the next day in great health! Despite being a big dealer, UGR was also willing to answer questions about his individual temperament. I will definitely purchase from them again in the future! - Dec. 01, 2022
Rating by j***1 for Red Belly Viper Boa Ground Boa ($200.00)
Rating by j***1 for Red Belly Viper Boa Ground Boa ($200.00)
This frog arrived quickly and is healthy and active in my dart frog terrarium. My only slight downside would be that it was only shipped with a bit of wet paper towel for moisture, which could have dried out if the shipment had been delayed at all. - Dec. 01, 2022
Rating by j***1 for Nicaragua Strawberry Pumilio Dart Frog Other Dart Frog ($50.00)
Rating by j***1 for Nicaragua Strawberry Pumilio Dart Frog Other Dart Frog ($50.00)
Adorable hognose snakes arrived healthy just as advertised. They kindly answered my questions and went above and beyond to ship to me! - Nov. 26, 2022
Rating by k***n for Tri-color Hognose ($250.00)
Rating by k***n for Tri-color Hognose ($250.00)
Beautiful snake, exactly as pictured, and arrived at my front door about 26 hours after I placed my order. - Nov. 03, 2022
Rating by t***e for Peaked Saddled Guyana True Red-tailed Boa Constrictor ($275.00)
Rating by t***e for Peaked Saddled Guyana True Red-tailed Boa Constrictor ($275.00)
Beautiful specimen and a healthy eater - Nov. 01, 2022
Rating by r***2 for BIAK Green Tree Python ($350.00)
Rating by r***2 for BIAK Green Tree Python ($350.00)
😀 - Oct. 31, 2022
Rating by t***d for Albino Red Ear (Split Scute) Slider Turtle ($50.00)
Rating by t***d for Albino Red Ear (Split Scute) Slider Turtle ($50.00)
Charged my credit card twice for the same order, Charged a $20 service fee to process my credit card. Promised 3 specific snakes, colors and sexes over the phone and then they shipped me the wrong order. - Nov. 01, 2022
I changed this to a neutral rating because they did end up refunding my money after they admitted to shipping me the wrong order and they did not have what they promised to correct the order. - Nov. 15, 2022
Rating by i***7 for Colored Amazon Tree Boa ($100.00)
Rating by i***7 for Colored Amazon Tree Boa ($100.00)
I purchased Esmeralda Tarantula and it’s so beautiful and healthy he/she Devour 10 Small Cricket 🤣😂 that’s why i was so happy - Oct. 30, 2022
Rating by a***o for Esmeralda Birdeater (2”) Tarantula ($100.00)
Rating by a***o for Esmeralda Birdeater (2”) Tarantula ($100.00)
Vary happy with the seller and he or she came healthy and a happy. - Oct. 28, 2022
Rating by j***2 for Peter's Banded Skinks Other Skink ($45.00)
Rating by j***2 for Peter's Banded Skinks Other Skink ($45.00)
Great experience! Thank you so much! - Dec. 16, 2022
Rating by -***- for Emerald Swift Other Lizard ($25.00)
Rating by -***- for Emerald Swift Other Lizard ($25.00)
Customer service was responsive. The snake arrived on time and seems to be in good health. I would’ve liked to have seen a heat pack in the package, seeing as the high was 72 on the day it was delivered, but package was well insulated. - Oct. 27, 2022
Rating by a***0 for Egyptian False Cobra Other Colubrid ($100.00)
Rating by a***0 for Egyptian False Cobra Other Colubrid ($100.00)
great service nice healthy milk snake - Oct. 22, 2022
Rating by t***1 for Stuart's Milk Snake ($175.00)
Rating by t***1 for Stuart's Milk Snake ($175.00)
Nothing but happy :) amazing seller - Oct. 20, 2022
Rating by d***s for Regal Jumping Spider True Spider ($30.00)
Rating by d***s for Regal Jumping Spider True Spider ($30.00)
