Store: Firehouse Exotics

  • Overall Ratings Score: 4.2 (10)
  • Percent Positive: 80% from all time
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 0 0 8
Neutral (3 Star) 0 0 0
Negative (1 Star) 0 0 2

Detailed Ratings

Average Count
Item as described 10
Seller communication 10
Shipping time 10
Shipping packaging 10
Below is Negative (1 Star) feedback left by buyers about this user.
(Reset Filters)
Seller admitted to sending the wrong snake, which weighs less than advertised. Snake arrived with mites. Seller said snakes can catch mites in transit. Snake has not eaten for me in weeks. I have all emails exchanged documenting this experience. - Jun. 26, 2020
firehouse_exotics replied: Buyer disputed payment through PayPal...lost dispute as to a snake not eating as claimed is no fault of seller. Snake shipped was snake pictured. Zero possibility of wrong snake. The claim wrong snake sent was false. Snake ate a few days before sent - Jun. 26, 2020
Rating by k***s for Pastel Lesser Het Clown Ball Python
Was not pleased. Snake was recieved with a severe scab on her tail. (Scale rot) When confronted the seller she claimed snake never had it prior to shipping. And bag was cause of it. - Apr. 08, 2020
Rating by z***n for Hypo Pastel Lesser Ball Python