Store: Paul's Cool Scales

  • Overall Ratings Score: 4.9 (271)
  • Percent Positive: 97% from all time
  • Reciprocated Ratings: 9% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 27 95 264
Neutral (3 Star) 2 2 3
Negative (1 Star) 1 1 4

Detailed Ratings

Average Count
Item as described 271
Seller communication 271
Shipping time 271
Shipping packaging 271
Below is Negative (1 Star) feedback left by buyers about this user.
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I like to make it through a quarantine before writing reviews. This guy is covered in mites. Buyers beware. - Mar. 31, 2024
Rating by j***0 for Docile 5’ Dumeril’s Boa Dumeril's Boa
I bought a Lythrochila in Nov, passed due to mites. Vet assured I purchased as is. Didn't notice til well after 7 days per policy due to acclimation. Similar review a week before my purchase was never disclosed to me indicating seller was aware. - Jan. 27, 2022
paulscoolscales replied: Customer received animal Nov 17th. Issues reported Dec 28th. Customer stated "I have zero proof". I assumed customer understood policy. Customer leaves feedback Jan 27. Contacted customer and it is being worked out after all. - Jan. 27, 2022
Mites are not immediately apparent. Text proof of seller admitting to picking them up on occasion, but not knowing how to prevent or treat. Dismissive demeaning attitude not appreciated. Feel free to message [email protected] for questions. - Mar. 08, 2022
Rating by d***n for Abronia Lythrochila More Lizard
purchased 4 Abronia L. from Paul’s Cool Scales (imported most likely) 3/4 died all within a very short time of eachother. riddled with mites, one had an abscess in her mouth. sent 2 in one container, tail got bit off. Please don’t buy from this guy. - Nov. 05, 2021
paulscoolscales replied: The customer never notified me of the issue (to confirm it was true) nor tried to work it out. I received this review after him having the animals for over 2 months. He told me the animals arrived healthy and he thanked me. - Nov. 05, 2021
The animals were dead 2 weeks after I ordered from you. I have multiple vet visits, pictures and videos to confirm it all. I am still battling the mites you sent me. God have mercy on your soul. - Nov. 10, 2021
Rating by r***w for 1.1 Abronia Lythrochila Calico More Lizard
I agreed to a trade for the 2016 hypo trumbower female bull snake. I shipped the seller 8 snakes in total. I received a snake that looks nothing like the snake that was advertised. The seller has stopped communicating now after I texted them photos. - Apr. 29, 2021
paulscoolscales replied: Buyer only gave me a few hours to respond before leaving feedback. I have since communicated with the buyer and he says he’s happy with the trade. - Apr. 29, 2021
To be clear: I am NOT happy the snake that arrived looked nothing like what was advertised. I am happy it is still an adult female with good disposition. I have ACCEPTED there is no snake to match my expectations of what was advertised originally. - May. 03, 2021
Rating by v***5 for Hypo Trumbower Bullsnake