Everything came safe and sound they even called to reschedule shipping date to make sure Temps were good. Would buy from again for sure! - Oct. 25, 2022
Rating by g***r for Eastern Tiger Salamander ($30.00)
Rating by g***r for Eastern Tiger Salamander ($30.00)
All three arrived, were sexed and seem to be thriving. - Sep. 29, 2022
Rating by j***s for Giant African Trio Millipede ($360.00)
Rating by j***s for Giant African Trio Millipede ($360.00)
Awesome shipping time turtles wee healthy and are doing great I will definitely be using this website for everything thank you - Sep. 18, 2022
Rating by s***e for Mississippi Map Turtle ($20.00)
Rating by s***e for Mississippi Map Turtle ($20.00)
Purchased an ETB from underground even after hearing negative complaints. Had 0 issues with the order. Communication was quick and prompt. They sent pictures of the exact ETB that I asked for. All in all they are a great company. 5 stars - Sep. 15, 2022
Rating by j***2 for Emerald Tree Boa Northern Emerald Tree Boa ($350.00)
Rating by j***2 for Emerald Tree Boa Northern Emerald Tree Boa ($350.00)
I recieved my garter. She's perfectly heathy and eating well, so I'm happy! - Sep. 11, 2022
Rating by s***5 for Florida Blue Garter Snake ($125.00)
Rating by s***5 for Florida Blue Garter Snake ($125.00)
I love my Macrothele SP, she definitely came live, healthy and very active. Im happy with my purchases I have gotten from this seller. - Sep. 07, 2022
Rating by r***e for Thai Funnel Web Spider (1-2″) True Spider ($80.00)
Rating by r***e for Thai Funnel Web Spider (1-2″) True Spider ($80.00)
Snake is awesome. Their responses and communication was perfect ! - Aug. 31, 2022
Rating by h***6 for Gray-banded Kingsnake ($250.00)
Rating by h***6 for Gray-banded Kingsnake ($250.00)
They arrived perfect. I am so so pleased. I would definitely go through them again - Sep. 02, 2022
Rating by r***1 for Redfoot Tortoise Pair Red-footed Tortoise ($375.00)
Rating by r***1 for Redfoot Tortoise Pair Red-footed Tortoise ($375.00)
Love my new babies - Aug. 28, 2022
Rating by d***2 for Baby Red Uromastyx Other Lizard ($125.00)
Rating by d***2 for Baby Red Uromastyx Other Lizard ($125.00)
Very responsive and professional. Thank you - Aug. 25, 2022
Rating by d***n for African Blue Tailed Skink Other Skink ($7.50)
Rating by d***n for African Blue Tailed Skink Other Skink ($7.50)
Underground Reptiles was exemplary. They have an amazing person on the other end of that phone. Very helpful and informative and answered all my questions. Got a beautiful Hognose from them. Beautiful people over there. May God bless them. - Aug. 24, 2022
Rating by m***1 for Axanthic Het Albino Western Hognose ($500.00)
Rating by m***1 for Axanthic Het Albino Western Hognose ($500.00)
Absolutely the best and most efficient purchase and service. Most important is that my skinks are the healthy and not stressed and already socialized. My Vet and reptile specialist was impressed. These skinks are domestically breed reptiles;Super - Aug. 23, 2022
Rating by r***9 for Monkey Tail Skink Monkey-tailed Skink ($450.00)
Rating by r***9 for Monkey Tail Skink Monkey-tailed Skink ($450.00)
Incredibly efficient. Like ordering from Amazon. - Aug. 23, 2022
Rating by j***1 for Northern Black Racer Other Colubrid ($25.00)
Rating by j***1 for Northern Black Racer Other Colubrid ($25.00)
I have no complaints, my turtle came to my house perfectly safe, and the turtle also came out to be healthy and happy. - Aug. 27, 2022
Rating by a***e for Eastern Painted Turtle ($25.00)
