Store: Hail The Scale

  • Overall Ratings Score: 4.9 (62)
  • Percent Positive: 98% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 2 6 61
Neutral (3 Star) 0 0 0
Negative (1 Star) 0 1 1

Detailed Ratings

Average Count
Item as described 62
Seller communication 62
Shipping time 62
Shipping packaging 62
Below is Positive (5 Star) feedback left by buyers about this user.
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I bought a very beautiful Mussarana here! - Nov. 21, 2024
hailthescale replied: Thank you so much! - Nov. 21, 2024
Rating by y***e for Mussarana More Colubrid
Matthew made the buying experience easy and offered to give advice if I ever decide to reach out with questions in the future - Nov. 11, 2024
Rating by i***r for 1.1 Gila Monsters
Rating by i***r for 1.1 Gila Monsters
Quick responses to my questions, flexible scheduling and animal was in great condition! - Jun. 25, 2024
Rating by s***r for Patternless Albino California King California Kingsnake
Thanks Hail The Scale. Love them! - Jun. 05, 2024
Rating by j***b for Cali King California Kingsnake
The skink was gorgeous and so well tempered! Matt was super helpful with the shipping. Fedex gave us some issues but it was nothing we couldn’t handle! Definitely will be back to purchase from Matt again! - Apr. 11, 2024
Rating by w***a for Magma Skink Northern Blue-Tongued Skink
I was looking for a baby froggy and I’m thankful I found this seller! They’re kind, understanding, engaged in conversation, provide answers to any questions you may have, and they genuinely care that their customers have the best experience possible! - Mar. 27, 2024
Rating by s***k for Baby Whites Tree Frogs White's Tree Frog
Professional fast - Aug. 30, 2023
hailthescale replied: Thanks! - Aug. 30, 2023
Rating by e***s for Leucomela Other Dart Frog
Our experience with Hail the Scale was absolutely phenomenal. We picked up our girl at a local convention so I can't speak to any shipping - however, given the level of interaction and helpfulness I can confidently say they are wonderful sellers. - Apr. 04, 2023
Rating by j***k for Axanthic Het Albino, Hypo And Pos Het White Sided Brooks' Kingsnake
Absolutely stunning guy, packaged very very well - I wish all of my animals arrived as nicely packaged as this snake did. - Apr. 12, 2023
Rating by s***s for Anaconda ETB Northern Emerald Tree Boa
HtS is awesome! We plan to continue doing business with them in the future! - Dec. 03, 2022
Rating by v***6 for Ornate Nile Nile Monitor
We just brought home a beautiful female black throat monitor. Very strong, very alert, and the most tamed/handleable monitor I’ve ever received. Would recommend this guy 100%. - Nov. 30, 2022
hailthescale replied: Glad you love em! - Nov. 30, 2022
Rating by d***n for CB Black Throat Black-Throated Monitor
Arrived in perfect health, packaging was great, and provided information on feeding and care. - Jan. 23, 2023
Rating by q***9 for Burmese Mountain Black More Tortoise
If your not buying from HTS, BUY FROM HIM! Best of the best! - Jan. 04, 2023
Rating by c***r for Theloderma Pictus Other Tree Frog
The snake is in beautiful shape, just as advertised. Packaging was top notch, transaction was super smooth. I would deal with HTS again! - Nov. 10, 2022
hailthescale replied: Thanks! - Nov. 10, 2022
Rating by s***s for 0.1 LTC Mexican Burrowing Python More Boa
Seller was prompt to respond. Answered my questions and requests. Worked on a timely manner and I am fully satisfied - Nov. 10, 2022
hailthescale replied: Awesome, thanks! - Nov. 10, 2022
Rating by r***n for Black Blood Python Sumatran Short-Tailed Python
Bought a few groups of isopods. Great communication through the whole process, even followed up about shipping issues. Shipment was delayed (no fault of the seller) but pods were well packaged and arrived fine. - Oct. 13, 2022
