Store: Good Guy Reptile Family

  • Overall Ratings Score: 4.9 (379)
  • Percent Positive: 96% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 17 75 363
Neutral (3 Star) 0 0 5
Negative (1 Star) 0 3 11

Detailed Ratings

Average Count
Item as described 379
Seller communication 379
Shipping time 379
Shipping packaging 379
Below is Neutral (3 Star) feedback left by buyers about this user.
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Gecko arrived safely, but had a slight underbite that wasn't visible in the pictures. Seller claimed that they couldn't see it in the picture, and wanted me to send her back if I was unhappy. Didn't want to stress her out so I just let it go.
Rating by s***d for Partial Pin Patternless Crested Gecko
Did not receive the exact snake I had ordered. They offered to swap it out but I chose not to stress the animal out anymore. Either way, the snake I received was mostly identical and in good health and is a ravenous eater!! Love her so much! Thanks!
Rating by j***2 for Biak Green Tree Python
Amazing animals, looked great upon arrival. It was a bit difficult to get ahold of someone to inquire about the snakes. And they were shipped without a heat pack when the low temps were only just above freezing, luckily they were ok, just cold.
Rating by r***s for PAIR: Calabars Burrowing Python More Python
The snake was in good shape, looked like the pictures. Communication was very hard online. Inquired about another snake found they didn't remove multiples once sold. Don't get hopes up until you have spoken to them.
Rating by s***8 for Pastel Yellow Belly Pied Ball Python
Quick response from seller, super nice guy. Send everything exactly on time. Snake is beautiful! Only concern is the snake was shipped without heat pack. It’s only 55 degrees and got down to 43 last night. Poor thing was ice cold on arrival.
So I am currently treating the snake for mites. This snake as been in quarantine for a month and the only one of my snakes with mites. Add this to the lack of heat pack during shipping in 40 degree weather and I’m a bit upset about my $500.
Can you please call me 856-395-0234? I have no records you, also I ship perfectly well, Heat kills, animals can take cold... not heat.. also no mites on a white snake upon arrival.. but than a month later ? Domenic
Rating by s***1 for Black Eye Leucistic Colombian Rainbow Boa