Store: Paul's Cool Scales
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Overall Ratings Score: 4.9 (284)
- Percent Positive: 98% from all time
- Reciprocated Ratings: 5% over last 90 days
- View Buyer Ratings or Store Profile
Rating Trends
3 months | 12 months | all | |
---|---|---|---|
Positive (5 Star) | 33 | 105 | 277 |
Neutral (3 Star) | 1 | 2 | 3 |
Negative (1 Star) | 1 | 1 | 4 |
Below is feedback left by buyers about this user.
Awesome experience! Communication was thorough and prompt. My new baby snake is alert and healthy. - Nov. 11, 2021
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a***2
for Lucy Texas Rat Other Rat Snake
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a***2
for Lucy Texas Rat Other Rat Snake
Communication was FANTASTIC. Fast responses, very helpful, and extremely professional. My animal arrived in good condition, the packaging was perfect, and there are no signs of any ailments. I recommend this seller. - Nov. 18, 2021
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t***6
for False Water Cobras More Colubrid
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t***6
for False Water Cobras More Colubrid
Beautiful snake. Communication/shipping 👍👍👍 Great purchase. - Nov. 08, 2021
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z***d
for Russian (Elaphe Schrencki) Other Rat Snake
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z***d
for Russian (Elaphe Schrencki) Other Rat Snake
Came in perfectly healthy and in good condition, absolutely love this gal. - Nov. 07, 2021
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p***s
for Abronia Graminea More Lizard
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p***s
for Abronia Graminea More Lizard
Top notch, professional, and courteous. - Dec. 15, 2021
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j***k
for Black Tail Cribo Cribo & Indigo Snakes
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j***k
for Black Tail Cribo Cribo & Indigo Snakes
Was a great easy transaction - Oct. 28, 2021
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j***7
for Christmas Mountain Gopher Snake
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j***7
for Christmas Mountain Gopher Snake
I bought a Lythrochila in Nov, passed due to mites. Vet assured I purchased as is. Didn't notice til well after 7 days per policy due to acclimation. Similar review a week before my purchase was never disclosed to me indicating seller was aware. - Jan. 27, 2022
paulscoolscales replied:
Customer received animal Nov 17th. Issues reported Dec 28th. Customer stated "I have zero proof". I assumed customer understood policy. Customer leaves feedback Jan 27. Contacted customer and it is being worked out after all. - Jan. 27, 2022
Mites are not immediately apparent. Text proof of seller admitting to picking them up on occasion, but not knowing how to prevent or treat. Dismissive demeaning attitude not appreciated. Feel free to message [email protected] for questions. - Mar. 08, 2022
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d***n
for Abronia Lythrochila More Lizard
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d***n
for Abronia Lythrochila More Lizard
Paul already had great references from Mike's Monitors. Great guy !!!! Can't wait to do more biz with him. - Nov. 05, 2021
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h***9
for CB Texas Indigo Cribo & Indigo Snakes
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h***9
for CB Texas Indigo Cribo & Indigo Snakes
Purchased a pair of Dumeris’s Boas That arrive today. The animals are in excellent condition and appear to be healthy and lively. It was a pleasure doing business and I am very pleased with the transaction. - Oct. 14, 2021
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g***0
for Dumeril’s Boa Dumeril's Boa
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g***0
for Dumeril’s Boa Dumeril's Boa
always a pleasure to do be a customer!!! always great response and super nice. Thank you for everything! :) - Oct. 13, 2021
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t***n
for Red-tailed Green (Gonyosoma Oxycephalum) Red-Tailed Green Rat Snake
The snake arrived well packed and in good health. Good communication and service. The only issue I had was not the seller's fault. Since this animal was not bred by the seller, he did not have the exact hatchdate or parents' pics. I did not know this - Oct. 16, 2021
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l***k
for Russian Rat Snake (Elaphe Schrenckii) Other Rat Snake
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l***k
for Russian Rat Snake (Elaphe Schrenckii) Other Rat Snake
Absolutely everything that I could have hoped for…clean,..acutely described..reasonable prices..payment option ….excellent customer service..and communication..great professional shipping ⭐️⭐️⭐️⭐️⭐️…thanks Paul 👍🐍 - Nov. 03, 2021
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h***s
for Dumeril’s Boa Dumeril's Boa
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h***s
for Dumeril’s Boa Dumeril's Boa
Amazing snake can’t ask for more. Paul was very helpful and just a nice guy. - Oct. 08, 2021
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j***s
for False Water Cobras More Colubrid
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j***s
for False Water Cobras More Colubrid
Beautiful specimen, exactly as advertised, good communication, and quick shipping. - Oct. 01, 2021
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p***r
for Black Tail Cribo Cribo & Indigo Snakes
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p***r
for Black Tail Cribo Cribo & Indigo Snakes
She arrived safe and sound, very active and is eating great. - Oct. 05, 2021
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l***t
for Checkered Garter Garter Snake
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l***t
for Checkered Garter Garter Snake
Great at responding and insightful. Will do business again! Thanks for being really cool and working out a shipping day together!!! - Oct. 07, 2021
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t***n
for False Water Cobras More Colubrid
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t***n
for False Water Cobras More Colubrid
Great seller! Was more than patient with me and communication was always more than great! Would buy again from him in a heartbeat and would recommend to anyone! Beautiful snake beautifully packaged and seems to be in good health. Couldnt be happier! - Dec. 03, 2021
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g***8
for False Water Cobras More Colubrid
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g***8
for False Water Cobras More Colubrid
I had an overall great experience with the seller. He was quick to respond and the animal arrived in great condition. I will defiantly buy from him again. - Sep. 22, 2021
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m***4
for Pink Tongue Skink Pink-Tongued Skink
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m***4
for Pink Tongue Skink Pink-Tongued Skink
Really great seller. Received a flawless snake. Communication and ship time were perfect. - Sep. 17, 2021
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k***m
for Oregon Red-Spotted Garter Snake Babies!
