Terms and Conditions
Please understand that these Terms and Conditions are meant to ensure a positive buying experience. We want to be clear about what we do and what we don’t provide with the intention of both buyer and selling leaving the transaction satisfied. Happy customers are the most important thing to us, and we have built a sterling reputation from that viewpoint. Please let us know if there is something you would like us to do differently, and open up a dialog if you are ever unsatisfied in any way. We can always work to fix something that didn’t go exactly according to plan, but negativity or bad mouthing anyone in this tightknit hobby is difficult to repair. We ALWAYS try to do the right thing, please understand that and keep lines of communication open! We are confident that you will be a Prismatic Reptiles fan for life, so just give us a try!
Payment - Payments may be made through Zelle (preferred) PayPal, PayPal Here Card Reader (in the case of an expo), Venmo, or in cash if done in person. We will also accept Money Orders, but they are not preferred. You can make payments through PayPal without having an account. If you are unsure how to make a payment through PayPal, you may request that we send you an invoice through there, that will include easy to follow, step by step instructions. We will need a valid email address to send one. Please be aware that PayPal charges an additional 3.5% for invoices. Animals must be paid for in full before they are shipped/delivered. ALL SALES ARE FINAL.
A deposit of 25% of the purchase price can be made in order to put an animal on hold. Deposits are NON-REFUNDABLE. Animals can only be placed on hold for 14 days unless other arrangements have been made. If animal is not paid for in full by the end of the 14 days the animal is placed back up for sale and deposit is not refunded.
Shipping - Shipping is through Reptilesexpress.com which uses FedEx Priority Overnight service. We make every attempt at saving you money on shipping, so we will put multiple animals in one box whenever possible, and use the smallest box possible. In general, it is our policy only to ship if the forecast temperature at both the destination and origin is between 32F (overnight low) and 92F (daytime high). This may vary a bit depending on the species.
Shipping is only done on Monday, Tuesday and Wednesday. Package must be shipped Hold for Pickup to the nearest FedEx shipping hub (not a local FedEx Print & Ship Centers/Kinkos-type location as they do not accept live animals), unless other arrangements have been agreed to. Please check your local laws. We will not knowingly ship animals anywhere that it is against state or local laws.
Shipping charges are the actual amount charged by Reptiles Express and usually runs between $65-80 (excluding adult ball pythons). We will need your zip code to provide an accurate shipping quote to your area.
Guarantees - There is a 48-hour health guarantee. Unfortunately, we are not able to guarantee a buyer's husbandry. All snakes will have eaten a minimum of three meals unless stated otherwise prior to purchase. All claims regarding health must be made within the 48 hours and have documentation by licensed Veterinarian and/or photo. We are not able to guarantee that the snake will eat within the 48-hour period but know that we only sell snakes that are doing well and apparently healthy. Snakes, and other reptiles, are recommended to have an adjustment period with little to no handling of at least a week to get accustomed to their new surroundings. We also provide a live arrival guarantee. The forecast temperatures on the date of delivery must be within the range of 45F-85F for the live arrival guarantee to be valid. The live arrival guarantee only applies for animals that are shipped and held at your local FedEx hub for pickup. We do not guarantee live arrival on the home delivery service. Many mishaps are known to happen when reptiles being shipped leave the destination’s hub on the way out for home delivery. This is why we STRONGLY RECOMMEND the Hold for Pickup option. In the unfortunate and extremely rare event that an animal is delivered Dead on Arrival (DOA) please contact us for info on how to document it. You must take a photograph of the deceased animal within 1 hour of delivery and contact us concerning the DOA situation within 4 hours of delivery/arrival at hub, otherwise the guarantee is void. Once we receive documentation, the cost of the animal will be refunded minus shipping costs. Or, if you choose, AND if it is available, a replacement animal will be provided. Shipping cost of a replacement animal is not included in the guarantee.
