PLEASE READ/REVIEW OUR POLICY BEFORE MAKING A PURCHASE
*** Due to COVID-19 pandemic our response for inquiries and shipment via FedEx might experience some delays. Our priority has always been focusing on the health, safety of the animals, staffs, and all our customers. We're implementing every step regulated by the state of CA (www.covid19.ca.gov) to protect the customers and our team while continuing to provide the best service, quality animals and delivering the packages in timely manner. Thank you for understanding, the support and we hope you guys stay safe out there. ***
*FREQUENT ASKED QUESTIONS (FAQ)
IF THE AD IS STILL UP IT MEANS THE ANIMAL IS STILL AVAILABLE.
Picture/s and weight are up to date unless otherwise stated on the ad.
We accept all major credit cards, personal check, cashier checks, money orders and wire transfer and/or cash via direct deposit. We DO NOT accept PayPal. All checks are subject to be hold 5-7 business days and shipping will be schedule soon as payment is cleared.
Payment plans will be made available on a case-by-case basis on purchases minimum of $500 or more with “reasonable” short term period depending on the amount of the purchase.
To hold the animal, we require 25% non-refundable deposit and an agreed upon due date for full payment. If for whatever reason the customer cannot complete the payment plan as agreed, we have the right to cancel the transaction and the non-refundable deposit is NOT transferable and NOT refundable. it is meant to cover the costs associated with holding and removing the animal from the market. Failure to pay by the agreed upon date will result in cancellation of the payment plan and loss of non-refundable deposit. Please do not enter a payment plan unless you are certain you can pay as agreed.
If for whatever reason you are not happy with the animal you receive, you must notify our customer representative within 24 hours otherwise all sale is final (NO EXCEPTION). The customer will be responsible for all return shipping costs and arrangements. Animals must be returned 100% healthy at the earliest possible shipping date. The animal may be held in quarantine upon return for a few days to ensure it is healthy before refunding the cost of the animal. Shipping cost is NOT refundable. It is the customer’s responsibility to learn how to properly care for the animals they purchase. We cannot take responsibility for a person’s lack of knowledge or poor husbandry skills. If we determine that the customer lacks the proper experience or facilities to care for an animal, the transaction will be terminated.
*MULTI-GENETICS IDENTIFICATION OF THE ANIMAL POLICY
When hatching multi gene animals often breeders will identify the combination of genes by making an educated guess based on past experiences. In these cases, the genetics can only be verified through actual breeding trials. All customers should understand the risk associated with purchasing an animal with a theoretical or presumptive ID. Sometimes the animal you end up with may prove to have a different genetic make-up than anticipated. This could turn out to be good if the customer ends up with a new or extra genes. Or it could be bad if the customer ends up with less or an undesirable gene. Be sure to understand the difference between definitive and theoretical labels on animals you purchase from us or elsewhere. Ask about the parental stock that produced the offspring and consider the outcome carefully. The only guarantee that anyone can make regarding Theoretical IDs is mistakes will happen, presumptions will on occasion prove false.
We can only guarantee that multi-gene animals with a “Theoretical ID” will be identified to the best of our ability, and we will NEVER intentionally mislead or deceive a customer regarding the genetic make-up of an animal.
All animals will be shipped through FedEx. We guarantee live arrival and takes full responsibility for delivering animals safely to the customer. Live arrival guarantee requires hold-for-pick up when shipping through FedEx. If the customer insists on door-to-door delivery, then they must assume the risk and waive their live-arrival guarantee. If DOA occurs, we will replace the animal, if possible, with an equivalent animal or issue credit for the full amount of the purchase which can be used towards the purchase of any animal. All animals will be properly packed and shipped in a new shipping box. We ship animals in clearly marked boxes in compliance with all applicable rules and regulations. When receiving an animal shipment through FedEx the customer must pick up the animal shipment at their closest FedEx customer center. This is the safest method of shipment since it avoids the delivery truck where most delivery mishaps occur.
Customers will be provided a tracking number and should pick up the animal promptly after it arrives at the customer center and becomes available for pick up. We ship Monday through Wednesday only subject to temperature and weather condition.
WE DO NOT GUARANTEE LIVE ARRIVAL FOR INTERNATIONAL SHIPMENTS. All shipments are inspected by the US Fish and Wildlife Government Agency prior to boarding cargo planes. We take full responsibility up to the inspection by the US Fish and Wildlife Services agent and delivery to cargo agent. Once shipments are cleared and delivered to the cargo desk, we no longer assume responsibility for the shipment. Any issues due to airline mishaps is not our responsibility. We do not take responsibility for compliance related seizures of shipments at the destination country. Customers may use brokers to import animals to their country at their own risk and expense. There are no minimum purchase requirements for broker managed exports. We guarantee live arrival to broker export location in the US only. Any mishaps beyond delivery to US export location is not our responsibility. By placing international orders, you acknowledge and assume all risk.
By purchasing one of our animals you’re agreed to our company policy/terms and conditions of sale. For more details on our company policy please visit https://www.deadmouze.com/policy
Our support to all our customers does NOT end during the checkout so if there’s anything you guys may need from our end, please always feel free to reach out to us.
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.