The Serpentry
Joined on Oct 22, 2019
14 Followers
Joined on Oct 22, 2019
14 Followers
Ratings
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Katherine Littrell
Durham, CT 06422, USA
Credit Card, Debit Card, PayPal Goods & Services, Venmo, Apple Pay, Google Pay, Other
Regional Shipping
Local Pickup
Badges
Noticed
Gained 10 followers on their store profile
Annual Member 2024
Supported MorphMarket with paid membership for 2024
About
Breeding "small batch" sand boas since 2015! At The Serpentry, we produce sand boas for both discerning breeders and first time snake owners. Our specialty is working one-on-one with new pet owners to help them find the perfect snake, set up their enclosures, and troubleshoot any issues with their new pet. We provide extensive customer support through email, IG, FB, phone calls, and Zoom. We've also launched a new FB community for our snake customers. Our goal is to find our snakes great homes and make sure every customer has an exemplary experience with their new pet.
All of our available animals eat f/t eagerly unless otherwise indicated.
Looking for care information? We've got that too! Check out our new Snake Resource Center on our website. We currently have articles on setting up a baby sand boa, troubleshooting feeding issues, as well as our best tips for stuck shed.
While we aren't new to breeding snakes, we are new to Morph Market and have limited reviews. Please see our website or Instagram for customer reviews, or inquire about us in any of the sand boa FB groups. We are confident you will feel good about shopping with us.
Store Policy
Payment
We will send you an invoice via PayPal (no account needed) and you may checkout securely using credit/debit, bank accounts, and your PayPal balance. You may be eligible for buy now and pay later/installments through PayPal. If PayPal doesn't work for you, we can create a listing for you on our Shopify store with additional payment options.
At this time, we do not accept custom payment plans for new customers. Previous customers can send us a message to discuss a custom payment plan. Snakes for shipping, show pickup, and delivery must be paid in full. However, once you pay for your snake we are happy to hold it for you if you need time to buy supplies and set up their enclosure.
If circumstances change and you can no longer purchase the animal, we will refund you the shipping cost and price of the snake, minus 30% of the snake's value. You can apply this amount to a snake in the future or request a gift card for merchandise sold on our website (full or partial value of the snake).
Shipping
We ship Monday, Tuesday, and Wednesday via FedEx Priority Overnight. Packages typically arrive by 10-11 AM for most regions. For live arrival guarantee, you must pick up your snake at a local FedEx facility that accepts live reptiles within 2 hours of the package being ready for pickup. This is for the safety of the snake and it helps ensure delivery is on the right day if the package is delayed. If you can't pickup the snake right away, please let us know when you plan on picking it up. We will adjust the live arrival guarantee to cover you IF we agreed on a time prior to shipping. If you do not have access to a FedEx location, contact us so we can discuss options.
We only ship when temperatures are between 40F – 85F at both locations and along the shipping route. Snakes will be provided with a heating or cooling pack if needed. The Serpentry reserves the right to delay shipment until it is safe to do so. Storms can also delay shipping. As we are located in CT, we cannot ship during winter and for parts of the summer. Shipping could be delayed for months if the weather isn't cooperative.
In the event of a delay, we do not refund shipping unless we receive a refund from FedEx. You will have the option to purchase shipping insurance for an additional fee.
Your snakes will be packed with care and we make sure they will arrive to you safely. We will discuss shipping dates with you and NEVER ship snakes without your knowledge. You will be provided a tracking number the day of shipping via email and on your invoice. Our snakes’ safety is our priority. We monitor the shipping progress and will alert you to any delays.
Pickup and Delivery
We vend many shows in New York, New Hampshire, and Massachusetts. You may purchase a snake and pickup at any upcoming expo, free of charge. See our website for our schedule.
We will also meet for pickup within 20 min of New Haven, CT for free. If you need us to drive further, we may charge a delivery fee to cover the time and mileage. We frequently travel north to both the Adirondack region and Bennington, VT and we are happy to stop along our route to deliver a snake.
Live Arrival Guarantee
We guarantee your snake will arrive to you alive and in excellent condition. While extremely rare, snakes may perish or be injured during shipping. To receive a refund on your animal, take a video of the injured/deceased animal (showing you flipping it on its back/rigor mortis if deceased) within 2 hours of the package being ready for pickup and send to [email protected]. We will refund you in full or ship you a replacement snake, free of charge. You may also choose to receive a gift card to our store instead. This guarantee will be honored even if your package is delayed as long as claims are made within 2 hrs of the package being ready for pickup. If you leave your snake at the hub for hours or give us the wrong shipping address, the live arrival guarantee is VOID. No refunds will be issued and we will not ship the snake again if it is returned to us.
Under no circumstances are we responsible for any veterinary expenses. We will only refund the cost of the animal. If you cannot provide medical care for your snake (for injuries or illness close to the purchase date), you can send us the animal back at your expense and will will provide it veterinary care. We will not send you the animal back if it recovers.
Genetics and Sexing
You are also guaranteed to receive the correct snake as pictured on our website with the advertised genetics. We do not 100% guarantee sex, but believe our sexing is extremely accurate. We sex most of our snakes using the palpation method. This involves feeling for the male's hemipenes. It is more accurate than visually tail sexing or counting scales, and we check the sex several times before shipping. It is very unlikely that we will send a true male as female. However, there is a small chance that a snake sexed as female is actually a male if we were unable to feel the hemipenes. If you believe your snake was incorrectly sexed and no longer want the animal, please reach out to us at [email protected] to discuss options.
If we shipped the incorrect snake (different from pictured in the ad), we will refund you or offer a replacement at no additional cost. We will also send you shipping supplies and a prepaid label to return the incorrect snake.
Any uncertainty on genetics or sex will be disclosed before purchase. We want our customers to be 100% satisfied. If you are unhappy with your snake or are experiencing issues, please reach out to [email protected]. We are always available to help you resolve feeding or shedding issues. Please keep in mind that in rare circumstances, a snake may only want to eat live despite taking frozen thawed before sale. It is your responsibility to provide your snake with its preferred prey and seek veterinary help if your snake is showing any signs of illness.
MorphMarket's Default Store Policy
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