Store: KINOVA

  • Overall Ratings Score: 5.0 (851)
  • Percent Positive: 100% from all time
  • Reciprocated Ratings: 92% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 45 184 848
Neutral (3 Star) 0 0 2
Negative (1 Star) 0 0 1

Detailed Ratings

Average Count
Item as described 851
Seller communication 851
Shipping time 851
Shipping packaging 851
Below is feedback left by buyers about this user.
Great buying experience. Summer responded to my inquiry within minutes, I paid and they shipped the animal the following Monday. My snake arrived in perfect packaging on time and in good health. I’ll definitely purchase more from Kinova in the future - Nov. 16, 2022
Rating by j***m for Pastel Spotnose Het Clown Ball Python
Exceptional service as always! - Nov. 16, 2022
Rating by r***c for Spotnose Hypo Desert Ghost Ball Python
Another great experience and amazing animal from Kinova! Excellent service and communication as always! - Nov. 15, 2022
Rating by b***l for Enchi Spotnose Clown Ball Python
Absolutely stunning animal! As always, the customer service and communication was excellent! You can never go wrong purchasing from Kinova! Thanks again! - Nov. 29, 2022
Rating by s***s for Cypress Het Clown Ball Python
The packaging was perfect! Arrived on time, and in very good condition! Always an amazing experience with KINOVA!! HIGHLY HIGHLY HIGHLY RECOMMEND!!! - Nov. 16, 2022
Rating by a***p for Spotnose Het Clown Ball Python
Always love a new Kinova animal - Nov. 15, 2022
Rating by m***s for Asphalt Pied Het Clown Ball Python
Healthy snakes don't just die under 3 weeks after being received. This female was assist fed once not "force fed" She had eaten twice before just dying on the exact same day as the male that came in with her Snakes are being sent for necropsy - Dec. 10, 2022
kinova replied: Snakes were healthy and well-established when shipped. Customer did not communicate any concerns until snakes passed after 3 weeks in their care, falling outside the terms of our live arrival/health guarantee. Despite this, we offered a 50% credit. - Dec. 10, 2022
Tracking # 390595747177 Nov 15th to Dec 5th A day less than 3 weeks. Don't understand why y'all chosen to exaggerate and lie about our transaction and communication. I didn't expect for snakes to die so quickly, hence didn't messagewithin10days - Dec. 14, 2022
Rating by b***d for Redstripe YB Spotnose Het Clown 66% Het Desert Ghost Ball Python
Bought 2 snakes and they both died one day before 3 weeks of me getting them Both snakes literally died on the same day Male had not eaten but female had ate twice Other snakes received from other sellers on same day as these 2 snakes still alive. - Dec. 10, 2022
kinova replied: Snakes were healthy and eating great at time of shipment. Customer never communicated any issues or concerns until they died, at which point he revealed he had already force fed them multiple times. Despite this, we offered him a 50% credit. - Dec. 10, 2022
Rating by b***d for Black Pastel Enchi YB Dbl Het Desert Ghost Clown 50% Het Hypo Ball Python
As always, smooth transaction, great communication, perfect animal. - Nov. 20, 2022
Rating by a***d for Black Pastel YB Confusion Dbl Het Lavender Pied Ball Python
Always a pleasure doing business with Kinova! - Nov. 12, 2022
Rating by j***4 for Black Pastel YB Confusion Dbl Het Lavender Pied Ball Python
This was my first experience purchasing from Justin and the awesome team at Kinova! I’m exceedingly pleased with the customer service and the animal I received! Thanks for the great experience and the beautiful snake! - Nov. 12, 2022
Rating by s***s for Redstripe YB Clown 66% Het Desert Ghost Ball Python
Justin and his team really cares about the animals he produces. The quality of animal you get are exceptional. The customer service is 2nd to none. Top notch transaction! - Nov. 10, 2022
Rating by c***s for YB Pied 50% Het Lavender Ball Python
Great experience buying and arranging payment for 2 lovely, chunky, and fiesty girls. - Jan. 19, 2023
Rating by k***s for Enchi Ivory Dbl Het Hypo Pied Ball Python
Thanks everything went great - Nov. 13, 2022
Rating by r***6 for Black Pastel Wookie YB Clown Ball Python
Kinova is a well oiled machine at this point. Thanks Guy's!!! - Nov. 10, 2022
Rating by s***d for 66% Het DG 66% Het Hypo 66% Het Puzzle Ball Python
Everything was phenomenal just as expected!!! - Nov. 08, 2022
Rating by n***5 for Fire YB Het Pied Ball Python
Summer was great with the entire transaction. 10/10 - Dec. 15, 2022
Rating by d***s for YB Lavender Het Pied Ball Python
Nothing I can really say that everyone doesn't already know. Justin produces great quality snakes and Summer is a pleasure to deal with. - Nov. 09, 2022
Rating by b***s for Redstripe Het Red Axanthic Desert Ghost G-Stripe Het Cryptic Or Clown Ball Python
Fantastic animal, excellent communication and follow up! - Oct. 27, 2022
Rating by j***1 for Special Spotnose Clown Ball Python
Amazing animal as always top notch in all phases without a doubt. - Oct. 28, 2022
Rating by v***s for Leopard Blackhead Confusion Dbl Het Lavender Pied Ball Python
Fast and uncomplicated, as always. Many thanks to Justin and Summer!!! :-) - Oct. 22, 2022
Rating by m***s for Leopard YB Lavender Ball Python
