Store: Reptile Factory

  • Overall Ratings Score: 4.9 (23)
  • Percent Positive: 96% from all time
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 0 1 22
Neutral (3 Star) 0 0 1
Negative (1 Star) 0 0 0

Detailed Ratings

Average Count
Item as described 23
Seller communication 23
Shipping time 23
Shipping packaging 23
Below is feedback left by buyers about this user.
Awesome snake and great experience! Thanks again! - Jun. 15, 2023
Rating by m***s for Pygmy Line Kalaotoa Super Dwarf Reticulated Python
Communication was fast and they reached out fir follow up and updates quickly. Animal was packaged well and shipping was fast. Chunky tame little beauty. Still waiting for it to settle in and see true colors. - Mar. 19, 2023
reptilefactory replied: Thank you for taking the time to write such a wonderful review of our service. We are thrilled to hear that you had a positive experience with us from start to finish, and that you are satisfied with the animal you received. - Mar. 19, 2023
Rating by j***d for Rhino Iguana Other Iguana
Horrible communication. We were told multiple times we would get pictures/videos/call/text, but didn’t. We kept having to call and pester to get info. Was told it was two boys but, incorrect. No info was sent with snake.They she hadn’t ate in 2 wks - May. 24, 2022
Rating by t***2 for Children's Python
Rating by t***2 for Children's Python
Excellent communication, great customer service, fast shipping, and the snake was exactly as described. Thanks! - Apr. 07, 2022
Rating by b***p for Snow Paradox Kenyan Sand Boa
Excellent Seller! Super helpful and beautiful snake!! - Nov. 05, 2021
Rating by p***5 for Blood Python
Rating by p***5 for Blood Python
I did a local pickup and he was ready to go in a nice large container and feeding great on f/t pinkies. He’s been a great eater so far and doing fantastic! Would purchase from again. - Jan. 07, 2022
Rating by k***d for Gray Banded Kingsnake Gray-Banded Kingsnake
Great communication, fast shipping and follow up! Would definitely recommend to my friends. Thank you!!! - Oct. 20, 2021
Rating by s***1 for Gray Banded Kingsnake Gray-Banded Kingsnake
Everything went perfect!!! I was impressed with their communication, the care for the animal safety was their top priority. I'll definitely be doing more business with the "Reptile Factory" 🥰 - Oct. 23, 2021
Rating by s***s for Crocodile Monitor
Rating by s***s for Crocodile Monitor
All things went smoothly, the animal made it okay - Sep. 29, 2021
Rating by j***a for Graceful Madagascar Dragon Gecko More Gecko
Thank you to Reptile Factory! I purchased a female tricolor hognose snake from I believe the Riverside location of this pet store chain, communication was great responded to my questions and shipped appropriately. Animal arrived live and healthy! - Sep. 02, 2021
Rating by n***s for Tricolor Hognose Tri-Color Hognose
Gecko arrived in healthy condition on an agreed upon shipping date. The gecko matched the picture and description. Friendly service. - Aug. 25, 2021
Rating by j***2 for Gargoyle Gecko
Rating by j***2 for Gargoyle Gecko
Seller was very informative and answered all my questions. Transaction was smooth. Highly recommend - Sep. 09, 2021
Rating by h***1 for Jungle Carpet Python
Rating by h***1 for Jungle Carpet Python
Excellent seller. Wonderful communication. Snake arrived healthy and active. Highly recommend. - Aug. 05, 2021
Rating by b***3 for Snow Western Hognose
Rating by b***3 for Snow Western Hognose
My experience with Reptile Factory was nothing short of amazing - quick, thorough responses, great packing, and the snake is perfect! FedEx was delayed and they went above and beyond to get a status update. Top notch seller! - Jun. 25, 2021
Rating by w***p for Snow Honduran Honduran Milk Snake
Very happy with my purchase! She ate right away and has been very handleable. My only gripe is that the breeder did not use a cool pack, but the temperatures were not super extreme and I had asked for hub pickup anyways. Would still recommend! - Jun. 28, 2021
Rating by t***s for Leucistic Colombian Rainbow Boa
Would do business with again - May. 16, 2021
Rating by m***7 for Pine Island Chahoua Gecko
Answered all my questions easy to work with and they followed up to make sure I received my animal safety I really appreciate that thanks again - Apr. 20, 2021
Rating by a***5 for Scales Het Albino Ratsnake Other Rat Snake
The red ackie looks well fed and curious about everything in his home. The communication with this seller was wonderful and I can trust them 100%! I am so happy with my healthy red ackie. Thank you very much! - Apr. 14, 2021
Rating by s***e for Bright Red Ackie Monitor Other Monitor
Great - Apr. 08, 2021
Rating by c***1 for Australian Water Dragon Pair
The folks from Reptile Factory have been absolutely wonderful. I went through with the transaction and subsequently went through a fire in my home which drastically changed my circumstances. I messaged them and they accommodated immediately. A+++ - Apr. 09, 2021
Rating by s***h for Quince Monitor Other Monitor
Fast response, great details, animal is safe and in great shape! Thank you! - Mar. 30, 2021
Rating by h***s for Tri-Stripe Ball Python
It was an overall great experience, I would buy from again and recommend them as well. Got my first frilled dragon and everything is A1. - Mar. 20, 2021
Rating by f***k for Indonesian Frilled Dragon More Lizard
great experience would do it again. - Mar. 14, 2021
Rating by j***h for Ghost Honduran Milk Snake