House of the Serpent

Store Policy

The sale of all live animals is final. Animals are healthy and feeding at the time of shipment and should continue to do so.

For shipping, I guarantee live arrival only for shipments to verified FedEx Ship Centers and the package needs to be picked up on the first day that it is available for pickup. In-route and destination temperature need to be above 40ºF and below 90ºF. It is up to the customer to inform us of extreme conditions. I reserve the right to postpone shipping in the event of extreme temperatures. During cold weather heat packs will be added at no additional cost to you. We are not responsible for carrier errors. We ship using Fedex Overnight Priority.

Any health issues must be reported immediately on the day of delivery. Although I cannot warranty any live animal beyond the first day, I will help you with any health or husbandry issues that may occur. You assume complete responsibility for the animal from the moment you open the shipping box and verify live and healthy arrival.

All DoA's must be reported within 4 hours of receiving the animal and you must keep the DoA until proof has been given. If you do not report to us any problem on the first day, then we will assume that you are satisfied with your purchase. We will not issue a credit if you do not report to us immediately on the day of delivery that there is a problem. In the rare event that there is a problem with your reptile, then we will work with you on a case by case basis.

Deposits, shipping cost and PayPal fees are non-refundable. Deposits and payments may be transferred to a different animal upon approval.

Sexing Guarantee:
Purchaser has 7 days to verify the sex of animals by a licensed veterinarian. In the event an animal has been incorrectly sexed by us, we will offer a replacement animal (if available), credit, or a partial refund at our discretion.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.