Ratings for Imperial Reptiles & Exotics, LLC

Store: Imperial Reptiles & Exotics, LLC

Overall Ratings Score: 4.7 (116)
Percent Positive: 94% from all time
Reciprocated Ratings: 50% over last 90 days
View Buyer Ratings or Store Profile

Rating Trends

	3 months	12 months	all
Positive	2	5	109
Neutral	0	0	5
Negative	0	0	2

Detailed Ratings

	Average	Count
Item as described		116
Seller communication		116
Shipping time		116
Shipping packaging		116

From Buyers

Below is feedback left by buyers about this user.

They answered all my questions, were quick to ship and had great packaging. I understand that this animal was wild collected and the photo was an example. I just wish that the seller had communicated the extent of how scarred up the animal was prior. - Oct. 21, 2023

imperialreptiles replied: We apologize for any miscommunication regarding the condition of the animal. We strive to provide accurate information to our customers. We sent our largest boy and best feeder as requested. Thanks for your positive feedback. - Oct. 21, 2023

Rating by i***s for Blonde Hognose Snake More Colubrid ($249.99)

Exhalent seller. My snake is friendly. Will be buying from them again - Sep. 12, 2023

Rating by b***g for Mexican Fire Leg Tarantula (Brachypelma Boehmei) ($99.99)

So happy with Imperial Reptiles and Exotics. Everyone I spoke with in my quest to find a Chubby Frog were friendly and helpful. Excellent communication and shipping updates. (Long overnight journey across the US.) Highly recommend! - Jun. 21, 2023

Rating by r***g for Chubby Frog Other Frog ($19.99)

Perfect transaction. Will definitely do business again. - Mar. 30, 2023

Rating by a***z for Tangerine Albino Honduran Milk Snake ($200.00)

Breeder was knowledgeable and answered all my questions. Really seemed to be concerned that I know how to take care of my lizard. - Dec. 27, 2022

imperialreptiles replied: Thanks for the feedback! - Dec. 27, 2022

Rating by b***t for Savannah Monitor Adult ($40.00)

Animals arrived as expected and were packaged well. Animals were in good health upon arrival and couldn't be happier with the entire experience!! - Dec. 03, 2022

Rating by n***7 for Borneo Cat Gecko More Gecko ($99.99)

The only issue was the price difference. They had it listed for $99 less on Morphmarket than what they were selling it for on their website. I still made the purchase because I knew that this company was reputable and the lizard was healthy. - Sep. 05, 2022

Rating by d***1 for Frilled Dragon More Lizard ($400.00)

Purchased their male mosaic florida king. He came in totally healthy and I am very pleased. These snakes are absolutely beautiful, the older they get the more colorful they get so I can't wait to see how he looks when he's an adult! - Aug. 24, 2022

imperialreptiles replied: So happy you are happy! We look forward to hearing about your snake as he gets older. Thank you so much ! - Aug. 24, 2022

Rating by j***7 for Mosaic Florida Kingsnakes ($100.00)

Speedy response and delivery, thank you! - Aug. 18, 2022

imperialreptiles replied: Thank you so much Cheryl! I hope you enjoy your big baby :) Looking forward to doing business again with you in the future. - Aug. 18, 2022

Rating by a***s for Colorado River Toad ($100.00)

They seemed very knowledgeable and was extremely helpful. They definitely want what’s best for the animals and worries about their safety. 10/10 would recommend. - Aug. 13, 2022

Rating by a***s for Blizzard Leopard Gecko Adult ($80.00)

When purchasing off the website pictures are not the same as the animal. updated pictures of exact animal is helpful - Jul. 27, 2022

imperialreptiles replied: Thank you for your feedback! We keep our animal prices low by not taking individual pictures of every animal. We take pictures that are good representatives of the animals we have for sale. We are more than happy to provide pictures on request - Jul. 27, 2022

Rating by m***n for Albino Ball Python ($200.00)

IT WAS PERFECT! Thank you so much to Jes and Mel and all of Imperial Team for answering all my questions and helping me with everything I need. My two Sulcata tortoises arrived perfectly.They did so wonderful and would definitely recommend to anyone - Jul. 19, 2022

imperialreptiles replied: So happy you like your new babies! It was a pleasure to help you pick the perfect new family members. Thank you so much for the compliments! - Jul. 19, 2022

Rating by s***a for Sulcata Baby Sulcata Tortoise ($124.99)

My corn snake baby arrived early and was exactly like the picture. Able to communicate with seller great timely manner - Jul. 15, 2022

Rating by j***9 for Classic Corn Snake Baby ($59.99)

Nice - Jul. 12, 2022

imperialreptiles replied: Thank you for your purchase! We are looking forward to working with you in the future :) - Jul. 12, 2022