Rating by j***5 for Rubber Ducky 10 Count Isopod
I’m happy with my purchase . It was pleasure doing business with Matthew. - Oct. 05, 2022
Rating by n***2 for Manouria Emys Phayrei ( Black ) More Tortoise
Absolutely beautiful specimen will be back for more - Sep. 15, 2022
Rating by j***5 for Goldenchild Het Albino Reticulated Python
Experience went well the seller answered all of my questions and everything was done in a timely manner as described The snake was delivered and received as described. - Sep. 23, 2022
Rating by m***e for 1.0 Hypo Tangerine Honduran Milk Snake
Awesome seller,answered all of my questions and sold me a beautiful and healthy snake,would definitely by from again - Aug. 27, 2022
Rating by h***3 for Solomon Island Ground Boa Dumeril's Boa
super responsive and enthusiastic seller - worked with me from the start all the way until my snake was in my hands. animal is gorgeous and doesn’t seem too shaken up even after shipping. overall excellent experience! - Aug. 25, 2022
Rating by 6***6 for Goldust 66% Ph Bloodred Cinder Corn Snake
Communication was excellent 👌. Package arrived on time. Nice n cool. Awesome service 👏. Will be purchasing again in the future. Thanks - Jul. 27, 2022
hailthescale replied: Glad you love him! - Jul. 27, 2022
Rating by l***0 for Baby Nile Monitors
Rating by l***0 for Baby Nile Monitors
My mangrove monitor came healthy and active! And is currently settling in and doing great! - Jul. 20, 2022
Rating by w***s for Long Term Captive Baby Nile Monitors
Best experience I've had with a seller quickly got back on everything I asked and provided a beautiful lizard will buy from them again definitely - Jul. 15, 2022
Rating by c***s for Baby Nile Monitors
Rating by c***s for Baby Nile Monitors
Seller was great! Responded very quickly and answered all of my questions. My new tarantula was exactly as described. - Jul. 09, 2022
Rating by j***r for Pumpkin Patch (Hapolopus Sp. Colombia) Tarantula
I felt like this seller was above and beyond when it came to communication and it made for an incredibly great experience. The frog I purchased is in amazing health, and is a female as suggested. I would buy again from them again! - Jul. 07, 2022
hailthescale replied: Awesome customer! Hope to do business again! Easy going and great communication! - Jul. 07, 2022
Rating by s***y for Possible Female Red Eyes Tree Frogs Red-Eyed Tree Frog
The initial communication was not great. I was lead to believe we were ready to do the transaction (local pickup),but then silence until I messaged them again about cease of communication. As it turned out the owner was out of state. So I understood - Jun. 22, 2022
Rating by t***y for Emperor Scorpion
Rating by t***y for Emperor Scorpion
Immaculately packed. Arrived well and is settling in. Thank you - Jun. 12, 2022
Rating by k***6 for White Base Yellow Stripe Gargoyle Gecko
Really great packaging and healthy animal - Jun. 16, 2022
Rating by l***r for Long Term Captive Yellow Uromastyx More Lizard
Great communication and awesome lil gecko - May. 22, 2022
Rating by s***x for Brown Base Red Stripe Gargoyle Gecko
Good communication and - Jun. 03, 2022
Rating by g***5 for Cypress Spotnose Ball Python
Great experience, I definitely will be back for my next snake… - May. 06, 2022
Rating by p***4 for Purple Tiger Reticulated Python
Super easy to work with! Nice gecko! I am over the moon about the little one! Stress free transaction! - May. 12, 2022
hailthescale replied: Thank you so much for supporting our small business! - May. 12, 2022
Rating by s***e for Orange Brindle Crested Gecko
This seller was great! The gecko arrived safe healthy and with great packaging :) Seller also shipped when the Temps were best for both of us. I will purchase from again! - May. 12, 2022
hailthescale replied: Thank you so much for choosing HTS! I’d love to see pictures as your baby grows. - May. 12, 2022