Beautiful amazing snake. Ate on first attempt to feed. - Nov. 03, 2022
Rating by m***s for Black Pastel Mahogany Pied (Possible Enchi) Ball Python
Great communication and great transaction! Beautiful animal 😀 - Nov. 11, 2022
Rating by m***s for Enchi Cypress Lavender Ball Python
Love our new Mojave Pied Het VPI Axanthic from Kinova. Great snake. Great seller. Great experience! - Oct. 31, 2022
Rating by r***s for Mojave Pied Het VPI Axanthic Ball Python
Always great to do business with you, the quality of your ball python is amazing. Thanks - Nov. 23, 2022
Rating by t***o for Pastel Dbl Het Desert Ghost Clown Ball Python
Beautiful snake. Everything about this experience was perfect. - Oct. 21, 2022
Rating by b***l for Pastel Spotnose Coral Glow Clown Ball Python
Animals arrived safe and as advertised. Obviously, I would buy from Kinova again. - Oct. 24, 2022
Rating by p***s for Enchi Mojave Blackhead Pied Ball Python
Very helpful, amazing service can’t wait to gets some more!! - Nov. 02, 2022
Rating by s***4 for Leopard Lavender Het Pied Ball Python
Handsome lil fella, very pleased! - Oct. 05, 2022
Rating by c***e for Black Pastel Fire YB Het Clown Ball Python
5 star experence as always. This proven breeder is everything I hoped he would be. Thanks Justin and the Kinova team! - Oct. 10, 2022
Rating by m***o for Fire YB Redstripe Dbl Het Desert Ghost Clown Ball Python
Always the best! - Oct. 06, 2022
Rating by t***s for Cypress YB Clown Ball Python
Our 2nd Kinova investment and once again outstanding customer service and a pretty little girl that may not look like much to some...but those double hets!!!! Always looking for the next Kinova purchase. - Oct. 09, 2022
Rating by e***n for YB Dbl Het Hypo Desert Ghost Ball Python
Healthy little baby arrived safe and secure! - Oct. 12, 2022
Rating by c***e for Ivory Pied Het Lavender (Possible OD, Super OD) Ball Python
Perfect as always animal arrived and looked amazing cant wait to get these colors in my projects! - Oct. 13, 2022
Rating by n***s for Black Pastel Redstripe YB 66% Het Ultramel 66% Het Clown Ball Python
KINOVA = top notch! Thank you. - Oct. 23, 2022
Rating by r***x for YB Coral Glow Batman (Female Maker!) Ball Python
Beautiful snake! Showed up on time and as described. - Sep. 28, 2022
Rating by l***d for Enchi Fire YB Spotnose Het Clown Ball Python
This was my first time purchasing an animal online. Summer made it such an enjoyable experience. I cannot say enough about the quality of the communication, packaging & shipping, and over all experience. Thanks Summer! - Sep. 28, 2022
Rating by c***e for Leopard Het Clown Ball Python
Could not be happier with my purchase. I’m a returning customer and I will purchase more snakes in the future for sure. - Sep. 28, 2022
Rating by s***s for Redstripe Cypress Leopard Het Clown (Poss Super Redstripe YB) Ball Python
Another great snake from Kinova! - Oct. 20, 2022
Rating by j***s for Asphalt Or YB Clown Het Pied Ball Python
Great experience with a great new snake! - Sep. 22, 2022
Rating by g***3 for Enchi Ball Python
Rating by g***3 for Enchi Ball Python
It's always easy to deal with Justin. Another amazing animal for my collection. - Oct. 22, 2022
Rating by r***k for Super Enchi Leopard Lavender Ball Python
Kinova responded real fast. It was about 5pm on a Saturday, 8 pm for them. They responded, and answered my questions i had, and shipped out the following Monday. I couldnt be happier with the service, or how good and healthy the lil female i got was. - Sep. 16, 2022
Rating by j***n for Enchi Redstripe YB Spotnose Het Clown Ball Python
Really pleased with an amazing animal. Stress-free easy process, even to get it to the UK! But then what would you expect from Kinova!!! - Nov. 05, 2022
Rating by r***r for Leopard Clown Het Pied (Possible YB) Ball Python
Just does not get any better than the crew at Kinova! Thanks Justin, Summer and Chase for another great animal and superb customer service. - Sep. 08, 2022
Rating by a***n for Enchi Leopard Spotnose Dbl Het Lavender Clown (Het Grail) Ball Python
Great Company! - Nov. 04, 2022
Rating by o***s for OD YB Enchi Pied Ball Python
FANTASTIC snake and better than the picture. Extremely excited to see what this guy is able to do in my clown sunset project with a dash of pied - Oct. 06, 2022
Rating by u***s for Clown Dbl Het Sunset Pied Ball Python
This girl is amazing! So bright and vibrant. I couldn't be happier. She is exactly as described and even better in person. The seller made the whole process so easy. They held her for me until I was ready to receive her. So excited to see her grow. - Oct. 06, 2022
Rating by j***2 for Enchi YB Lavender Dbl Het Clown Pied Ball Python
Great and easy to work with! Received a very nice healthy snake. - Sep. 04, 2022
Rating by s***s for Clown 66% Het VPI Axanthic Ball Python
Totally satisfied with my purchase & the entire experience. The snake looked so much more vibrant/colorful in person! I will NOT HESITATE to make another purchase! Hopefully in the near future. Thanks to Summer & all involved. - Nov. 03, 2022
Rating by s***s for Pastel YB Lavender Het Pied Ball Python
A Class Act - Sep. 04, 2022
Rating by m***s for Leopard Blackhead Mojave Pied Het Hypo 66% Het Black Axanthic Ball Python