Store: SATOO

  • Overall Ratings Score: 4.8 (134)
  • Percent Positive: 93% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 14 46 125
Neutral (3 Star) 0 1 4
Negative (1 Star) 0 1 5

Detailed Ratings

Average Count
Item as described 134
Seller communication 134
Shipping time 134
Shipping packaging 134
Below is feedback left by buyers about this user.
It was shipped exactly when it was supposed to and got it in less than 24 hours. Ball python looked even better than the picture. Seller was very communicative and would definitely buy again - May. 18, 2023
Rating by h***s for Leopard Pied Ball Python
Great experience, would not hesitate to do business with them again - May. 03, 2023
Rating by g***n for WEEKEND SALE! Juvenile Anaconda Emerald Tree Boa Northern Emerald Tree Boa
I ordered a Surinam boa baby and received it very quick. I was able to track it all the way home. Once he got here he was very friendly and I was able to handle him right away. I would definitely recommend. - May. 04, 2023
Rating by o***1 for Baby Suriname Boas True Red-Tailed Boa Constrictor
Smooth transaction, animal is healthy and exactly as described. Strong feeder. - Apr. 26, 2023
Rating by m***n for Adult Sorong Green Tree Python (Imperfect)
A great experience buying an animal online. Response time was really fast. Customer service was top notch. Will be a return customer. - Apr. 12, 2023
Rating by j***6 for Black Pastel Banana Ball Python
Healthy and beautiful snake arrived, promptly shipped with good email communication. Exotic pets are always a "gamble", but this etb was very well cared for, no mites, bites, scars, infections, etc... thanks Mike! - Apr. 16, 2023
Rating by m***o for 'High-White' Emerald Tree Boa Northern Emerald Tree Boa
Received my yellow water boa very fast & she is healthy. - Mar. 10, 2023
Rating by 1***p for Yearling Yellow Anaconda
Fair - Mar. 08, 2023
Rating by c***t for 'Anaconda Phase' Emerald Tree Boa Northern Emerald Tree Boa
Answered my questions fast and were great to deal with. - Feb. 24, 2023
Rating by p***8 for Black Throat Monitors SALE! Black-Throated Monitor
great quick as advertised. happy little pencil snake - Feb. 21, 2023
Rating by k***l for Banana California Kingsnake
Seller was excellent. There was a 2 day delay with fedex, but seller remained in communication. I believe their excellent packaging kept him safe. Large enough heat pack and full foam. - Feb. 03, 2023
Rating by n***n for Baby Papuan Carpet Pythons Other Carpet Python
I got a sunset northern and they are perfect! Thank you again - Jan. 18, 2023
Rating by l***s for Classic' Northern Blue Tongue Skink Northern Blue-Tongued Skink
Spoke to Mike at satoo reptiles paid for the animal gave him my home shipping address without asking he still shipped it to FedEx hub I explained I have no way to pick it up it became a nightmare Mike told me I'm sorry take care no customer considera - Dec. 24, 2022
Rating by c***t for Emerald Tree Boa Northern Emerald Tree Boa
I was scared as all get out to buy a chondro. But I liked this one and of course.... the seller cracked me up with our discussion. He caught me slipping like a newbie would.... But in the end I am SUPER happy😄☺️😊 - Dec. 21, 2022
Rating by r***e for Sub-Adult Green Tree Python
Seller responds very quickly, the snakes are absolutely gorgeous and very healthy. Packaging was sufficient. - Dec. 22, 2022
Rating by r***b for Oregon Red-Spotted Garter Snakes
I'm so happy I love my baby snapper. He's healthy, active & started eating same day. Everything was easy & fast shipping. - Dec. 11, 2022
Rating by n***y for Baby Alligator Snapping Turtles
Perfect for a wild caught scrub very nice - Dec. 03, 2022
Rating by s***9 for Juvenile Scrub Python
Awsome skink fast shipping too thank you very pleased - Dec. 05, 2022
Rating by i***6 for Blue Tongue Skink Indonesian Blue-Tongued Skink
Great seller, 2- beautiful snakes - Dec. 07, 2022
