Supremeballpythons

Store Policy

Shipping:

We will ship your purchase until we confirm a shipping date with you.
Temperatures must be between 60 and 90 at our location, the hub in Harlingen and your location for us to ship.
We ship with a signature required, someone will need to be available to receive and open the package.
We can hold your purchases for as long as it takes until there is a safe shipping opportunity.
All our packages are sent FedEx priority overnight in insulated boxes. Heat packs or cold packs are used when needed.
We are able to ship Mondays, Tuesdays.
Local pickup is permitted by appointment only. We are located in Raymondville Texas


Live Arrival Guarantee:

We guarantee live, healthy arrival as long as the package is received and signed for on the first delivery attempt. All our animals are guaranteed to be 100% healthy, feeding, and problem free. In the unfortunate event of a DOA, we must be notified by email within 4 hours of receiving the package. We ask that you attach a photo and save the animal until hearing from us. DOA’s will be refunded. We will work with you to find the best solution.



Health Guarantee:

If you have any health concerns about your new arrival, we must hear about it within the first 7 days. We have put an enormous amount of time and resources into our ball python collection and are very proud of the quality of the snakes we produce and sell. We are confident that you will be happy!



Feeding Issues:

All our ball pythons are feeding at the time of sale. The babies we sell are very well started. We feed appropriately sized live and frozen/thawed rodents here. If you have problems getting your new snake to feed, please get in touch with us so we can help you.



Spider “wobble”

It is widely known in the hobby today that most ball pythons with the spider gene may have a head wobble. In our experience, snakes with this wobble do not have any feeding or breeding issues. A wobble can be present at the time of hatching or develop as the snake grows. A “wobble” does not qualify as a health problem in our health guarantee.



Sex Guarantee:

We have sexed thousands of snakes and are good at it, but very occasionally we make a mistake. We ask that any questions or problems regarding the sex of a snake we sell be taken care of within the first 7 days. Again, this very rarely occurs.



Shipping Address and Contact Info:

Please double check all your shipping/contact info. All guarantees will be null and void if the package goes to the wrong address or we are unable to get in touch with you if shipping issue arises.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.