Store: Imperial Reptiles & Exotics, LLC

  • Overall Ratings Score: 4.9 (123)
  • Percent Positive: 94% from all time
  • Reciprocated Ratings: 100% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 6 10 116
Neutral (3 Star) 0 0 5
Negative (1 Star) 0 0 2

Detailed Ratings

Average Count
Item as described 123
Seller communication 123
Shipping time 123
Shipping packaging 123
Below is feedback left by buyers about this user.
Good communication with a smooth and easy transaction. Prompt shipping. I am happy with my new boa. I would gladly do business again. - Apr. 25, 2024
Rating by b***5 for Garden Phase Amazon Tree Boa
Very happy with my experience with this seller. Great communication and service, as well, my animals were exactly as described. I will definitely purchase from them again in the future. - Apr. 17, 2024
Rating by e***r for “Merauke Locale” Indonesian Mangrove Monitor
I ordered some anoles from Imperial reptiles and I couldn’t be more pleased with the purchase, the animals looked amazing all really healthy and alert. The communication was also amazing they replied super quickly and very professional. - Apr. 17, 2024
Rating by s***l for Bronze Anole (Anolis Aeneus)
. - Mar. 14, 2024
Rating by e***s for Red Amazon Tree Boa (LTC)
I love working with Imperial Reptiles, it was my second time doing business with them and I was very pleased both times. Great people, healthy animals, professional service. I would happily do business with them again once again! - Mar. 15, 2024
Rating by d***e for Black Roughneck Monitor
Very smooth transaction and communication. No worries purchasing from this seller from my experience. My monitor came perfectly packed , active, and as described. If they get more in, I will be purchasing again. - Mar. 07, 2024
Rating by e***r for “Warsior Locale” Indonesian Indicus Mangrove Monitor
Outstanding snake and people. Will buy from again - Feb. 13, 2024
Rating by b***s for Vietnamese Blue Beauty Snake Beauty Rat Snake
Great purchase. Arrived on time jus like described on the post. I’ll definitely order from them again - Dec. 05, 2023
Rating by k***8 for Veiled Chameleon
Rating by k***8 for Veiled Chameleon
They answered all my questions, were quick to ship and had great packaging. I understand that this animal was wild collected and the photo was an example. I just wish that the seller had communicated the extent of how scarred up the animal was prior. - Oct. 21, 2023
imperialreptiles replied: We apologize for any miscommunication regarding the condition of the animal. We strive to provide accurate information to our customers. We sent our largest boy and best feeder as requested. Thanks for your positive feedback. - Oct. 21, 2023
Rating by i***s for Blonde Hognose Snake More Colubrid
Exhalent seller. My snake is friendly. Will be buying from them again - Sep. 12, 2023
Rating by b***g for Mexican Fire Leg Tarantula (Brachypelma Boehmei)
So happy with Imperial Reptiles and Exotics. Everyone I spoke with in my quest to find a Chubby Frog were friendly and helpful. Excellent communication and shipping updates. (Long overnight journey across the US.) Highly recommend! - Jun. 21, 2023
Rating by r***g for Chubby Frog Other Frog
Perfect transaction. Will definitely do business again. - Mar. 30, 2023
Rating by a***z for Tangerine Albino Honduran Milk Snake
Breeder was knowledgeable and answered all my questions. Really seemed to be concerned that I know how to take care of my lizard. - Dec. 27, 2022
imperialreptiles replied: Thanks for the feedback! - Dec. 27, 2022
Rating by b***t for Savannah Monitor Adult
Animals arrived as expected and were packaged well. Animals were in good health upon arrival and couldn't be happier with the entire experience!! - Dec. 03, 2022
Rating by n***7 for Borneo Cat Gecko More Gecko
The only issue was the price difference. They had it listed for $99 less on Morphmarket than what they were selling it for on their website. I still made the purchase because I knew that this company was reputable and the lizard was healthy. - Sep. 05, 2022
Rating by d***1 for Frilled Dragon More Lizard
Purchased their male mosaic florida king. He came in totally healthy and I am very pleased. These snakes are absolutely beautiful, the older they get the more colorful they get so I can't wait to see how he looks when he's an adult! - Aug. 24, 2022
imperialreptiles replied: So happy you are happy! We look forward to hearing about your snake as he gets older. Thank you so much ! - Aug. 24, 2022
Rating by j***7 for Mosaic Florida Kingsnakes