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k***m
for Oregon Red-Spotted Garter Snake Babies!
Mata Mata turtle was as described even slightly bigger than I expected which is awesome, fast shipping, perfect packaging, and seller communication was great. I would recommend purchasing from them. - Aug. 28, 2021
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j***i
for HUGE Mata Mata 14” More Turtle
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j***i
for HUGE Mata Mata 14” More Turtle
The seller had good, quick communication and the item arrived in good condition. - Aug. 26, 2021
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s***d
for RARE! Bromeliad Boa (Dwarf Boas) More Boa
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s***d
for RARE! Bromeliad Boa (Dwarf Boas) More Boa
No issues - Sep. 16, 2021
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k***k
for Yellow Tail Cribo Cribo & Indigo Snakes
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k***k
for Yellow Tail Cribo Cribo & Indigo Snakes
purchased 4 Abronia L. from Paul’s Cool Scales (imported most likely) 3/4 died all within a very short time of eachother. riddled with mites, one had an abscess in her mouth. sent 2 in one container, tail got bit off. Please don’t buy from this guy. - Nov. 05, 2021
paulscoolscales replied:
The customer never notified me of the issue (to confirm it was true) nor tried to work it out. I received this review after him having the animals for over 2 months. He told me the animals arrived healthy and he thanked me. - Nov. 05, 2021
The animals were dead 2 weeks after I ordered from you. I have multiple vet visits, pictures and videos to confirm it all. I am still battling the mites you sent me. God have mercy on your soul. - Nov. 10, 2021
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r***w
for 1.1 Abronia Lythrochila Calico More Lizard
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r***w
for 1.1 Abronia Lythrochila Calico More Lizard
Wonderful communication, animals as described! - Aug. 10, 2021
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t***e
for Arctic Conda Western Hognose
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t***e
for Arctic Conda Western Hognose
Transaction went smoothly. Snake arrived the next day in good condition. Would purchase from again. - Aug. 12, 2021
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b***y
for Oregon Red-Spotted Garter Snake Babies!
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b***y
for Oregon Red-Spotted Garter Snake Babies!
Awesome looking snake. Very happy with purchase. - Aug. 12, 2021
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t***e
for False Water Cobra More Colubrid
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t***e
for False Water Cobra More Colubrid
Paul is great to deal with. Super fast communication, quality animals, and great prices. My purchase was super easy and super fast. Would not hesitate to do business again. - Aug. 09, 2021
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s***1
for Merauke Scrub Python
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s***1
for Merauke Scrub Python
Responded in a timely manner and I received a healthy animal - Jul. 30, 2021
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w***s
for Red Eyed Crocodile Skinks Pair More Skink
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w***s
for Red Eyed Crocodile Skinks Pair More Skink
What an amazing guy Paul is … buy with complete confidence. Amazing communication, information, very responsive and beautiful animals. Would be amazing if everyone would emulate this guy!!! - Jul. 23, 2021
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g***s
for Cow Reticulated Python
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g***s
for Cow Reticulated Python
I would definitely buy from him in the future. Both animals were in good health, packaged well, and communication was top notch. Very happy with my purchase! - Jul. 23, 2021
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d***k
for False Water Cobra Pair More Colubrid
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d***k
for False Water Cobra Pair More Colubrid
Arrived the next day in perfect health. Thanks! - Jul. 22, 2021
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l***h
for Egyptian Uromastyx More Lizard
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l***h
for Egyptian Uromastyx More Lizard
Great to work with said tame little wild out of the box but ater settling in could not be happier - Jul. 21, 2021
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a***2
for Nerd Cuvier’s Dwarf Caiman Cuvier's Dwarf Caiman
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a***2
for Nerd Cuvier’s Dwarf Caiman Cuvier's Dwarf Caiman
Overall a great experience. Quick with responses. The animal was exactly as described except that the animal was male not female. Paul was apologetic and was more than willing to make it right and refunded part of the cost of the animal - Jul. 21, 2021
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p***e
for Mexican Black King Snake Mexican Black Kingsnake
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p***e
for Mexican Black King Snake Mexican Black Kingsnake
Gila monster is just as pictures! paul is a wonder seller! - Aug. 25, 2021
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a***5
for Gila Monster
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a***5
for Gila Monster
Beautiful animal and overall positive transaction. - Jul. 30, 2021
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b***b
for BEAUTIFUL Scoria Poss Marron Boa Constrictor
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b***b
for BEAUTIFUL Scoria Poss Marron Boa Constrictor
Easy transaction, beautiful little snake.