Rating by p***d for Baby Amazon Tree Boas
Seller did not reply to email question but did send item and it was as described. - Nov. 20, 2022
Rating by b***3 for Baby Blue Beauty Ratsnakes Beauty Rat Snake
-Very responsive -Answered all my questions regarding animal condition and feeding regiments -Shipped in a very timely manner -Federal shipping standards were spot on -Heat packs were used Overall very satisfied with their customer service. - Nov. 01, 2022
Rating by b***s for California Red-Sided Garter Snakes
Animals:A Staff:F Ad says mice, staff said garters do not eat mice so they are fed fish and worms. What type of fish..whatever they have at Asian market. If I had not driven 2+ hours and paid for them, I would have walked out. Cannot recommend - Oct. 01, 2022
Rating by t***s for Checkered Garter Snakes Het Albino
Snake arrived beautiful and healthy! It didn’t include the prey size he was on or the snakes weight but other than that it was a very positive experience! - Sep. 02, 2022
Rating by a***1 for Mexican Burrowing Python More Python
I had a very good buying experience with Mike. His communication was great, he answered my questions, and the animals look great. - Aug. 12, 2022
Rating by s***s for Cave-Dwelling Ratsnakes Other Rat Snake
Thank you for a great experience! I highly recommend. - Jul. 30, 2022
Rating by j***s for Smooth-Front Caiman Smooth-Fronted Caiman
This is my best eater of frozen thawed rats. Just got her and she has eaten 3 times already. She will be a beast come breading time. Thank you - Aug. 03, 2022
Rating by h***s for Mojave Ball Python
Rating by h***s for Mojave Ball Python
Great snake and great communication, will definitely be back for more!!!! Oh yeah, shipping was great also. - Aug. 02, 2022
Rating by s***s for Mangrove Snake (Melanota) More Colubrid
He seems all right but he has an injury on his nose looks like nose rub - Jul. 12, 2022
Rating by e***6 for Red Factor Snow Corn Snake
I bought 3 super dwarf retics from Mike. Theses snakes were starved for the first year of there life only weighed 100g's. I've had them for 6 weeks and they already weigh 300g's. They also had nose rub scabs. I would avoid Satoo at all costs. - Jul. 06, 2022
Rating by c***5 for 50% Kalatoa Reticulated Pythons
I love my new snake. I can’t wait until she settles in and is out and about. Thank you. - May. 24, 2022
Rating by n***s for High-White Aberrant California Kingsnake
Great service! The snake arrived Heatley and in good shape. Snakes was the exact one from photo recieved. Seller was fast with communication and answered all questions. Great transaction and better than expected. - Apr. 19, 2022
Rating by c***8 for Gray-Banded Kingsnake
Snake arrived on time but was dead on arrival and infested with mites. The snake was in extremely bad condition and the box they were shipping with was not up to standards. Emailed the company on their website and never got a response. - Mar. 25, 2022
satooreptiles replied: Unfortunately, the snake was DOA for this customer. Packaging was 100% up to standards, and that snake was in very good condition when it left the shop. Communication was prompt on our end, and a refund with issued immediately. - Mar. 25, 2022
Rating by d***0 for Adult 'Silver-Phase' Red-Tailed Green Red-Tailed Green Rat Snake
Pretty quick to respond if you mean business, which is fair. I'm sure they get tons of questions a day. My champ arrived in great health from Ohio to DC, answered my questions promptly and made sure the conditions were optimal before delivery. - Mar. 03, 2022
Rating by r***r for Yellow Green Tree Python
Shut out to SATOO for nice big tame ccb black throat monitor, so far so good!I got the exact animal I paid for and wanted, It came nicely packed and on time and ate on the first day! Me and my kids is having a blast interacting with our new edition. - Jan. 14, 2022
Rating by n***u for Juvenile Black-Throat Monitor Black-Throated Monitor
