Store: Great Basin Serpentarium, LLC

  • Overall Ratings Score: 4.9 (131)
  • Percent Positive: 98% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 7 43 129
Neutral (3 Star) 0 0 0
Negative (1 Star) 0 0 2

Detailed Ratings

Average Count
Item as described 131
Seller communication 131
Shipping time 131
Shipping packaging 131
Below is feedback left by buyers about this user.
Great purchase! Quick communication, answered all of my questions, shipping and packaging were both excellent. I messaged the seller upon delivery with a small concern and had a very quick reply. My daughter adores her new snake! - Sep. 27, 2021
Rating by k***6 for Aberrant Stripe California Kingsnake
Smooth transaction Would gladly purchase from again - Sep. 09, 2021
Rating by h***s for Albino Aberrant California Kingsnake
Animal arrived alert and appears healthy. Seller was communicative throughout process and happy to hold onto animal until temps reached reasonable level. Packed well with cryopack. FedEx delayed an extra day but was no problem due to stellar packing. - Sep. 11, 2021
Rating by s***s for Rough-Scaled Sand Boa
Everything went well, we got her home, she has acclimated and she is definitely showing a sassy yet chill personality. - Aug. 22, 2021
Rating by o***x for Great Basin Gopher Snake
Everything went perfectly and as we all know pictures do no justice they are absolutely stunning in person - Jul. 19, 2021
Rating by m***e for Poss. Het. Stripe Bredl's Python Centralian Carpet Python
Smooth transaction, received exact snake ordered. - Jul. 17, 2021
Rating by c***9 for Rough-scaled Sand Boa Rough-Scaled Sand Boa
I received my snake this morning and I am completely happy with the entire buying experience. They emailed me back very quickly and walked me through all the steps. Not to mention the picture of the snake doesn't do him justice. He is BEAUTIFUL!!! - Jun. 24, 2021
Rating by s***e for Striped Poss. Het. Snow Sand Boa Kenyan Sand Boa
the seller was helpful from the purchase of the animal to the arrival. his main goal was to have the animal arrive safely and he fulfilled that. i would 100% recommend this shop to anybody looking for a Kenyan Sand Boa. - Jun. 23, 2021
Rating by b***0 for Striped Poss. Het. Snow Sand Boa Kenyan Sand Boa
Replied promptly and offered to help with any care questions (first-time BTS keeper here). BTS arrived via FedEx overnight securely packaged in a tupperware and lots of extra packaging for cushioning. It seems very healthy so far. - Jun. 20, 2021
Rating by g***o for Northern Blue Tongue Skink Northern Blue-Tongued Skink
Great communication and received two healthy snakes. - Jun. 10, 2021
Rating by f***y for Striped Bredl's Python Centralian Carpet Python
Would buy from again. - Jun. 04, 2021
Rating by y***s for Bawangling Cave Gecko More Gecko
excellent animals, quality service and fast shipping, will definitely recommend and make confident purchasing in the future. - May. 27, 2021
Rating by j***e for Poss. Het. Stripe Bredl's Python Centralian Carpet Python
Great seller in all aspects. I love my snake and will definitely be ordering from the seller again :) - May. 20, 2021
Rating by s***0 for Striped Sand Boa Pos. Het. Snow Kenyan Sand Boa
All interactions with the shop were absolutely wonderful, friendly and super helpful. They answered all my questions in a timely manner. I love my new baby, she’s absolutely gorgeous and healthy and active, I can’t wait to get to know her better - Apr. 24, 2021
Rating by k***r for Aberrant California Kingsnake
Both sand boas arrived looking alert and well taken care of female ate second day in my care male might take a bit longer but overall i am very happy with my purchase. - Apr. 24, 2021
Rating by b***a for Snow Kenyan Sand Boa
Rating by b***a for Snow Kenyan Sand Boa
All arrived well packaged and warm which was awesome as it was pretty cold where I am. Great communication, and all t's arrived healthy and well. - Apr. 28, 2021
Rating by b***r for Gooty Sapphire Ornamentals - Poecilotheria Metallica 1.5-2" Tarantula
Fast communication and my new baby boa arrived safely, quickly, and healthy. The packaging was fantastic and secure. I'd definitely order from G.B.S. again in a heartbeat! - Mar. 25, 2021
Rating by s***s for Kenyan Sand Boa Pos. Het. Snow
Very prompt and professional! Quick to respond and answer any questions/concerns! Animals packaged very well, arrived safe and in a timely manner even with fedex delays! Will definitely buy again and recommend to others! Thank you! - Mar. 24, 2021
Rating by k***s for Pied Ball Python
Rating by k***s for Pied Ball Python
Very unprofessional and seemed to not care about the animals we were looking at purchasing. Gave us the wrong address for local pickup, then wouldn't let us come inside to see the animals, instead he brought them outside which was very cold. - Mar. 13, 2021
