Store: Custom Scales

  • Overall Ratings Score: 5.0 (300)
  • Percent Positive: 99% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 11 83 296
Neutral (3 Star) 0 0 3
Negative (1 Star) 0 1 1

Detailed Ratings

Average Count
Item as described 300
Seller communication 300
Shipping time 300
Shipping packaging 300
Below is feedback left by buyers about this user.
They were quick to reply and get everything started. Once it was shipped, I even received my package a little earlier than scheduled. Packaging was secure and no damage done. Overall a very good experience - Mar. 25, 2021
Rating by j***y for Orange Dream Pied Ball Python
Beautiful snake. Will definitely be buying another real soon. - Mar. 22, 2021
customscales2022 replied: Thanks again!!! - Mar. 22, 2021
Rating by j***9 for Highway Ball Python
Rating by j***9 for Highway Ball Python
Ordered a ball python from them. They shipped out the same day that I paid. Snake received in good condition and as described. I would buy from these guys again. Thanks, Aaron - Mar. 20, 2021
customscales2022 replied: Thanks again! - Mar. 20, 2021
Rating by a***g for VPI Snowglow Boa Constrictor
Happy and healthy snake great communication and fast shipping - Mar. 16, 2021
Rating by k***9 for Lavender Het Pied Ball Python
Arrived in good condition. FedEx was late on delivering. Was shipped out Monday evening to arrive Tuesday. Did not get delivered until Thursday. Packaged well with a 48 hr heat pack. Was cold when delivered but alert. Not the Sellers fault. Thanks! - Mar. 12, 2021
Rating by s***0 for Pied Het Lavender Ball Python
Everything went well and I received the animal as promised and in good health. No complaints. - Mar. 09, 2021
customscales2022 replied: Thanks again!!! - Mar. 09, 2021
Rating by c***8 for Black Pastel Het Pied Ball Python
Arrived healthy and on time - Mar. 12, 2021
customscales2022 replied: Thanks again!!! - Mar. 12, 2021
Rating by m***s for Red Rum Red Panther Hypo Jungle Het VPI Boa Constrictor
Beautiful girl! Did everything they needed to do. Definitely worth the money! - Mar. 09, 2021
Rating by p***n for Bumblebee Ball Python
Beautiful snake,great timing! - Mar. 11, 2021
Rating by b***s for Candy Ball Python
Rating by b***s for Candy Ball Python
Thank you. We love him, he's gorgeous! I really appreciate you taking him to the show for pick up. 😁 - Mar. 01, 2021
customscales2022 replied: Thanks again! - Mar. 01, 2021
Rating by c***9 for Candino Het Pied Ball Python
Communication was spotty and days went by between replies. Shipping took days longer than the overnight shipping we paid for and a tiny heat pack was all that was provided. The seller had no idea of the birth date. The snake itself is perfection. - Mar. 11, 2021
customscales2022 replied: Hi, im sorry but I cannot control fedex delays. We are a reptile breeder not a shipping company and we are at the mercy of fedex same as everybody else. we provide the approx. age if requested as we do not keep the exact date for every animal - Mar. 11, 2021
Rating by b***l for Pastel Banana Ball Python
Good people good products fast response i think they should put" LIVE ANIMAL " on the box not "Parrish able" he was pretty aggressive when I got him and im sure was banged around a bit - Feb. 28, 2021
customscales2022 replied: Hey, thanks again! We choose to use industry standard PERISHABLE boxes because "Live Reptiles" "live animals" tends to alarm some fedex employees and they end up taking even worse care of the box. - Feb. 28, 2021
Rating by j***6 for Super Pastel Leopard Het Pied Ball Python
Seller shipped quickly but shipped when it was cold. Did not send to a hub and did not require a signature. The snake was delivered late and to the wrong house and was then left on the porch in 30 degree weather after being on a truck for 24 hours - Feb. 27, 2021
