We ship FED EX overnight. Most packages arrive by 10:30am. If you live in a smaller town, or in a rural area it may arrive between 12-4pm.
We also offer HOLD FOR PICKUP at your closest FedEx center, in cases that the weather is extreme or fedex is estimating a late arrival to your address.
Our shipping days are Monday- Thursday. Orders placed before 2pm EST usually get shipped the same day but not guaranteed. This also depends on how many orders we have. Sometimes we are able to ship out the same day if order placed after 2pm, but not always. FEDEX DOES NOT SHIP ANIMALS FRIDAYS, SATURDAYS OR SUNDAYS.....in other words do not expect your animal to arrive Saturday, Sunday, or Mondays.
Orders placed after 2pm est , get shipped the following day. Sometimes snakes are fed the day you order, and we like to wait to ship them so that they don't have a rough time shipping with a full stomach.
Ex: If you place your order at 5pm Monday, we will ship tuesday, and you will receive Wed. Morning.
You may request an alternate shipping day. Please email us at [email protected]
to let us know what day works for you.
EX: If you order Monday before 2pm, arrival would be Tuesday. If you Order Friday, Saturday, or Sunday, shipping would be Monday to arrive Tuesday. If you Order Thursday before 2pm, arrival is Friday and so on. Thanks!!
Overnight shipping is a FedEx SERVICE not a time frame. We will ship according to above schedule and are very accurate and on time.
SOMEONE MUST BE PRESENT TO SIGN FOR THE PACKAGE or our Live arrival guarantee is VOID.
Please see Live Arrival Guarantee page.
We pack your order in the safest, most efficient way possible. All animal orders are shipped in a styro-foam lined cardboard box used specifically for shipping reptiles. Depending on weather conditions, we may include an ice pack or heat pack at no charge for the safety of the animals.
If weather conditions are too severe to ship, we will notify you and arrange a future shipping date. This is all done for the safety of the animal! There are no REFUNDS if shipping delays are due to weather.
Sorry we do not refund or take back animals due to being skittish, scared, defensive or "aggressive". They need time to adjust and build a bond with you. We do not refund shipping, nor pay shipping for return.
We will gladly work with you to resolve any issues you may have. Under NO CIRCUMSTANCES will a refund be processed without the return of the animal.
The health and safety of the animal comes first!
NOTE - OVERNIGHT SHIPPING DOES NOT MEAN IT SHIPS OVERNIGHT AS SOON AS YOU ORDER IT! Overnight shipping is a FedEx service that ensures delivery of the animal within 24 hours of shipping so it is fast, and safe for the animal. Your order may be delayed due to weather, or for other reasons. We usually do not have delays but on occasion we do for a plethora of reasons since we are dealing with live animals. Such as ex: we cannot ship recently fed snakes and certain lizards because they may vomit in shipping and that is not good, so we may hold your package till the animal digests and then ship. We will notify you of something like this, or any delay to ensure you are aware, and that someone will be there to sign for package before shipping so that everyone and thing is aware and on an agreed upon schedule.
We try to keep up to date on all Laws that seems to grow daily. We will not knowingly ship any animal or product to where it is illegal. Please do research before ordering. You are 100% responsible and agree by ordering, of knowing your local laws in regard to animals and products.
We offer one of the best Live Arrival Guarantees in the business! We are extremely knowledgeable in packing animals for shipping, both nationally and internationally.
All animal orders are shipped in the safest way possible. We guarantee the animal will arrive alive, or we will send you a replacement animal for free, you only have to pay for shipping.
ALL CLAIMS MUST BE MADE IMMEDIATELY UPON ARRIVAL BY TEXTING US AT 786-770-7183 OR EMAILING US DIRECTLY WITH PHOTOS.