The Scales Family Reptiles
Joined on Jun 17, 2020
55 Followers
Joined on Jun 17, 2020
55 Followers
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About
Here at The Scales Family Reptiles we strive to provide not only quality, healthy animals but amazing customer service. We want you to have the best possible experience in purchasing and receiving our animals, we want to make you apart of the family. We are happy to assist you not only finding your next animal but we will be here for any and all questions you might have. We want to thank you for considering purchasing from us.
Store Policy
Please read these in their entirety before placing an order. By placing an order, you agree to these terms. These terms are placed to protect both parties involved.
* All our animals are packaged for safe, live delivery with a heat pack or cool pack as necessary via Fed-Ex next day delivery. All animals will be shipped to your nearest HUB. Any problems with the box or animal must be reported to Fed-Ex at time of receipt and then immediately to us. You must arrive at the pickup location at or before the time of arrival or all guarantees are void. We ask that you video each animal as it is being unboxed. The animal must be unboxed within 15 minutes of pickup. In the event of a DOA, the animal must be preserved and we reserve the right to request video proof or to have the animal shipped back before issuing a refund.
* Shipping is done on Monday through Wednesday. We only ship when temperatures are above 34 and below 90 degrees. We will check the weather in our area and the customers area to determine the best time to ship your package.
* Deposits will only be taken on animals that are available. Deposits are required to hold an animal and will be 25% of the animals price. All deposits are non-refundable and non-transferable. If you are interested in any of the expected offspring from a project, we will make a waiting list that will be first come, first serve. We will update any persons on the waiting list of developments in the project.
* We do accept payment plans.
Animals under $250, we will NOT accept a payment plan.
* Once again, deposits are Non-Refundable and Non-Transferable. If you default on a payment plan, your animal will be put back on the market, until its paid off. If it should sell before you pay off the animal, you can transfer any payments, LESS YOUR 25% DEPOSIT, to another available animal(s) of equal or lesser value.
*Absolutely NO REFUNDS unless we cannot provide you with the animal you have chosen.
*Sex of the animal is guaranteed for a period of three days. This means it is the purchaser's responsibility to have the animal checked by either themselves or a trusted party to verify accuracy within seven days of receipt.
*All animals guaranteed feeding unless listed and sold as a non-feeding animal. Any animal sold as non-feeding still carries the live arrival guarantee as well as the health guarantee.
*Any non feeding issue needs to be addressed within 30 days to make exchange arrangements.
*All prices are subject to change without notice
MorphMarket's Default Store Policy
specifies any terms which have not been overridden by this Seller's stated policy.
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