customscales2022 replied: Hi there. I shipped to the address you requested. I'm sorry about the delays and delivery mistake, but that is fedex and completely out of my control. Is there anything I can do to make that up to you? Again very sorry that fedex dropped the ball. - Feb. 27, 2021
I realize that it wasn’t your fault. I was told there are no signatured deliveries through fed ex right now. and after talking to you at the show me show and buying more snakes from you, I realize you are a very nice guy. Thank you!!! - Mar. 18, 2021
customscales2022 replied: I'm glad we got to meet at the show! Thanks again! - Mar. 18, 2021
Rating by m***n for Black Pastel Het Pied Ball Python
Dave was absolutely amazing Jack the banana Pied I got from him was exactly as shown in the picture and came to me quickly and safely he’s been very well taken care of before coming to me and will continue to be! Definitely coming here in the future! - Feb. 25, 2021
customscales2022 replied: Thanks again Heather! - Feb. 25, 2021
Rating by c***d for Albino Pied Ball Python
Great communication and transaction. - Feb. 13, 2021
customscales2022 replied: Thanks again!!! - Feb. 13, 2021
Rating by d***h for Pied Ball Python
Rating by d***h for Pied Ball Python
Beautiful snake arrived on time. Would not hesitate to do business with them again in the future. - Feb. 28, 2021
customscales2022 replied: Thank you!!! - Feb. 28, 2021
Rating by t***2 for Spider Enchi Calico Ball Python
Honestly the seller was great and the snake was and still is in perfect condition! I would recommend RL exotics to anyone! - Mar. 30, 2021
Rating by k***a for Ivory Banana Ball Python
The experience was as easy as can be thanks to mike he answered every question I had and kept me updated on everything. - Feb. 24, 2021
customscales2022 replied: Thanks again, always happy to help. - Feb. 24, 2021
Rating by r***0 for Pastel Leopard Ball Python
The Skink arrived in great condition! Still skittish, but it was expected. Heat pack partially fell off during shipping. Although response times were a bit slow, they answered all my questions and provided me with the best info to their knowledge! - Feb. 26, 2021
Rating by r***b for Orange Line More Skink
Skink showed up looking healthy and was very active and curious for a recently shipped animal. Even ate right off the feeding tongs less than an hour after arriving. Very happy with this seller. - Feb. 04, 2021
Rating by m***h for Red Line Northern Blue-Tongued Skink
Everything went perfectly, they have awesome communication, packaging was steller and the snake is exactly the one they pictured. I will definitely do business with them in the future! - Jan. 23, 2021
Rating by j***5 for Pastel Enchi Het Pied Ball Python
Great seller! - Jan. 26, 2021
Rating by k***o for Banana Leopard Het Clown Ball Python
Hes great - Jan. 19, 2021
Rating by d***5 for Fire Dinker Ball Python
I would absolutely recommend RLExotics. The response times were a tad slow, but they always answered what I needed with the info they had. Overall a great experience and I am very happy. Little guy was in great condition when he arrived. - Jan. 20, 2021
Rating by m***2 for Dark Line More Skink
Rating by m***2 for Dark Line More Skink
Excellent communication and item as described with proper packing and quick shipment - Jan. 06, 2021
Rating by s***c for Banana Pied Ball Python
Ty - Jan. 25, 2021
Rating by p***s for Albino Pied Ball Python
Ordered two snakes, one was incorrect but they quickly had the correct one sent and taken care of. Overall a good experience and would recommend - Jan. 11, 2021
customscales2022 replied: Thanks and sorry again for the mixup! Glad we got it resolved for you quickly. - Jan. 11, 2021
Rating by s***3 for Scaleless Head Ball Python
Snake was beautiful and seller was helpful and really great about working out a payment plan and shipping time with me! A+ - Jan. 05, 2021
Rating by c***f for Leopard Butter Het Clown Ball Python