Getting communication rolling was a slow start but after that they were really awesome to work with. Lacertas are gorgeous a little shy but acclimating well. - Jan. 04, 2022
Rating by c***n for Juvenile Melanistic Lacerta More Lizard
Everything was great, fast shipping. Snake was just as discribed. Interest in eating ht away, and seems very healthy so far. Only suggestion I would make, is to be clear on when the animal will be shipped to be sure that works out for the recipient. - Nov. 12, 2021
Rating by g***t for Juvenile 'High-Red' Oregon Red-Spotted Garter Snakes
Very responsive seller, answered any questions I had. Very customer friendly store policy as well which shouldn't be ignored. All in all a very good experience. - Oct. 05, 2021
Rating by c***0 for Northern White-Lipped Pythons
Overall and great interaction with satoo my animal a arrived safe, quickly and in good health. They were also quick to respond to any questions, I look forward to future purchases and would recommend satoo to anyone - Sep. 16, 2021
Rating by t***n for Baby Malaysian Mangrove Snake More Colubrid
was surprised that a somewhat big company answered all my questions fully and took the time to send me recent pictures. animal looked great after the delivery and was very lively. packaging was absolutely top tier - Sep. 09, 2021
Rating by i***0 for Blue Beauty Ratsnake Beauty Rat Snake
Great experience all around! Took a while to get the animal due to a heat wave then the hurricane, however they kept in touch throughout. Very professional sellers! - Sep. 10, 2021
Rating by b***0 for GFP Leucistic Axolotl
He arrived and looked even more beautiful than in the pictures. Very fast shipping and amazing communication would purchase again. - Aug. 24, 2021
Rating by s***n for Juvenile HIGH-RED Coastal Garter Snakes
Wonderful and communicative folk to work with. Beautiful, alert and active baby that was shipped appropriately and fast. Recommend this seller. - Jul. 31, 2021
Rating by t***m for Maroon Amazon Tree Boa
I had a very easy time communicating with them. They were very kind and I will definitely will be purchasing another snake from them! Respectful, dedicated and much more is all I can say about them! - Jul. 22, 2021
Rating by a***n for Juvenile Taiwan Beauty Ratsnake Beauty Rat Snake
Just received a female B. Cyanea and she arrived well packed, active and alert. Seems healthy and already exploring her enclosure. - Jul. 21, 2021
Rating by t***n for Juvenile Green-Eyed Cat Snakes (Boiga Cyanea) More Colubrid
Great seller! Amazing communication and snake was exactly as described. - Jun. 30, 2021
Rating by i***s for Black Pastel Het Pied Ball Python
They were very nice and fast shipping the animal was alive and healthy 10/10 - Jun. 28, 2021
Rating by h***y for Asian Water Monitors
Rating by h***y for Asian Water Monitors
The animal arrived less than 24 hrs, was healthy beautiful & exactly as described! I had difficulty communicating with them during process. It took multiple attempts to get a response. That needs improvement but over all I was pleased & I would comme - Jun. 07, 2021
Rating by j***w for Baby Gray-Banded Kingsnake
Response was great, staff is extremely friendly and considerate. Great tokay, watching him pounce on a cricket right now. Buy here you won't regret it! Negative eviews by keepers that killed their animals days later and blame SATOO. - Jun. 04, 2021
Rating by g***8 for Baby Powder Blue Tokay Gecko
The packaging was done well and they called me twice about refunding flies I also ordered - May. 11, 2021
Rating by n***e for Black Widow Other Spider
The heck was beautiful and easy to buy. Communication was decent but definitely could’ve been better. And the shipping problem wasn’t the shops fault but fedex theirselves held the gecko for an extra night. - Apr. 24, 2021
Rating by w***e for Orange Striped Gargoyle Gecko (3)