Rating by f***e for Diablo Blanco- Snake Eyes Leopard Gecko ($130.00)

Bad ass - Jun. 28, 2022

imperialreptiles replied: Pleasure working with you! We hope you enjoy your scorpion - Jun. 28, 2022

Rating by b***8 for Emperor Scorpion ($100.00)

Well packaged and healthy. Seller communicated in a clear and timely manner. - Jun. 26, 2022

Rating by e***1 for Emperor Scorpion ($100.00)

Excellent Geckos - May. 20, 2022

imperialreptiles replied: Thank you, enjoy them! - May. 20, 2022

Rating by t***s for Striped Whiteout Oreo Patternless AFT African Fat-Tailed Gecko ($450.00)

This was one of the best experiences I’ve ever had getting an animal. I placed my order in the middle of the day and my package came the next morning. The animal was completely unharmed and not stressed at all. - May. 21, 2022

imperialreptiles replied: Hi Aydan, I am glad your new hognose arrived safely. We appreciate your support and feedback! - May. 21, 2022

Rating by a***1 for Normal Baby Hognose Western Hognose ($275.00)

My Green Tree came packed well and is very healthy, seller communication was excellent. - May. 18, 2022

imperialreptiles replied: thank you so much for your order!! - May. 18, 2022

Rating by r***7 for Red Neonate Biak Green Tree Python ($550.00)

Thank you for our beautiful geckos! - Apr. 30, 2022

imperialreptiles replied: Anytime! Enjoy - Apr. 30, 2022

Rating by c***y for Tangerine Amel Stripe African Fat-Tailed Gecko ($180.00)

Amazing seller to work with. Great communication. Highly recommend. - Mar. 19, 2022

imperialreptiles replied: Thank you for your feedback! - Mar. 19, 2022

Rating by w***n for Double Het Caramel Oreo African Fat-Tailed Gecko ($100.00)

I have no complaints. The communication was good, the staff were friendly, and my african fat tail gecko was so well packaged he did not drop his/her tail and they were not any colder than 80 degrees despite it being winter. - Feb. 15, 2022

imperialreptiles replied: Thank you Joni for the positive feedback. We look forward to hearing from you soon with updates on your aft! - Feb. 15, 2022

Rating by j***7 for African Fat Tail Gecko Striped African Fat-Tailed Gecko ($100.00)

The frogs are beautiful and healthy and I appreciate that the seller took time and watched the weather before shipping out the frogs to make sure they were safe from cold weather - Feb. 03, 2022

Rating by c***e for Amazon Milk Frogs Other Tree Frog ($55.00)

Snake was healthy and arrived on time. There are still 3 recent messages on MM that haven't been responded to. If you're trying to get a hold of them just call. Still not sure when the animal ate last... Wasn't awful but I won't buy from them again. - Oct. 30, 2021

Rating by m***s for Super Enchi Butter Ball Python ($350.00)

The baby Cumingi water monitor arrived super healthy, and is a beautiful pet. - Oct. 02, 2021

Rating by v***5 for Cumingi Water Monitor ($2,000.00)

Asked questions..never bothered to answer me..animal was nice 👍 - Aug. 25, 2021

Rating by h***s for Toad Head Agama More Lizard ($200.00)

Could not ask for a better experience from this seller and the dragon is a heart stopper she is so beautiful! - Aug. 26, 2021

Rating by d***0 for Red Leatherback Het Hypo Trans Central Bearded Dragon ($550.00)

Seller did not ship on agreed day. Shipped almost a week early and caused some major issues on my side. Seller apologized, but that didn’t fix the issue. Better communication on their end should have stopped this issue from happening. - Jul. 24, 2021

Rating by s***5 for Albino Nelson's Milk Snake ($150.00)

They were great to deal with! Very responsive. I picked up the animal & it looked exactly as pictured. Great facility, super clean, Alex & Josh were also super helpful in getting started with a new type of python for me. - Jul. 18, 2021

Rating by j***5 for Biak (Yellow/Green) Green Tree Python ($550.00)

Awesome experience imperial reptiles and exotics are one of the best animal looks good, package was on top top even put cooling packs for the little pac man frog I ordered love it and will order again from imperial reptiles and exotics - Jul. 15, 2021

Rating by d***r for Patternless Green "Booger" Pacman Pacman Frog ($80.00)

Great buy I'm happy with my overall experience with Imperial Reptiles and Exotics I would make another purchase from them they were also very responsive and informative the snake is perfect as well - Aug. 11, 2021

Rating by a***3 for Snow Motley Cornsnake Corn Snake ($150.00)

I received my gecko in great health a day after it was shipped. Would buy from them again. - Jun. 09, 2021

Rating by s***t for Normal Leopard Gecko ($39.95)