Speedy response and delivery, thank you! - Aug. 18, 2022
imperialreptiles replied: Thank you so much Cheryl! I hope you enjoy your big baby :) Looking forward to doing business again with you in the future. - Aug. 18, 2022
Rating by a***s for Colorado River Toad
Rating by a***s for Colorado River Toad
They seemed very knowledgeable and was extremely helpful. They definitely want what’s best for the animals and worries about their safety. 10/10 would recommend. - Aug. 13, 2022
Rating by a***s for Blizzard Leopard Gecko Adult
When purchasing off the website pictures are not the same as the animal. updated pictures of exact animal is helpful - Jul. 27, 2022
imperialreptiles replied: Thank you for your feedback! We keep our animal prices low by not taking individual pictures of every animal. We take pictures that are good representatives of the animals we have for sale. We are more than happy to provide pictures on request - Jul. 27, 2022
Rating by m***n for Albino Ball Python
Rating by m***n for Albino Ball Python
IT WAS PERFECT! Thank you so much to Jes and Mel and all of Imperial Team for answering all my questions and helping me with everything I need. My two Sulcata tortoises arrived perfectly.They did so wonderful and would definitely recommend to anyone - Jul. 19, 2022
imperialreptiles replied: So happy you like your new babies! It was a pleasure to help you pick the perfect new family members. Thank you so much for the compliments! - Jul. 19, 2022
Rating by s***a for Sulcata Baby Sulcata Tortoise
My corn snake baby arrived early and was exactly like the picture. Able to communicate with seller great timely manner - Jul. 15, 2022
Rating by j***9 for Classic Corn Snake Baby
Nice - Jul. 12, 2022
imperialreptiles replied: Thank you for your purchase! We are looking forward to working with you in the future :) - Jul. 12, 2022
Rating by f***e for Diablo Blanco- Snake Eyes Leopard Gecko
Bad ass - Jun. 28, 2022
imperialreptiles replied: Pleasure working with you! We hope you enjoy your scorpion - Jun. 28, 2022
Rating by b***8 for Emperor Scorpion
Rating by b***8 for Emperor Scorpion
Well packaged and healthy. Seller communicated in a clear and timely manner. - Jun. 26, 2022
Rating by e***1 for Emperor Scorpion
Rating by e***1 for Emperor Scorpion
Excellent Geckos - May. 20, 2022
imperialreptiles replied: Thank you, enjoy them! - May. 20, 2022
Rating by t***s for Striped Whiteout Oreo Patternless AFT African Fat-Tailed Gecko
This was one of the best experiences I’ve ever had getting an animal. I placed my order in the middle of the day and my package came the next morning. The animal was completely unharmed and not stressed at all. - May. 21, 2022
imperialreptiles replied: Hi Aydan, I am glad your new hognose arrived safely. We appreciate your support and feedback! - May. 21, 2022
Rating by a***1 for Normal Baby Hognose Western Hognose
My Green Tree came packed well and is very healthy, seller communication was excellent. - May. 18, 2022
imperialreptiles replied: thank you so much for your order!! - May. 18, 2022
Rating by r***7 for Red Neonate Biak Green Tree Python
Thank you for our beautiful geckos! - Apr. 30, 2022
imperialreptiles replied: Anytime! Enjoy - Apr. 30, 2022
Rating by c***y for Tangerine Amel Stripe African Fat-Tailed Gecko
Amazing seller to work with. Great communication. Highly recommend. - Mar. 19, 2022
imperialreptiles replied: Thank you for your feedback! - Mar. 19, 2022
Rating by w***n for Double Het Caramel Oreo African Fat-Tailed Gecko
I have no complaints. The communication was good, the staff were friendly, and my african fat tail gecko was so well packaged he did not drop his/her tail and they were not any colder than 80 degrees despite it being winter. - Feb. 15, 2022
imperialreptiles replied: Thank you Joni for the positive feedback. We look forward to hearing from you soon with updates on your aft! - Feb. 15, 2022
Rating by j***7 for African Fat Tail Gecko Striped African Fat-Tailed Gecko
The frogs are beautiful and healthy and I appreciate that the seller took time and watched the weather before shipping out the frogs to make sure they were safe from cold weather - Feb. 03, 2022
Rating by c***e for Amazon Milk Frogs Other Tree Frog
Snake was healthy and arrived on time. There are still 3 recent messages on MM that haven't been responded to. If you're trying to get a hold of them just call. Still not sure when the animal ate last... Wasn't awful but I won't buy from them again. - Oct. 30, 2021
