Urban Reptiles

Store Policy

How to Purchase:

I need your zipcode to give you a shipping quote. Once I give you a shipping quote I will then need the info as listed below:

First and last name, full address, phone number and email for shipping purposes.

Before payment can be made on Paypal or Square an invoice will be sent to the buyer. All messages from buyer and Urban Reptiles must be made through Morphmarket messaging.

Information listed must match the buyers info when paid through PayPal, Square, Cash App, Venmo, Zelle or Google Pay.

After payment is made. Urban Reptiles will find the best day to ship the animal(s) due to weather, holidays, State of shipping or State of delivery emergency, national emergency and/or day of the week. Shipping is conducted Tuesday and Wednesday; no exception. Also, animals are to be shipped to your closest FedEx Hub that accepts live animals. Exceptions can only be made for specific reasons, but must be agreed upon by Urban Reptiles.

Shipping:

Urban Reptiles ships through FedEx overnight delivery licensed by Shipyourreptiles.com. Urban Reptiles is not responsible for any mishandled or late deliveries by FedEx. Buyer will have to take up any issues with FedEx in this instance. We do honor live guarantee of animals shipped in temperatures from 30°F to 90°F. Urban Reptiles will check temperatures and weather before shipping. If buyer insists on shipping outside of these temperature parameters the buyer is responsible for any losses incurred due to climate or weather. Also, Urban Reptiles is not responsible for missed deliveries, because the buyer did not or was unable to secure the animal upon delivery. Please have your phone or emails ready on date of delivery, so that if Urban Reptiles notifies you that your package has been delivered, you can acquire your package and notify Urban Reptiles as to the results of the delivery.


Live Guarantee Policy:

Once the animal arrives the buyer has 1 hour to contact Urban Reptiles with any issues of animals arriving possibly sick or dead. If Urban Reptiles does not receive notification of animals being sick or dead within that 1 hour of delivery, Urban Reptiles will not honor the live guarantee delivery. Photos and videos will be requested of sick or dead animal. Urban Reptiles will not refund any animals that get sick or dies up to 24 hours if not notified within the 1 hour notification window once the animal has been delivered. Urban Reptiles can not guarantee life or health after delivery beyond 24 hours, because we have no way of monitoring husbandry of animals after they leave our facility.

If animal is shipped to your home or any other address outside a FedEx hub there will be no live arrival guarantee nor will there be an ontime arrival guarantee. Guarantees are for animals that are shipped to the local FedEx hub.

DEPOSITS

A 30% down payment would be required. I do not refund down payments if you change your mind. You will receive store credit and can transfer your payment to another animal listed on our Morphmarket store. Payment will need to be paid in full before the animal you selected will be shipped to you. Also, full payment needs to be received within 30 calendar days. If not I have the right to sell the animal you selected after the 30 days and deposit will not be refunded. Unless we make another agreement prior to the 30 days.
Any person using PayPal e-checks will not have an animal shipped to them until e-check has cleared on Urban Reptiles side of Paypal; no exception.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.