Store: Great Basin Serpentarium, LLC

  • Overall Ratings Score: 4.9 (99)
  • Percent Positive: 98% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 8 23 97
Neutral (3 Star) 0 0 0
Negative (1 Star) 0 0 2

Detailed Ratings

Average Count
Item as described 99
Seller communication 99
Shipping time 99
Shipping packaging 99
Below is feedback left by buyers about this user.
so glad i purchased from this seller, made my first transaction on this website a breeze seller was very communicative and willing to solve any problems. the sling was packed extremely well and arrived safely, will definitely be buying from again :) - Apr. 20, 2022
Rating by r***4 for Pink Zebra Beauty Tarantula - Eupalaestrus Campestratus
The communication was great, and the shipping was fast. Overall, a great buyer experience. The animal is still hiding in its bag, but from the limited view I got of its face, it looked responsive and healthy. I definitely recommend this company. - Mar. 22, 2022
Rating by h***5 for Northern Blue Tongue Skink Northern Blue-Tongued Skink
This being my first reptile, dealing with GBS was great. They answered any questions I had, before and after purchase. My Kingsnake arrived with no issues and in excellent condition. The packaging was great as well with no issues. - Mar. 28, 2022
Rating by m***s for Aberrant Cal King California Kingsnake
Both spiders I ordered came in alive and healthy, and at the size they were listed as. They were packed securely. The company representative who I talked with via email was courteous and asked easy direct questions. Had no communication errors :) - Mar. 04, 2022
Rating by d***b for Captive Bred Cyriocosmus Elegans - Trinadad Dwarf Tarantulas
This seller was Great all around. Thanks again Great Basin S. Robert - Mar. 02, 2022
Rating by b***h for Banded Cal King California Kingsnake
Good communicate, this seller is in constant contact to find a shipping date that is safe for the animal which should be your number one concern. Which I greatly appreciate. Thanks, for the gecko I greatly appreciate it! - Apr. 07, 2022
Rating by t***h for Chinese Cave Gecko - G. Hainanensis More Gecko
Wonderful transaction and animal! Communication was great, had to wait out the cold weather and once it warmed up she was shipped out. Got her yesterday, packed well and she's doing great! - Mar. 18, 2022
Rating by a***6 for Snow Kenyan Sand Boa
Rating by a***6 for Snow Kenyan Sand Boa
Communication was prompt and professional, the tarantula arrived quickly and in great condition (packaging was excellent!). Will definitely recommend to other, and buy from them again. :) - Feb. 03, 2022
Rating by c***k for Captive Bred Aphonopelma Burica - Costa Rican Blue Fang - 1-1.25" Tarantula
Seller was very professional and communicated frequently and clearly. Seller worked with me to monitor weather and identify ideal shipment time. Well packaged, animal arrived safe and sound. Will definitely do business with this seller again. - Jan. 29, 2022
Rating by t***1 for Pink Zebra Beauty Tarantula - Eupalaestrus Campestratus
Seller was very quick to respond and quick to send out. Packing was great and my skink came un-stressed and very healthy! Exploring and eating and very sweet! Highly recommend buying from them - Dec. 17, 2021
Rating by j***r for Northern Blue Tongue Skink Northern Blue-Tongued Skink
Fast communication and shipping. Wonderful animal. Thank you! - Nov. 22, 2021
Rating by a***y for Albino Het. Snow Kenyan Sand Boa
It bit me when I took him out of his bag but other than that great service 👍 - Nov. 05, 2021
Rating by b***9 for Northern Blue Tongue Skink Northern Blue-Tongued Skink
She is absolutely amazing!! A++++ - Nov. 08, 2021
Rating by s***z for Aberrant Cal King California Kingsnake
Can't give any negative feedback. Great communication, very courteous and shipped it as soon as he could. I would 100% order from him again, unless the snake has any unforeseen disease or mites or something (which there is no sign of whatsoever.) - Oct. 29, 2021
Rating by h***6 for Bredl's Python (Poss. Het. Stripe) Centralian Carpet Python
I got a Gooty and a O.B.T not what's listed above both in perfect healthy and they grumpy little pricks so they are just what they supposed to be .... I will be using this vendor again - Sep. 18, 2021
