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Live arrival and your complete satisfaction are guaranteed. Please note our guarantee only applies to animals that are delivered directly to the customer or his agent. Some orders may be held back, if I feel it is too hot or cold to ship. If you decide we should ship anyway the Guarantee no longer applies. Where temperatures are low or too high some orders may have to be picked up at a FedEx Hub so your new animal is not riding around in a freezing cold or very hot truck. Once again if you decide to ship to your house anyway the Guarantee no longer applies. We will not be responsible for animals that are undeliverable by the carrier because no one was home. If there are any problems we must be notified no later than an hour after FedEx has delivered the package.
I use FedEx Priority Overnight Delivery through Reptiles2You and Ship Your Reptiles for my shipments. I ship Monday for Tuesday morning delivery, Tuesday for Wednesday morning delivery, and Wednesday for Thursday morning delivery. I do not ship after Wednesday just in case the Thursday shipment didn’t get there on Friday because of any delays. In that case it wouldn’t get delivered until Monday since FedEx doesn’t deliver on Saturdays. We will discuss shipping and the best shipping day for you before we finalize!