Insurance - Should you choose to opt for the Home Delivery option, we highly recommend purchasing insurance on the animal. This cost is the responsibility of the buyer to pay. Reptiles Express currently charges $2.60 per $100 in value on the animal insured. For example, insuring a $200 snake would cost you just $5.20 in insurance. Please see their policies at www.reptilesexpress.com/Insurance.aspx.
Returns- There are no returns. Sales are final, and once they are complete the animal belongs to the buyer. However, If the animal leaves the customer's hub or is picked up by the customer it is no longer returnable to the seller. This is because of the risk of exposing our other animals to disease or mites, etc. In the rare event that the buyer is unable to have the animal or has forgotten to pick up the animal from their local hub and it has been returned to the seller, we will keep or take back the animal and sell it to another customer or back to previous customer, but require a 25% restocking fee (25% of the sale price of the animal).
Genetics - When hatching multi-gene animals, breeders will usually identify the combinations of genes by making an educated guess based on past experience. In these cases the genetics can only be verified through actual breeding trials. All customers should understand the risk associated with purchasing an animal with a theoretical or presumptive ID. Sometimes the animal you end up with may prove to have a different genetic makeup than anticipated. This could turn out to be good if the customer ends up with extra genes or even a new gene. On the other hand, it could be unfavorable if the customer ends up with fewer genes or a gene they didn't necessarily want. Ask about the parental stock that produced the offspring and consider the outcome carefully. When it comes to theoretical IDs, mistakes can happen and presumptions will, on occasion, prove false. The only guarantee that can be made with multi-gene animals with a theoretical ID is that it will be identified to the best of our ability and we will NEVER intentionally mislead or deceive a customer regarding the genetic make up of an animal. All definite hets (meaning not listed as "possible hets") are guaranteed.
Additional Information
Please provide us with ample time to respond to your inquiry. We have 4 kids and hundreds of animals to care for, so we are not always online. If you send an inquiry about a snake, we get a time stamp of when it was sent so your claim to that animal will be honored if no one else inquired before you. In other words, inquiries are dealt with and animals given by the order in which the inquiries were received. Just because 12 hours goes by between your message and our response doesn't mean that you won't get the animal and to move onto something else. Please be patient and you will get your animal provided that you were the first one to ask for it. If you want a snake that is advertised on MorphMarket, please send a message on MorphMarket, instead of another social media platform/email/text, etc. This ensures that we can keep all inquiries straight and ensure that time stamps are all in one place and easy to be seen so that if multiple people have asked about the same snake the person who asked first gets it.
Alternatively, if you have inquired about a snake, please try to be responsive to us. If you send an inquiry, you have 4 hours from our initial response to reply back and continue communicating about the sale. We often have many people inquiring about the same snakes and it's unaccommodating to hold up other customers, because someone is being unresponsive or has yet to make a deposit to hold the snake. (Deposits can be made to place the snake on hold and will be put towards the total balance once paid off.) Once 4 hours of "radio silence" on the buyer's end has passed, we will offer the animal to the second person in line, and so on.
A Prismatic Reptile Word of Advice - As excited as you are to want to buy a beautiful and amazing snake, please be ready to afford its cost and to deliver a quality of care for that snake. If you are not currently able to do so, please allow for someone else to inquire about that snake. It is my promise that I will continue to produce amazing animals for all types of budgets. I built this business one animal at a time, and did it all within my means. When people try to buy snakes they can't afford it begs the question - what will their husbandry be like? Can they afford to house, heat and feed this animal the way it deserves? My advice is to start small and work your way up just like I did! Not everyone can afford an Eastern Indigo for their first snake, and that's absolutely okay! I would much rather sell someone a $20 snake to someone who will give it a $300 enclosure and lots of love and attention, than sell a $300 snake to someone who's going to give it a $20 tank and largely ignore it so they can go and buy another snake. I hope this stance is understandable and agreeable to everyone! Like I said, I want your experience buying from us to be enjoyable for both you and me! Thank you for your understanding!
-Joel Reep, Owner