Finosrainforest Exotic Pets has a no return and no refund policy for all online orders. If you need to request a cancellation on an order before it ships to you, we can offer store credit. In some instances, if a refund is granted, a 15% cancellation fee may apply.

1.We guarantee our reptiles will be alive, healthy, upon arrival. Buyer must be home to receive the package. Dead on arrivals (DOA) must be reported within 1 hour of delivery. Any other issues must be reported initially within 4 hours of delivery. If you have any questions or concerns, please contact us first (we are open 7 days a week). 915-244-8166

2.Please be aware of what you are purchasing, and do the proper research and ask us any questions as we are very happy to help. Our guarantee is void if you do not have the proper environment to house the animals. Buyer must be home to receive the package. Finosrainforest has full discourse in determining whether or not an enclosure meets the proper husbandry standards.

3. We attempt our best to sex your animal using proper techniques such as visual factors (sexually dimorphic species), popping, probing, or palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.

4.All captive bred (CB) animals will be labeled, if not, animal is assumed to be afield collected import. Internal issues are not included under our guarantee; it is an outward health guarantee only on all animals. We are not responsible for ANY Veterinarian fees or costs.

5.Shipping or Freight charges are never refundable, even in the case of a DOA. Finosrainforest is not responsible for freight/shipping charges on the replacement of animals, and there are no cash refunds of any kind, store credit only. *In some instances, if a refund is granted shipping is nonrefundable.

6.Please note, photos of reptiles for sale in our shopping cart are visual representatives of the species and may not be the exact animal you receive unless stated otherwise in description.