Charged my credit card twice for the same order, Charged a $20 service fee to process my credit card. Promised 3 specific snakes, colors and sexes over the phone and then they shipped me the wrong order. - Nov. 01, 2022
I changed this to a neutral rating because they did end up refunding my money after they admitted to shipping me the wrong order and they did not have what they promised to correct the order. - Nov. 15, 2022
I was very surprised to find small print after receiving my dragon that read purchases are not the same as pictured. I searched for 2 days for what I thought was a great looking dragon and then let down when it was a basic dragon no dif than Petco. - Apr. 21, 2022
Could have been better at answering questions. I was just given a website link for the most part. I didn't feel like my purchase mattered to the seller. - Nov. 30, 2021
Purchased a Citrus Silky. She came packaged in a tiny container with a bit of bedding, no heat pack. Stuck shed all over her head and feet, practically unresponsive due to how cold she was. Once warmed up, she's much better. - Jul. 01, 2020
Noticed her tail had the beginnings of tail rot. Took her to the vet and they had to amputate her entire tail. She's also going to lose one of her toes any day now because it's necrotic. I would guess her tail got nipped. Not impressed at all. - Jul. 19, 2020
Overall I'm happy I would have liked to know the sex of the iguana even if it was not sure Being able to choose sex before purchasing would be great Still the iguana came on time and seems to be healthy though it's missing a toe more communication - Sep. 19, 2019
