Minimum Order for WHOLESALE is $300 excluding shipping (You may mix species)
Guarantees: All orders must be PAID IN FULL prior to shipping or pick up. We guarantee our reptiles will be alive on all wholesale order. Dead on arrivals (DOA) must be reported within 1 hour of delivery. Any other issues must be reported initially within 4 hours of delivery. Sexing - Imperial Reptiles & Exotics, LLC does our best to sex your animal using proper techniques such as visual factors (sexually dimorphic species), popping, probing, or palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal. There is no extended health guarantee on any reptile, amphibian, or arachnid. Shipping or Freight charges are never refundable, even in the case of a DOA. We monitor weather and flight patterns to guarantee a safe arrival. We reserve the right to hold shipments at our discretion. All shipments are weather and time permitting. Imperial Reptiles & Exotics, LLC is not responsible for freight/shipping charges on the replacement of animals, and there are no cash refunds of any kind, store credit only. *In some instances, if a refund is granted, shipping is nonrefundable.
Having an issue with a wholesale order you just received? Please E-Mail ([email protected]
) to begin to file a claim and Click here to file a claim. A photo of the contents of the shipment must be sent to the email or attached to the claim form above within the given amount of time after arrival or all guarantees are null and void.
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first. Photo evidence will be required for all claims. Please consult your federal, state, and local laws which apply to your ownership of any animal(s) that you may purchase from us prior to such purchase. Imperial Reptiles & Exotics, LLC has a no return and no refund policy for all online orders. If you need to request a cancellation on an order before it ships to you, we can offer store credit. *In some instances, if a refund is granted, a 15% cancellation fee may apply.