gbserpentarium replied: I'm sorry you feel this way about our interaction. We care greatly for our animals. Our correct address is on our website and was in in our messages. We are not open to the general public. We allow local pickup but not tours. - Mar. 13, 2021
Rating by o***s for Het. Anery Sand Boa Kenyan Sand Boa
There was a bit of a problem locating the address (Google map being weird like that sometimes), but the seller responds quickly to messages and told us where to find him so it all turned out ok. All in all, it was a good transaction. - Mar. 06, 2021
Rating by m***n for Snow Kenyan Sand Boa
Rating by m***n for Snow Kenyan Sand Boa
We ended up requesting a refund because of shipping delays from FedEx, but they were personable, easy to work with, and the customer service is top notch. I would definitely order from them again. - Mar. 04, 2021
Rating by d***d for Striped Anery Kenyan Sand Boa
Beautiful Kenyan sand boas! Great care for the animals is evident and I appreciate that. Thanks! - Mar. 10, 2021
Rating by h***s for Anery Kenyan Sand Boa
Ordered several Tarantulas and all came in super healthy and well packaged. Will do business again! - Feb. 14, 2021
Rating by d***s for Gooty Sapphire Ornamentals - Poecilotheria Metallica 1.5-2" Tarantula
Shipping delays due to weather so not much seller could do. Went well. - Mar. 26, 2021
Rating by m***s for Pink Zebra Beauty Tarantula - Eupalaestrus Campestratus
G.B.S was very easy to work with. Smooth transition, and my baby arrived and is perfect. Definitely would buy from them again. - Jan. 25, 2021
Rating by k***3 for Albino Boa Boa Constrictor
We had a weather delay but he kept me posted and I received my spder. - Jan. 05, 2021
Rating by v***p for Gooty Sapphire Ornamentals - Poecilotheria Metallica 1.5-2" Tarantula
These guys responded immediately; not only to my inquiry but to all subsequent questions. Shipping was really soon after my purchase, packaging and heating were outstanding. She is a beautiful and very healthy snake with a calm, alert personality. - Dec. 02, 2020
Rating by g***r for B. C. Longicauda Peruvian Long-Tailed Boa Constrictor
I would not hesitate to buy from these folks again. They returned all of my emails with lightning speed, answered all of my questions with great clarity, sent me a super-healthy BCL and was packaged in a very secure and temperature-controlled manner. - Dec. 04, 2020
Rating by g***r for Peruvian Long-tailed Boa (Boa Constrictor Longicauda) Peruvian Long-Tailed Boa Constrictor
Great animals! Highly recommended! - Dec. 02, 2020
Rating by g***s for Anery Kenyan Sand Boa
5 stars. Breeder was amazing. Steady contact at all times. Prompt shipping and our girls is absolutely gorgeous - Dec. 10, 2020
Rating by j***8 for Anery Kenyan Sand Boa
They walked me through the process as needed and had very clear communication. I am a very happy first time reptile owner now! - Dec. 01, 2020
Rating by b***1 for Northern Blue Tongue Skink Northern Blue-Tongued Skink
Prompt service. Spunky spiders arrived on time and well packed..Im satisfied. - Nov. 17, 2020
Rating by v***p for Philippine Tangerine Tarantula - Orphnaecus Philippinus - 1"
Transaction and communication both went very smoothly. The animal I bought was exactly as described and in good health. - Nov. 17, 2020
Rating by a***9 for Bredl's Python Poss. Het. Stripe Centralian Carpet Python
Snake arrived in perfect condition and lively! Communication with seller was great, they were very patient and helpful and provided additional information upon request. Packaged perfectly, heat pack was still warm! Thanks a ton! - Nov. 03, 2020
Rating by n***e for Albino Het. Anery Kenyan Sand Boa
They told me exactly what to do, super easy and fast - Oct. 22, 2020
Rating by b***t for Nothern Blue Tongue Skink Northern Blue-Tongued Skink
The package could have used more cushioning and a heat pack, but other than that the seller was very responsive and helpful. - Oct. 20, 2020
Rating by i***1 for Anery Pos Het Snow Sand Boa Kenyan Sand Boa
Replies were prompt and shipping was fast. Our gargoyle came healthy and as described. I would definitely buy from GBS again!!! - Oct. 16, 2020
Rating by f***s for Red Striped Gargoyle Gecko
I feel like he went above and beyond to assist me. He looked in his inventory that wasn't yet posted and found a snake that I stated I was looking for. He remained very responsive throughout the entire process. I would buy from him again! - Oct. 16, 2020
Rating by n***1 for Albino Kenyan Sand Boa Pos. Het. Snow
Absolutely perfect transaction. Thanks again! - May. 27, 2020
Rating by b***s for Peruvian Long Tailed Boa Peruvian Long-Tailed Boa Constrictor
Very good people to work with, good communication, and willing to assist even after the snake has been purchased and received. - Apr. 22, 2020
Rating by t***l for Pied Ball Python
Rating by t***l for Pied Ball Python