Store: Imperial Reptiles & Exotics, LLC

  • Overall Ratings Score: 4.9 (123)
  • Percent Positive: 94% from all time
  • Reciprocated Ratings: 100% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 6 10 116
Neutral (3 Star) 0 0 5
Negative (1 Star) 0 0 2

Detailed Ratings

Average Count
Item as described 123
Seller communication 123
Shipping time 123
Shipping packaging 123
Below is Negative (1 Star) feedback left by buyers about this user.
(Reset Filters)
Sick tortoise did not want to correct problem. Tortoise died within a day upon arrival. They should not be selling because they are third party. - May. 24, 2021
imperialreptiles replied: Customer bought a tortoise, claimed it died within a few days, we replaced it. They claim replacement died. After second tortoise death it’s clear something is not right with its set up or handling of the animal and not covered under our guarantee. - May. 24, 2021
Rating by m***0 for Grenada Island Cherry Head Red Foots Red-Footed Tortoise
Spent 200 purchasing AWM spent another 200 on vet Bill's cause I was sent a VERY SICK AWM....cant get ahold of owner Alex AT ALL - Jul. 24, 2020
imperialreptiles replied: He bought an Import Asian Water Monitor from us, we explicitly detail we do not offer any guarantee other than live arrival on imported water monitors. Curses at people and will harass you over the phone when he doesn’t get his way. - Jul. 24, 2020
No I bought a water monitor that was advertised as a FARMBREED hatchling that was already eating a variety of foods...when I got the awm he was sick with internal parasites and would eat ANYTHING.....I tried reaching Alex MANY times but got nothing - Aug. 14, 2020
Rating by j***s for Water Monitor
Rating by j***s for Water Monitor