Rating by m***s for Super Enchi Butter Ball Python
The baby Cumingi water monitor arrived super healthy, and is a beautiful pet. - Oct. 02, 2021
Rating by v***5 for Cumingi Water Monitor
Asked questions..never bothered to answer me..animal was nice đź‘Ť - Aug. 25, 2021
Rating by h***s for Toad Head Agama More Lizard
Could not ask for a better experience from this seller and the dragon is a heart stopper she is so beautiful! - Aug. 26, 2021
Rating by d***0 for Red Leatherback Het Hypo Trans Central Bearded Dragon
Seller did not ship on agreed day. Shipped almost a week early and caused some major issues on my side. Seller apologized, but that didn’t fix the issue. Better communication on their end should have stopped this issue from happening. - Jul. 24, 2021
Rating by s***5 for Albino Nelson's Milk Snake
They were great to deal with! Very responsive. I picked up the animal & it looked exactly as pictured. Great facility, super clean, Alex & Josh were also super helpful in getting started with a new type of python for me. - Jul. 18, 2021
Rating by j***5 for Biak (Yellow/Green) Green Tree Python
Awesome experience imperial reptiles and exotics are one of the best animal looks good, package was on top top even put cooling packs for the little pac man frog I ordered love it and will order again from imperial reptiles and exotics - Jul. 15, 2021
Rating by d***r for Patternless Green "Booger" Pacman Pacman Frog
Great buy I'm happy with my overall experience with Imperial Reptiles and Exotics I would make another purchase from them they were also very responsive and informative the snake is perfect as well - Aug. 11, 2021
Rating by a***3 for Snow Motley Cornsnake Corn Snake
I received my gecko in great health a day after it was shipped. Would buy from them again. - Jun. 09, 2021
Rating by s***t for Normal Leopard Gecko
Rating by s***t for Normal Leopard Gecko
Imperial were very communicative and were great to work with. My snake arrived alert and healthy, and well packaged. A very good experience. - May. 18, 2021
Rating by c***a for Anery Stripe Cornsnake Corn Snake
Fast ship, - May. 20, 2021
imperialreptiles replied: Thank you for your feedback! - May. 20, 2021
Rating by m***6 for Blazing Blizzard Leopard Gecko
I will be ordering again once I figure out what I would like to add to my collection shipping was fast and the time was sooner then it said it was going to come and he’s the perfect little tortoise ever. THANK YOU - May. 12, 2021
Rating by s***a for Russian Russian Tortoise
Sick tortoise did not want to correct problem. Tortoise died within a day upon arrival. They should not be selling because they are third party. - May. 24, 2021
imperialreptiles replied: Customer bought a tortoise, claimed it died within a few days, we replaced it. They claim replacement died. After second tortoise death it’s clear something is not right with its set up or handling of the animal and not covered under our guarantee. - May. 24, 2021
Rating by m***0 for Grenada Island Cherry Head Red Foots Red-Footed Tortoise
My experience with imperial reptiles was excellent and the crested gecko is gorgeous - May. 12, 2021
Rating by j***7 for Soft Scale Whiteout Pinstripe Crested Gecko
I received my little lady today and she is gorgeous and looks to be in good health. All around, it was a pretty good experience. When I ordered on Thursday I expected next day delivery but didn’t get her until Tuesday. - Apr. 27, 2021
Rating by l***3 for Normal Ball Python
Rating by l***3 for Normal Ball Python
Friendly good communication and great quality snake - Jan. 08, 2021
Rating by l***r for Normal Kenyan Sand Boa
They were absolutely amazing, Answered all my questions in a timely manner, communication was professional and fast. baby Mack snow leopard Gecko was here the day after my order went through. & is such a perfect baby! I would 100% highly recommend - Dec. 16, 2020
Rating by c***2 for Mack Snow Leopard Gecko
The seller responded quickly to my initial e-mal, answered all my questions and kept an open discussion with me as I wasn't too familiar with the process. All in all a great experience and I'm extremely happy with my purchase!! - Dec. 06, 2020
Rating by t***r for Guyana Boa Constrictor
Item was delivered today 12/3/21, thank God I have cameras and my girlfriend is home today. Unfortunately the shipper never provided a tracking number or even made me aware the animal was on its way. Very disappointing. Will not order with them again - Dec. 03, 2020
Rating by m***7 for Solomon Island Mangrove Monitor