Rating by d***2 for Orange Bicolor Crested Gecko
Great people. Would do business with them again in the future. - May. 26, 2022
Rating by a***p for 1-CBB Baby Burmese Brown Tortoises More Tortoise
Got a very nice female dalmation crested gecko - May. 06, 2022
Rating by f***7 for Cream Brindle Dalmatian Crested Gecko
I received my Brazilian Rainbow Boa in excellent condition!! He is so handsome! Love his color and pattern!!! His name is Mercury(named after Freddy Mercury)!! - May. 07, 2022
Rating by h***3 for 1.0 Brazilian Rainbow Boa-5
Great communication and awesome animal! Blessed to have the opportunity to own this! Will be doing business in the future! - Apr. 13, 2022
Rating by b***j for Fly River Turtles
Rating by b***j for Fly River Turtles
Great transaction, beautiful animal. - Apr. 08, 2022
Rating by e***s for Pink Tongue Skink Pink-Tongued Skink
Communication was quick and even answered the phone when called. Frog was shipped within a few days and arrived overnight safe, and in good health. Would definately purchase from this seller again. - Apr. 08, 2022
Rating by a***n for Phyllomedusa Bicolor Other Tree Frog
Amazing frog and helped answer any questions, hoping to do business again very shortly haha - Apr. 05, 2022
Rating by c***r for Phyllomedusa Bicolor Other Tree Frog
Mossy arrived extremely quick and was kept very safe in the packaging he was sent in. Very vibrant and very happily roaming my enclosure. Will definitely buy from Matt again - Mar. 25, 2022
Rating by f***k for Vietnamese Mossy Tree Frogs Mossy Frog
What a little beauty this snake is! Candoia bibroni are such a unique species and I can't wait to experience them on a more personal level. The people at HTS were very pleasant and easy to work with, will absolutely be coming back for more! - Apr. 13, 2022
hailthescale replied: Thank you! We appreciate the positive review! The whole process went really smooth. We are so happy you are pleased with your animal and the whole experience. We hope to find something you are interested in working with in the future as well! - Apr. 13, 2022
Rating by b***c for Solomon Island Tree Boa(#2) Other Tree Boa
Made process easy and shipping went fine. Communication was excellent and very helpful people. - Apr. 01, 2022
Very professional people will do business with again. - Apr. 11, 2022
Rating by g***0 for Normal DH Lightning Pied Ball Python
I am so happy with entire experience with Hail the Scale. Matt answered all my questions, sent pictures, quick and safe delivery of my snake. She is even more beautiful in person and well taken care of. Thanks Matt - Feb. 23, 2022
Rating by d***5 for 0.1 Solomon Island Tree Boa Other Tree Boa
This seller was both helpful and very professional. My questions were answered quickly and additional photos of the animal were provided with needing to ask. Literally zero complaints and look forward to working with them again. - Feb. 25, 2022
Rating by t***n for Solomon Island Tree Boa Other Tree Boa
Hail The Scale sold me a beautiful Redfoot Tortoise, they shipped him safely, they answered all of my questions, and stayed in touch to make sure that all was well. 10/10 will be a returning customer. - Apr. 06, 2022
Rating by s***m for 3-5in-6in Long Term Captive Redfoots Red-Footed Tortoise
Very helpful and communication is great. - Feb. 01, 2022
Rating by s***d for Solomon Island Ground Skink More Skink
Great company and great customer service! They will have my business again - Dec. 10, 2021
Rating by r***s for Black African House Snake
Highly recommend Hail the Scale to anyone, all parts of my inquiry went smooth, no issues at all. Shipping was a total of 16 hrs and I had the box in my hand. The box could have withstood anything. Go check them out they have some beautiful animals! - Dec. 09, 2021
Rating by a***1 for CBB 2021 Brazilian Rainbow Boa