Seller sent item out the day it was paid for, so it was a great experience buying from him. The boa looks awesome, better than the pics. Thanks again! - Dec. 10, 2020
Rating by c***s for Sterling Possible Jungle Possible Anery Possible Het Albino Boa Constrictor
Seller was quick to deliver item! - Dec. 04, 2020
Rating by b***l for Fire Motley Boa Constrictor
RL was great with communication and BP was shipped quickly, good packaging, proper genetics & seems to be in good health upon arrival. Thanks RL. Josh N. Nugents Reptiles - Dec. 03, 2020
Rating by n***s for Highway Pastel Possible Phantom Ball Python
We love our new baby. Everything went smoothly and we are thrilled beyond all expectations. Thank you🥰 - Nov. 18, 2020
Rating by 2***b for Pastel Lesser Pied Ball Python
Awesome and fast transaction. Beautiful ball python. - Nov. 17, 2020
Rating by j***j for Banana Pied Ball Python
Beautiful snake. Looks healthy. Packed well. Great seller. - Nov. 25, 2020
Rating by d***1 for Calico Sterling Bee Ball Python
Communication was great they met me in person after they made a 40 minute drive and the snake was happy and healthy - Nov. 13, 2020
Rating by c***s for Pastel Leopard Enchi Het Pied Ball Python
I loved the process I ordered and RL Exotics got it straight to me can’t ask for nothing more - Nov. 11, 2020
Rating by m***s for Banana Ball Python
Rating by m***s for Banana Ball Python
Animal arrived well packaged. Thank you for a smooth transaction. - Nov. 21, 2020
Rating by d***5 for Aztec Het Anery Boa Constrictor
Excellent purchase. Seller was great to deal with - Nov. 11, 2020
Rating by m***y for Pastel Pied Ball Python
Beautiful healthy snake! - Dec. 24, 2020
Rating by a***5 for Banana Ball Python
Rating by a***5 for Banana Ball Python
Great experience. Will be buying more from these guys. - Oct. 31, 2020
Rating by b***4 for White Wedding Possible Killer Bee Leopard Pied Ball Python
Nice snake. Good seller. - Oct. 28, 2020
customscales2022 replied: Thanks again Eric! - Oct. 28, 2020
Rating by e***t for Albino Pied Ball Python
Beautiful healthy animal, swift delivery, excellent communication. Highly recommended! - Oct. 18, 2020
Rating by n***k for Super Conda Poss Het Albino Western Hognose
Excellent packaging and quick shipping. Communication could have been better. Overall a positive buying experience. I do prefer info on hatch date which was not available. - Oct. 20, 2020
Rating by c***3 for Salmon Snow Vanishing Pattern Corn Snake
Great seller. Easy to work with and couldn't be happier. - Oct. 12, 2020
Rating by c***n for Salmon Snow Vanishing Pattern Corn Snake
5 stars. Vary helpful staff - Mar. 06, 2020
Rating by b***1 for Banana Het Pied Ball Python
weather was hit or miss, but no problem and was shipped overnight. Communication was good , people are busy and i understand that it may be a bit, but always received a response. As pictured beautiful Highway overall great transaction Thanks - Mar. 03, 2020
Rating by h***x for Pastel Phantom Highway Ball Python
Overall good buying experience. Communication could have been better but shipment was delivered in good condition as described. - Feb. 27, 2020
Rating by c***s for Banana Het Pied Ball Python
Overall purchasing from RL Exotics was a very pleasant experience and I am extremely happy with my purchase. Very healthy animals. Great communication and very fast shipping. I completely recommend this breeder. - Feb. 27, 2020
Rating by a***5 for Black Pastel Het Pied Ball Python
My snake arrived safe and swiftly! The seller answered all of my questions and/or concerns about buying an animal online for the first time. My ball python came healthy and looks even better in person. - Jan. 09, 2020
Rating by a***2 for Paradox Bumblebee Het Pied Ball Python
these guys are awesome cant waitbto buy from them agian! - Jan. 11, 2020
Rating by j***o for Pied Ball Python
Rating by j***o for Pied Ball Python