Please read through my TOS for shipping information!
All animal sales are final. No exchanges or refunds will be issued, except in the conditions outlined below.
Sonoran Geckos offers payment plans for geckos over $100. Payment plans are set up over a 30-Day+ period, during which time the animal(s) will be placed ”On Hold” for the buyer and will not be eligible for purchase by other potential buyers. The 30-Day hold terms are as follows:
“By sending the deposit amount, you have read and agree to our hold terms.”
Any available animal(s) may be placed on a 30-Day hold upon receipt of a 25% non-refundable deposit of the total (including shipping charges if applicable aka “250$ shipped”). Upon confirmation of a deposit being received by us, from the buyer, the animal(s) will officially be marked “On Hold”, and we will no longer entertain offers to purchase the animal(s), even if a potential buyer offers a higher purchase price.
If The Total Balance Is Not Satisfied by the 30th day, the animal(s) will be removed from the hold status, and placed back to the available status. All monies collected toward the purchase of the animal(s) (minus the 25% non-refundable deposit fee) will be converted to store credit. Store credit has no expiration date, and can be used toward the purchase of any available animal, but not toward another hold or deposit. The 25% non-refundable deposit will be retained by Sonoran Geckos. Cash refunds will NOT be issued. Payment plans are offered as a courtesy and convenience to the buyer. The 25% non-refundable deposit covers the cost of care for the animal(s) while on hold and accounts for the loss of income suffered by Sonoran Geckos. Buyers who place an animal(s) on hold, and do not satisfy the balance by the the date due, will not be eligible to make purchases using a payment plan in the future.
In the unlikely event that the hold animal falls ill or otherwise becomes unsuitable for purchase during the duration of the hold period, the buyer will be notified immediately, the gecko will be removed from the “Hold” status, and all monies collected, including the 25% deposit, will be refunded.
Shipping is done through FedEx via Reptiles2you.com priority overnight service, anywhere within the lower 48 states, at the buyer’s expense. Shipping fees vary depending upon your location and usually range somewhere between $30-$75.
I do not ship overseas at this time.
Live animals are shipped priority overnight, and are guaranteed by most shipping companies to arrive before 10:30am. However, some areas have later guaranteed arrival times. Delays past these arrival times are rare, but possible. Once shipment is booked, tracking information will be promptly provided to the buyer. Shipping is done Monday-Wednesday, so that potential delays are less likely to run into the weekend. An adult must be present to receive the package on the first delivery attempt, otherwise the live arrival guarantee is void. In the event that no one is home to accept the package, and the package is left at the front door or is brought back to the Hub pick up, the live arrival guarantee will be void.
Please keep in mind arrival to a hub is often much earlier than arrival to home or office. Packages sent to be held at a hub, must be picked up within 1 hour of arrival at the hub. Failure to pick up the package within one hour of arrival will void the live arrival guarantee.
Sonoran Geckos will not ship when temperatures and weather conditions are unsafe. Temperatures must be between 40 to 85 degrees in my location, any transfer hubs, and your location. This includes daytime highs and nighttime lows.
Please be aware that I reserve the right to delay shipping due to weather, and will hold animals at no extra cost until weather permits safe shipping.
Animals are guaranteed to arrive alive, healthy and exactly as I have described them. If there are any problems with your purchase, including but not limited to death on arrival, I must be notified within 2 hours of the animals arrival. Photographic/video proof of complaint must be provided before a store credit or replacement animal is given. Cash Refunds Will Not Be Issued.
Sonoran Geckos is not responsible for any carrier delays or mishandling.
Geckos will sometimes drop their tails due to stress. This does not affect the health or breeding ability of the gecko, therefore no compensation will be offered in the case of a tail loss during shipment.
We offer a 48 hour health guarantee for all animals sold by Sonoran Geckos. If you fail to properly feed, house, or otherwise treat the purchased animal, this guarantee is void. In the event of the animal’s illness or death, photographic/video evidence as well as a report from a veterinarian of an exam or necropsy, will be required. If the report verifies with reasonable certainty that we are at fault, a store credit for the full purchase price of the animal or replacement animal will be offered.
Pore sexing is not 100% guaranteed.
Shipping will vary state to state, SE is no longer shipping outside the US and Canada.
Email me at [email protected]
for inquiries or questions!