Would by from again. - Jun. 29, 2021
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g***t
for Oregon Red-Spotted Garter Snake Babies!
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g***t
for Oregon Red-Spotted Garter Snake Babies!
Had a great experience buying off them, responsive to my questions and Lacerta came healthy and attentive. - Jun. 16, 2021
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s***5
for Jeweled Lacertas
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s***5
for Jeweled Lacertas
The shipment was delivered to the FedEx Hub that I requested early in the morning. My dumerils boa is fairly healthy from what I can see so far and I am satisfied with this experience. - Jun. 06, 2021
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b***4
for Dumerils Boa More Boa
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b***4
for Dumerils Boa More Boa
This was my first animal bought on this site. Within one day of shipping, the turtle came in healthy and active. Paul demonstrated impeccable communication in regards to questions and concerns on the animal. Overall, I am a happy customer. - Jun. 02, 2021
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l***s
for Albino (Pink) Caramel Red Eared Slider Slider Turtle
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l***s
for Albino (Pink) Caramel Red Eared Slider Slider Turtle
Overall great! The only notable discrepancy is that the sexes ended up being opposite than what was posited by the seller (Paul posited a male lyre snake and female night snake, but the lyre snake is actually female and the night snake, male) - May. 26, 2021
paulscoolscales replied:
Thanks! I actually didn't post sexes but told you over text my best guess upon inquiry and probably had them mixed up sorry! But glad you like them! - May. 26, 2021
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c***e
for Mexican Night Snake (Rare) More Colubrid
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c***e
for Mexican Night Snake (Rare) More Colubrid
Awesome snake! Will def purchase again! Recomended!! A+++ - Jun. 23, 2021
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t***e
for Hypo Trumbower Bull Snake Bullsnake
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t***e
for Hypo Trumbower Bull Snake Bullsnake
They were great. Provided a picture of the exact skink i was getting and he arrived to me alive and energized. - May. 15, 2021
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c***0
for Red Eyed Crocodile Skinks More Skink
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c***0
for Red Eyed Crocodile Skinks More Skink
We worked out a trade I shipped first then I received his animal everything was as described shipping went off without a problem the animal was well packed and arrived healthy and safley I would easily do business again and recommend without a prob - May. 20, 2021
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b***1
for Yucatán Spiny-tailed Iguana (Ctenosaura Defensor) Other Iguana
Fast friendly customer service - May. 12, 2021
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t***2
for Hypo Stillwater Bull Snake Bullsnake
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t***2
for Hypo Stillwater Bull Snake Bullsnake
great hypo stillwaters, perfect lil snakes weve been looking for- fed the first day. great purchase all around. - May. 11, 2021
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h***r
for Hypo Stillwater Bull Snake Bullsnake
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h***r
for Hypo Stillwater Bull Snake Bullsnake
This was my first time purchasing through morph market. Everything went well, Paul was very responsive and answered all the questions I had. He walked me through everything and it was a good experience. Shipping was fast and the reptile was healthy! - May. 11, 2021
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j***s
for Hypo Stillwater Bull Snake Bullsnake
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j***s
for Hypo Stillwater Bull Snake Bullsnake
A+ seller. Snake I received had a small lump/kink in the back. Paul offered 3 different options for a refund and went above and beyond to make things right. I hope to do business with you again Paul! - May. 07, 2021
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e***9
for King Rat Snake Other Rat Snake
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e***9
for King Rat Snake Other Rat Snake
Everything went as a transaction should. Good communication, item as described, quick shipping. I would recommend Paul's and wouldn't hesitate to buy from him again. - May. 09, 2021
paulscoolscales replied:
Thank you! It was a pleasure! - May. 09, 2021
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m***7
for Adult Female Albino Nelson’s Milk Nelson's Milk Snake
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m***7
for Adult Female Albino Nelson’s Milk Nelson's Milk Snake
He described the animal very well (white lipped python) came here alive warm and nothing wrong with the animal he will communicate with you very well over all very good experience with him would definitely buy from him again . - Apr. 29, 2021
paulscoolscales replied:
Thank you! - Apr. 29, 2021
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k***1
for White-lipped Python! White-Lipped Python
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k***1
for White-lipped Python! White-Lipped Python
I agreed to a trade for the 2016 hypo trumbower female bull snake. I shipped the seller 8 snakes in total. I received a snake that looks nothing like the snake that was advertised. The seller has stopped communicating now after I texted them photos. - Apr. 29, 2021
paulscoolscales replied:
Buyer only gave me a few hours to respond before leaving feedback. I have since communicated with the buyer and he says he’s happy with the trade. - Apr. 29, 2021
To be clear: I am NOT happy the snake that arrived looked nothing like what was advertised. I am happy it is still an adult female with good disposition. I have ACCEPTED there is no snake to match my expectations of what was advertised originally. - May. 03, 2021
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v***5
for Hypo Trumbower Bullsnake
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v***5
for Hypo Trumbower Bullsnake