Rating by c***l for Captive Bred Tliltocatl Sabulosus - Guatemalan Redrump - 0.75-1" Spiderlings Tarantula
Very helpful and easy to deal with. I recived a bredli python from them in great shape and the color was better than the pictures! 10 out of 10 we will be ordering from them again! Thank you for all your help in this process and knowledge. - Sep. 10, 2021
Rating by a***y for Poss. Het Striped Bredl's Python Centralian Carpet Python
Great purchase! Quick communication, answered all of my questions, shipping and packaging were both excellent. I messaged the seller upon delivery with a small concern and had a very quick reply. My daughter adores her new snake! - Sep. 27, 2021
Rating by k***6 for Aberrant Stripe California Kingsnake
Smooth transaction Would gladly purchase from again - Sep. 09, 2021
Rating by h***s for Albino Aberrant California Kingsnake
Animal arrived alert and appears healthy. Seller was communicative throughout process and happy to hold onto animal until temps reached reasonable level. Packed well with cryopack. FedEx delayed an extra day but was no problem due to stellar packing. - Sep. 11, 2021
Rating by s***s for Rough-Scaled Sand Boa
Everything went well, we got her home, she has acclimated and she is definitely showing a sassy yet chill personality. - Aug. 22, 2021
Rating by o***x for Great Basin Gopher Snake
Everything went perfectly and as we all know pictures do no justice they are absolutely stunning in person - Jul. 19, 2021
Rating by m***e for Poss. Het. Stripe Bredl's Python Centralian Carpet Python
Smooth transaction, received exact snake ordered. - Jul. 17, 2021
Rating by c***9 for Rough-scaled Sand Boa Rough-Scaled Sand Boa
I received my snake this morning and I am completely happy with the entire buying experience. They emailed me back very quickly and walked me through all the steps. Not to mention the picture of the snake doesn't do him justice. He is BEAUTIFUL!!! - Jun. 24, 2021
Rating by s***e for Striped Poss. Het. Snow Sand Boa Kenyan Sand Boa
the seller was helpful from the purchase of the animal to the arrival. his main goal was to have the animal arrive safely and he fulfilled that. i would 100% recommend this shop to anybody looking for a Kenyan Sand Boa. - Jun. 23, 2021
Rating by b***0 for Striped Poss. Het. Snow Sand Boa Kenyan Sand Boa
Replied promptly and offered to help with any care questions (first-time BTS keeper here). BTS arrived via FedEx overnight securely packaged in a tupperware and lots of extra packaging for cushioning. It seems very healthy so far. - Jun. 20, 2021
Rating by g***o for Northern Blue Tongue Skink Northern Blue-Tongued Skink
Great communication and received two healthy snakes. - Jun. 10, 2021
Rating by f***y for Striped Bredl's Python Centralian Carpet Python
Would buy from again. - Jun. 04, 2021
Rating by y***s for Bawangling Cave Gecko More Gecko
excellent animals, quality service and fast shipping, will definitely recommend and make confident purchasing in the future. - May. 27, 2021
Rating by j***e for Poss. Het. Stripe Bredl's Python Centralian Carpet Python
Great seller in all aspects. I love my snake and will definitely be ordering from the seller again :) - May. 20, 2021
Rating by s***0 for Striped Sand Boa Pos. Het. Snow Kenyan Sand Boa
All interactions with the shop were absolutely wonderful, friendly and super helpful. They answered all my questions in a timely manner. I love my new baby, she’s absolutely gorgeous and healthy and active, I can’t wait to get to know her better - Apr. 24, 2021
Rating by k***r for Aberrant California Kingsnake
Both sand boas arrived looking alert and well taken care of female ate second day in my care male might take a bit longer but overall i am very happy with my purchase. - Apr. 24, 2021
Rating by b***a for Snow Kenyan Sand Boa
Rating by b***a for Snow Kenyan Sand Boa
All arrived well packaged and warm which was awesome as it was pretty cold where I am. Great communication, and all t's arrived healthy and well. - Apr. 28, 2021
Rating by b***r for Gooty Sapphire Ornamentals - Poecilotheria Metallica 1.5-2" Tarantula
Fast communication and my new baby boa arrived safely, quickly, and healthy. The packaging was fantastic and secure. I'd definitely order from G.B.S. again in a heartbeat! - Mar. 25, 2021
