Store: Underground Reptiles

  • Overall Ratings Score: 114
  • Percent Positive: 90% over last 12 months
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive 3 53 121
Neutral 0 3 8
Negative 0 3 7

Detailed Ratings

Average Count
Item as described 136
Seller communication 136
Shipping time 136
Shipping packaging 136
Below is Negative feedback left by buyers about this user.
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They sent me a sick snake. I sent them photos and they’ve just been ignoring me. My other snakes could get what this snake has bc of the people who sent it to me. I would like to warn y’all they had no communication with shipping and even with compla - Dec. 19, 2022
Rating by a***n for Solomon Island Tree Boa Other Tree Boa ($80.00)
Rating by a***n for Solomon Island Tree Boa Other Tree Boa ($80.00)
Gecko arrived with injury on back and head. Large scab-looking injury. - Jun. 06, 2022
Rating by j***7 for ALBINO Leopard Gecko ($40.00)
Rating by j***7 for ALBINO Leopard Gecko ($40.00)
Item was not as described. Ordered a subadult and received a baby. Never purchasing from them again. - Apr. 11, 2022
Rating by z***a for Mack Snow Leopard Gecko ($40.00)
Rating by z***a for Mack Snow Leopard Gecko ($40.00)
My only complaint is that the seller provided me with zero care information about the animal prior to or with the shipment. I requested info 2 days ago and still haven't gotten a response. I received the axolotl within 24 hrs of ordering - Aug. 09, 2021
Rating by a***m for Leucistic Axolotl ($40.00)
Rating by a***m for Leucistic Axolotl ($40.00)
figured i would give then one last try ,should have known better,wont waste my time again,sad the staff really doenst care - Sep. 26, 2020
Rating by k***s for Monkey-tailed Skink ($800.00)
Rating by k***s for Monkey-tailed Skink ($800.00)
They came in super hot! Am in Florida and the weather was very hot. These are tortoises that don't withstand high temperatures. They did not use a cool pack at all nor even recommend one. I assumed it would be automatically included. - Aug. 29, 2020
Rating by f***e for Speke's Hinge-back Tortoise ($150.00)
Rating by f***e for Speke's Hinge-back Tortoise ($150.00)
I got three. One was DOA witch they replaced and another one died 6 days letter. They told me my setup was wrong because of the required amount of tank/water that it needed to be in. Smh. They are giving people sick turtles do not buy. - Apr. 06, 2020
Rating by s***0 for Pinkbelly Sideneck Turtle Side & Snake-necked Turtle ($45.00)
Rating by s***0 for Pinkbelly Sideneck Turtle Side & Snake-necked Turtle ($45.00)