Payment must be received immediately when placing an order. If payment is not received the item is still available to the 1st paying customer. We do not hold items without a 30% deposit. 30 day payment plan ,,,ALL SALES FINAL.
Deposit or payment plans We will do a payment plan on most everything we have available if your order is over $300.00 with a NON REFUNDABLE DEPOSIT, and regular payments until balance is paid off in full...... If the payment terms agreed upon are broken, THE ITEM WILL GO BACK FOR SALE AND ANY PAYMENTS MADE WILL BE FORFITTED.WE ONLY OFFER PAYMENT PLANS ON ANIMAL'S LISTED AT FULL PRICE,,
SHIPPING All animal orders are shipped via FedEx overnight with delivery confirmation. I WILL ONLY SHIP TO A FED EX HUB SO KNOW THE ADDREES AND MAKE SURE THEY ACCEPT LIVE REPTILES. If there is a problem with your shipment we require to be notified within one hour of the problem, and a email must be sent with in an hour to [email protected]
,after animal is delivered, to make sure it arrived to customers satisfaction. Shipping fees are not refundable under any circumstance unless a mistake was made by Hansen's Reptile House. Shipping of animals is weather permitting. We will not ship an animal when it has been determined that the temperatures are to cold (under 40f) or to hot over (90f). There is no exception to this rule. It is your responsibility to inform us about your temperature if below (40f). It is buyers responsibility to send us the correct shipping information. We need to know when you can receive your package, a correct address and a phone number
GUARANTEE All animals have a live animal guarantee as long as there is not a problem with the shipping company, We can't be held liable for something we have no control over. . We Guarantee our animals are eating and mite free, also healthy before shipping or selling. We can not Guarantee the animals once they are in your position. As we can not see how they are housed. heated or not, ,taken care of, dropped , smashed, or have gotten out,, or any other accidents that may happen with the animal. We will do our best to work with you. but all sales are final and no refunds,, Thanks Lance Hansen