100% Live Arrival Guarantee*
We guarantee that our animals will arrive alive and in good health. It is required that there is someone home at the time of arrival and that the temperature is between 40°F and 85°F for the safety of the animal. Before an animal is shipped out, we will discuss a date that works best for both parties and ensure that the temperature requirements are met and that the customer will be available to receive the animal when it is to be delivered.
It is recommended that shipping be done earlier in the week so as to avoid delays over the weekend so Monday-Wednesday is the best period to ship. We offer shipping via Fedex or UPS as Priority Overnight unless an animal is listed for local pickup only. With this shipping method, arrival of the animal should be before 10:30 am the following day assuming there are no delays on the part of Fedex or UPS. Unfortunately we do not offer international shipping.
*Buyer must double check and confirm that the delivery address given is correct or else the live arrival guarantee is void.
Cash (Local pickup ONLY)
PayPal (Payment will be discussed and confirmed through MorphMarket message)
Payment plan options are available on animals over $150. In order to place an animal on hold the customer must provide a 25% nonrefundable deposit which will be confirmed between both buyer and seller. Animals up to $150 must be fully paid within two weeks of making the first deposit or else the animal will no longer be held for sale to that customer. Payments made after the initial deposit amount will be refunded if the full amount is not paid within the 2 week period. Animals over $150 must be fully paid within 30 days of the initial deposit. Once a specific animal has been placed on hold, the funds cannot be transferred to another animal.
Terms of Sale and Additional Guarantees.
Live Animal Purchases Are Final
All live animal purchases are final. No refunds will be provided unless an animal is DOA (dead in arrival) and there is no item available of equal value for replacement. In case of a DOA, Villainous Geckos must be contacted with photographic proof within 5 hours. A replacement or store credit will be provided. Orders must be paid in full before they are shipped.
We offer a 7-day health guarantee and promise that our animals will be 100% healthy upon arrival and will stay healthy with proper care and husbandry. Due to the fact that we cannot monitor any improper care or husbandry from buyers, we cannot extend this guarantee past 7 days. To ensure that your animal lives a long and healthy life we expect all buyers to properly research the care of the animals they purchase before buying them and to continue to learn about animals in their care so as to provide the best life possible for their new pet(s). We are always willing to answer questions and provide advice for the care of any animals we sell and ask buyers to reach out to us if they need any help. This health guarantee does not cover outside injuries such as tail loss, attacks by other animals, keeper mistakes, etc. nor does it cover any illness directly related to improper care by the buyer.
If an animal is specifically labeled male or female in our shop, we guarantee the sex of that animal is labeled correctly. Any animal that is labeled as unsexed cannot be guaranteed male or female. If you would like a best guess of an animal’s sex based on pore visibility etc. the buyer can reach out to us and we can do our best to give an educated guess. That being said, we cannot guarantee the sex when these guesses are made as younger/smaller animals can be “late bloomers” and show pores etc. as they age/grow.
Loss of contact/Abandoned orders
We cannot hold animals any longer than 4 weeks. If the buyer stops contact after payment is made for 3 weeks or longer and a mutually agreed upon shipping and arrival date cannot be discussed, the buyer will forfeit 25% of the paid amount and 75% will be refunded as store credit for use at Villainous Geckos shop on MorphMarket. The animal that was paid for will then be made available for other buyers to purchase. Please contact Villainous Geckos if circumstances will make you unable to make contact with us for an extended period of time. We try to be understanding so long as proper communication is implemented by the buyer. We will also do our best to make contact with a buyer before taking steps to cancel holds and process refunds.
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.