TERMS AND CONDITIONS
All sales are subject to the following:
No reptiles shall be sold to anyone under the age of 18 years without parental consent.
Reptiles will not be shipped to any locales where it is prohibited by state and/or federal laws.
Please feel free to order animals via this website or call us anytime to order over the telephone. We will not ship animals until we have spoken to you and agreed upon shipping methods and dates.
We guarantee that any and all animals arrive alive, in good health, eating well, properly sexed and of the correct genetics as advertised. As such, shipping will only proceed during proper weather. If animals are delivered to your door, you must be there to accept the packages or guarantees are void. If required to pick them up from a facility, you must do so within two hours or guarantees are void. Delta Dash shipments must be opened and inspected in front of the Delta representative and any claims made at time of pick-up. If incorrect shipping information is given, guarantees are void. If you are unsatisfied in any way, we must be contacted within 24 hours of delivery.
Payment must be received in full before shipment or delivery of any animals. We accept the following forms of payment: credit cards, PayPal, personal checks, wire transfers and money orders. Checks must be cleared before animals are shipped. Please make checks out to The Florida Reptile Ranch, LLC.
If you wish to setup a payment plan, please contact us for details. All payments made are transferable but non-refundable, on a case by case basis at our sole discretion.
We have a master CITIES license and can ship all international orders within two weeks or to the Hamm Germany shows for a lower shipping rate. If you have any questions on international orders or would like a shipping quote, please contact us for more details.
The Florida Reptile Ranch does not accept returns on live animal purchases unless the animal was dead on arrival or violated our animal guarantee. Please see our Animal Guarantee section for more information. Any return animals shipped to The Florida Reptile Ranch without prior consent will be refused.
Arrival of your Animal
When your animal arrives, open the containers immediately and inspect it. If everything is okay, place the animal in its cage with fresh water. Shipping is a stressful time for animals. Try not to handle or feed your animal for several days, allowing it acclimate to its new environment. After 3 or 4 days you can attempt to feed your snake. However, if it doesn’t eat, don’t be alarmed as it sometimes takes a few weeks for snakes to fully acclimate. During the first few feedings offer the same meal type as it was fed at our facility. This information will be contained within your package. If anything is suspicious, please don’t hesitate to call us.
Please feel free to contact us at any time regarding your reptile interests, shipping, payment plans, etc. I am more than happy to speak to you about your acquisition and breeding goals, business plans or your customer feedback and recommendations.
Sincerely, Michael Freedman
The Florida Reptile Ranch
E-mail: [email protected]