A Lotl Love
Joined on Jun 24, 2021
28 Followers
Joined on Jun 24, 2021
28 Followers
Ratings
View Details
Ashley Green
Paulden, AZ, USA
Credit Card, Debit Card, PayPal Goods & Services, PayPal Friends & Family, Venmo, Zelle, Apple Pay, CashApp, Cash
Regional Shipping
Local Pickup
Average Response Time 11 minutes
About
We care about these little creatures. They are more then just pets to us they are family and we pride ourselves to bring others a new addition to their family as well.
Store Policy
TERMS & CONDITIONS
• Note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be a reason to consider them altered or void.
• You can contact us by email [email protected] If you have specific questions/requests, feel free to ask; we will respond accordingly.
• Photos and requests: The animals pictured on on our page may or may not be the actual animal available. The photos do represent the species, and the health and quality of the animals we ship. We can send more pictures of any animal you are interested in by contacting us.
• We reserve the right to refuse sale to any buyer, for any reason. Sorry, no sales to minors. Proof of age may be required at our discretion.
• All animals have a live and healthy arrival guarantee. We cannot offer any guarantee after the arrival.
• We here at A Lotl Love will do our best to sex your animal using our experience but we cannot guarantee the sex on any animal unless otherwise specified.
• We do require 25% non-refundable deposit to hold any and all animals. In some instances, if a refund is granted, a 15-30% cancellation /restock fee may apply. Refunds are given as credit towards next purchases, unless stated otherwise.
Shipping policy
We ship out on Mondays/Tuesdays, shipments for FedEx. Eggs and pellets go out as needed. And weather dependent. The axolotls need 2-5 days to fast prior to shipping for their safety. We take great care in packing and shipping, utilizing FedEx or USPS Priority air for safety and reliability. We utilize insulated boxes, typically 1 inch thick insulation, and double bag all our animals and include at least 1 ice pack. Below we will review our guarantee in detail, including nullification factors.
DOA animals are extremely rare, but if it does occur you need to be familiar with our policy . Ignoring the terms of the guarantee is not an excuse, and will not render these rules void. If you do receive a DOA animal, you must take multiple photographs of the animal in and out the bag before and after opening , and one photograph of the shipping label. E-mail or message both pictures to us within 2 hours of arrival.
Upon approval of your claim, you have a couple options.
The first option is having us ship you a replacement animal, although shipping costs will be the responsibility of the customer. If the replacement animal is DOA, we would then refund your purchase price (excluding the shipping costs) via PayPal, or depending on your method of payment. Keep in mind, we are extremely reasonable people, so we will work with you, as every situation is different.
The second option in the case of a DOA animal is an immediate refund, less the shipping cost.
We deeply value your satisfaction.
Nullifying Factors
1.) If zip code dips below 35°F or ove 95°F, the live arrival guarantee and extended guarantee are both completely voided for all animals. Shipping live animals is a shared risk between the shipper and the customer--please research your local temperatures prior to ordering.
2.) If you, or an authorized representative are not present for a delivery attempt (usually in the morning), the live arrival guarantee is null and void. If it was agreed upon that the animal(s) would be held at the carrier's facility, the package(s) must be picked-up within eight hours of arrival at the said facility.
3.) If you inadvertently give us a delivery address that is not valid, the live arrival guarantee is voided.
4.) If you do not contact us within 2 hours of delivery or pick-up with DOA and shipping label photographs, the live arrival guarantee is voided.
5.) We are not responsible for carrier delays, but will make exceptions on a case-by-case basis. DOA is only valid for FEDEX shipments. USPS are determined on a case by case basis.
5.) Shipping is not available to states where axolotls are illegal or require permits. This includes: California, Hawaii, Maine, New Jersey, New Mexico, and Washington D.C. International shipping is not available.
Refunds are given as credit towards next purchases.
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.
Listings
No Listings Yet