Imperial were very communicative and were great to work with. My snake arrived alert and healthy, and well packaged. A very good experience. - May. 18, 2021

Rating by c***a for Anery Stripe Cornsnake Corn Snake ($180.00)

Fast ship, - May. 20, 2021

imperialreptiles replied: Thank you for your feedback! - May. 20, 2021

Rating by m***6 for Blazing Blizzard Leopard Gecko ($60.00)

I will be ordering again once I figure out what I would like to add to my collection shipping was fast and the time was sooner then it said it was going to come and he’s the perfect little tortoise ever. THANK YOU - May. 12, 2021

Rating by s***a for Russian Russian Tortoise ($120.00)

Sick tortoise did not want to correct problem. Tortoise died within a day upon arrival. They should not be selling because they are third party. - May. 24, 2021

imperialreptiles replied: Customer bought a tortoise, claimed it died within a few days, we replaced it. They claim replacement died. After second tortoise death it’s clear something is not right with its set up or handling of the animal and not covered under our guarantee. - May. 24, 2021

Rating by m***0 for Grenada Island Cherry Head Red Foots Red-Footed Tortoise ($250.00)

My experience with imperial reptiles was excellent and the crested gecko is gorgeous - May. 12, 2021

Rating by j***7 for Soft Scale Whiteout Pinstripe Crested Gecko ($750.00)

I received my little lady today and she is gorgeous and looks to be in good health. All around, it was a pretty good experience. When I ordered on Thursday I expected next day delivery but didn’t get her until Tuesday. - Apr. 27, 2021

Rating by l***3 for Normal Ball Python ($80.00)

Friendly good communication and great quality snake - Jan. 08, 2021

Rating by l***r for Normal Kenyan Sand Boa ($59.95)

They were absolutely amazing, Answered all my questions in a timely manner, communication was professional and fast. baby Mack snow leopard Gecko was here the day after my order went through. & is such a perfect baby! I would 100% highly recommend - Dec. 16, 2020

Rating by c***2 for Mack Snow Leopard Gecko ($39.95)

The seller responded quickly to my initial e-mal, answered all my questions and kept an open discussion with me as I wasn't too familiar with the process. All in all a great experience and I'm extremely happy with my purchase!! - Dec. 06, 2020

Rating by t***r for Guyana Boa Constrictor ($450.00)

Item was delivered today 12/3/21, thank God I have cameras and my girlfriend is home today. Unfortunately the shipper never provided a tracking number or even made me aware the animal was on its way. Very disappointing. Will not order with them again - Dec. 03, 2020

Rating by m***7 for Solomon Island Mangrove Monitor ($150.00)

Great healthy animals. A pleasure buying from Imperial. - Dec. 01, 2020

Rating by b***2 for 007 Blood Python ($999.95)

While emailing imperial they always responded quickly, shipment was very quick. And the snake looks amazing. Kids love her - Dec. 03, 2020

Rating by j***7 for Jungle Boa Boa Constrictor ($169.95)

Reptile look alot bigger in the picture than wat was received..very happy with the service and communication.. - Nov. 26, 2020

Rating by a***9 for Black Roughneck Black Roughneck Monitor ($300.00)

Kinda mad they sold me a what seems to be half blind leopard gecko but everything else was good - Oct. 25, 2020

imperialreptiles replied: Gecko is not blind, Albino leopard geckos are just sensitive to light. I’m glad it arrived safely and everything else went well. - Oct. 25, 2020

Rating by a***g for Blizzard Leopard Gecko ($39.00)

I was really nervous about using PayPal friends and Family for payment. I just researched reviews and hoped for the best. It turned out to be a great transaction though! Thanks so much. - Oct. 17, 2020

imperialreptiles replied: I’m happy you’re snake arrived safely and your enjoying your new pied. However we never ask for friends and family. Payments are processed directly on our website and are covered by PayPal buyer/seller protection. - Oct. 17, 2020

Rating by s***h for Piebald Ball Python ($299.95)

The only problem was FedEx lost my package and I had to go pick it up, and it was around ten hours late and I got no refund on shipping, it wasn't my fault it was FedEx and they did nothing and we're ride af - Oct. 03, 2020

Rating by b***1 for Mack Snow Leopard Gecko ($39.00)

BE PREPARED! FAST shipping!!! A+++++++++++++ Lovely snake!!!!! - Sep. 30, 2020

Rating by s***z for Phantom Corn Snake ($99.95)

Tortoise arrived fast and in great condition. Seller was very responsive and helpful. 5/5. - Sep. 23, 2020

Rating by p***4 for Adult Halmahera Blue Tongue Skink Halmahera Blue-Tongued Skink ($249.95)

Store: Imperial Reptiles & Exotics, LLC

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