Rating by a***e for Eastern Painted Turtle ($25.00)
Excellent vendor, healthy animals, fast shipping, thanks - Sep. 09, 2022
Rating by b***n for Marbled Newt ($100.00)
Rating by b***n for Marbled Newt ($100.00)
No complaints, she's beautiful! - Aug. 18, 2022
Rating by s***e for Het Granite Carpet Python Irian Jaya Carpet Python ($300.00)
Rating by s***e for Het Granite Carpet Python Irian Jaya Carpet Python ($300.00)
The packaging was perfect and well done. - Aug. 17, 2022
Rating by h***n for STRAWBERRY PINEAPPLE Pacman Horned Frog ($30.00)
Rating by h***n for STRAWBERRY PINEAPPLE Pacman Horned Frog ($30.00)
Bought, shipped and received in less than 24 hours. Fantastic - Aug. 12, 2022
Rating by p***4 for Russian Tortoise ($80.00)
Rating by p***4 for Russian Tortoise ($80.00)
Seller was excellent. The little critter arrive alive, in Good health, and has a healthy appetite. Would highly recommened - Aug. 08, 2022
Rating by p***8 for Frilled Dragon Other Lizard ($250.00)
Rating by p***8 for Frilled Dragon Other Lizard ($250.00)
Nice little frogs - Aug. 29, 2022
Rating by l***x for PINK LEMONADE Pacman Horned Frog ($50.00)
Rating by l***x for PINK LEMONADE Pacman Horned Frog ($50.00)
Great costumer service - Jul. 28, 2022
Rating by s***o for Albino Western Hognose ($800.00)
Rating by s***o for Albino Western Hognose ($800.00)
Great seller, would purchase from again. Linked to their website where I was able to complete the transaction with PayPal and the animal arrived alive and well. - Jul. 25, 2022
Rating by o***d for Striped Gargoyle Gecko ($175.00)
Rating by o***d for Striped Gargoyle Gecko ($175.00)
description of species is uncertain, sold as anolis aeneus, not sure of accuracy. i bought five one female is sickly, and may not make it. not disappointed or anything but be aware that you're buying from a pet store and not a hobbyist, *worththerisk - Jul. 23, 2022
Rating by p***7 for GUYANA Anole ($20.00)
Rating by p***7 for GUYANA Anole ($20.00)
Easy to order. Email and text notifications and quick shipping - Jul. 20, 2022
Rating by d***4 for Stinkpot Musk Turtle Mud & Musk Turtle ($25.00)
Rating by d***4 for Stinkpot Musk Turtle Mud & Musk Turtle ($25.00)
Prompt fast delivery of item as described. - Jul. 15, 2022
Ordered more armadillo lizards from them because they worked with me in getting the sex and coloring I was looking for. - Jul. 19, 2022
Rating by c***s for East African Armadillo Lizard Other Lizard ($50.00)
Rating by c***s for East African Armadillo Lizard Other Lizard ($50.00)
Ball python arrived on time and in great condition, I was very pleased with Underground Reptiles and plan on purchasing from them in the future! - Jul. 14, 2022
Rating by c***e for Banana Enchi Spider Yellowbelly Pos Orange Dream Het Pied Hypo Ball Python ($300.00)
Rating by c***e for Banana Enchi Spider Yellowbelly Pos Orange Dream Het Pied Hypo Ball Python ($300.00)
Excellent service, highly recommended - Jul. 13, 2022
Rating by a***8 for White Throat Monitor Other Monitor ($750.00)
Rating by a***8 for White Throat Monitor Other Monitor ($750.00)
Bought the snake at 12:00pm ton a Thursday it was in my doorstep the best day at 10am. Highly recommend - Jul. 06, 2022
Rating by s***4 for Emerald Tree Boa Northern Emerald Tree Boa ($350.00)
Rating by s***4 for Emerald Tree Boa Northern Emerald Tree Boa ($350.00)
All four turtles arrived in great shape. No delays or problems. - Jun. 23, 2022
Rating by m***m for Ouachita Map Turtle ($25.00)
Rating by m***m for Ouachita Map Turtle ($25.00)