Rating by s***s for Kenyan Sand Boa Pos. Het. Snow
Very prompt and professional! Quick to respond and answer any questions/concerns! Animals packaged very well, arrived safe and in a timely manner even with fedex delays! Will definitely buy again and recommend to others! Thank you! - Mar. 24, 2021
Rating by k***s for Pied Ball Python
Rating by k***s for Pied Ball Python
Very unprofessional and seemed to not care about the animals we were looking at purchasing. Gave us the wrong address for local pickup, then wouldn't let us come inside to see the animals, instead he brought them outside which was very cold. - Mar. 13, 2021
gbserpentarium replied: I'm sorry you feel this way about our interaction. We care greatly for our animals. Our correct address is on our website and was in in our messages. We are not open to the general public. We allow local pickup but not tours. - Mar. 13, 2021
Rating by o***s for Het. Anery Sand Boa Kenyan Sand Boa
There was a bit of a problem locating the address (Google map being weird like that sometimes), but the seller responds quickly to messages and told us where to find him so it all turned out ok. All in all, it was a good transaction. - Mar. 06, 2021
Rating by m***n for Snow Kenyan Sand Boa
Rating by m***n for Snow Kenyan Sand Boa
We ended up requesting a refund because of shipping delays from FedEx, but they were personable, easy to work with, and the customer service is top notch. I would definitely order from them again. - Mar. 04, 2021
Rating by d***d for Striped Anery Kenyan Sand Boa
Beautiful Kenyan sand boas! Great care for the animals is evident and I appreciate that. Thanks! - Mar. 10, 2021
Rating by h***s for Anery Kenyan Sand Boa
Ordered several Tarantulas and all came in super healthy and well packaged. Will do business again! - Feb. 14, 2021
Rating by d***s for Gooty Sapphire Ornamentals - Poecilotheria Metallica 1.5-2" Tarantula
Shipping delays due to weather so not much seller could do. Went well. - Mar. 26, 2021
Rating by b***y for Pink Zebra Beauty Tarantula - Eupalaestrus Campestratus
G.B.S was very easy to work with. Smooth transition, and my baby arrived and is perfect. Definitely would buy from them again. - Jan. 25, 2021
Rating by k***3 for Albino Boa Boa Constrictor
We had a weather delay but he kept me posted and I received my spder. - Jan. 05, 2021
Rating by v***p for Gooty Sapphire Ornamentals - Poecilotheria Metallica 1.5-2" Tarantula
These guys responded immediately; not only to my inquiry but to all subsequent questions. Shipping was really soon after my purchase, packaging and heating were outstanding. She is a beautiful and very healthy snake with a calm, alert personality. - Dec. 02, 2020
Rating by g***r for B. C. Longicauda Peruvian Long-Tailed Boa Constrictor
I would not hesitate to buy from these folks again. They returned all of my emails with lightning speed, answered all of my questions with great clarity, sent me a super-healthy BCL and was packaged in a very secure and temperature-controlled manner. - Dec. 04, 2020
Rating by g***r for Peruvian Long-tailed Boa (Boa Constrictor Longicauda) Peruvian Long-Tailed Boa Constrictor
Great animals! Highly recommended! - Dec. 02, 2020
Rating by g***s for Anery Kenyan Sand Boa
5 stars. Breeder was amazing. Steady contact at all times. Prompt shipping and our girls is absolutely gorgeous - Dec. 10, 2020
Rating by j***8 for Anery Kenyan Sand Boa
They walked me through the process as needed and had very clear communication. I am a very happy first time reptile owner now! - Dec. 01, 2020
Rating by b***1 for Northern Blue Tongue Skink Northern Blue-Tongued Skink
Prompt service. Spunky spiders arrived on time and well packed..Im satisfied. - Nov. 17, 2020
Rating by v***p for Philippine Tangerine Tarantula - Orphnaecus Philippinus - 1"
Transaction and communication both went very smoothly. The animal I bought was exactly as described and in good health. - Nov. 17, 2020
Rating by a***9 for Bredl's Python Poss. Het. Stripe Centralian Carpet Python
Snake arrived in perfect condition and lively! Communication with seller was great, they were very patient and helpful and provided additional information upon request. Packaged perfectly, heat pack was still warm! Thanks a ton! - Nov. 03, 2020
Rating by n***e for Albino Het. Anery Kenyan Sand Boa