Store: Imperial Reptiles & Exotics, LLC

  • Overall Ratings Score: 78
  • Percent Positive: 84% over last 12 months
  • Reciprocated Ratings: 100% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months YTD all
Positive 6 27 80
Neutral 0 3 3
Negative 1 2 2

Detailed Ratings

Average Count
Item as described 85
Seller communication 85
Shipping time 85
Shipping packaging 85
Below is feedback left by buyers about this user.
I received my gecko in great health a day after it was shipped. Would buy from them again.
Rating by s***t for Normal Leopard Gecko ($39.95)
Imperial were very communicative and were great to work with. My snake arrived alert and healthy, and well packaged. A very good experience.
Rating by c***a for Anery Stripe Corn Snake ($180.00)
Fast ship,
Thank you for your feedback!
Rating by m***6 for Blazing Blizzard Leopard Gecko ($60.00)
I will be ordering again once I figure out what I would like to add to my collection shipping was fast and the time was sooner then it said it was going to come and he’s the perfect little tortoise ever. THANK YOU
Rating by s***a for Russian Tortoise ($120.00)
Sick tortoise did not want to correct problem. Tortoise died within a day upon arrival. They should not be selling because they are third party.
Customer bought a tortoise, claimed it died within a few days, we replaced it. They claim replacement died. After second tortoise death it’s clear something is not right with its set up or handling of the animal and not covered under our guarantee.
Rating by m***0 for Grenada Island Cherry Head Red Foots Red-footed Tortoise ($250.00)
My experience with imperial reptiles was excellent and the crested gecko is gorgeous
Rating by j***7 for Soft Scale Whiteout Pinstripe Crested Gecko ($750.00)
I received my little lady today and she is gorgeous and looks to be in good health. All around, it was a pretty good experience. When I ordered on Thursday I expected next day delivery but didn’t get her until Tuesday.
Rating by l***3 for Normal Ball Python ($80.00)
Friendly good communication and great quality snake
Rating by l***r for Normal Sand Boa ($59.95)
They were absolutely amazing, Answered all my questions in a timely manner, communication was professional and fast. baby Mack snow leopard Gecko was here the day after my order went through. & is such a perfect baby! I would 100% highly recommend
Rating by c***2 for Mack Snow Leopard Gecko ($39.95)
The seller responded quickly to my initial e-mal, answered all my questions and kept an open discussion with me as I wasn't too familiar with the process. All in all a great experience and I'm extremely happy with my purchase!!
Rating by t***r for Guyana Boa Constrictor ($299.95)
Item was delivered today 12/3/21, thank God I have cameras and my girlfriend is home today. Unfortunately the shipper never provided a tracking number or even made me aware the animal was on its way. Very disappointing. Will not order with them again
Rating by m***7 for Solomon Island Mangrove Monitor ($150.00)
Great healthy animals. A pleasure buying from Imperial.
Rating by b***2 for 007 Blood Python ($999.95)
While emailing imperial they always responded quickly, shipment was very quick. And the snake looks amazing. Kids love her
Rating by j***7 for Jungle Boa Boa Constrictor ($169.95)
Reptile look alot bigger in the picture than wat was received..very happy with the service and communication..
Rating by a***9 for Black Roughneck Monitor ($249.95)
Kinda mad they sold me a what seems to be half blind leopard gecko but everything else was good
Gecko is not blind, Albino leopard geckos are just sensitive to light. I’m glad it arrived safely and everything else went well.
Rating by a***g for Blizzard Leopard Gecko ($39.00)
I was really nervous about using PayPal friends and Family for payment. I just researched reviews and hoped for the best. It turned out to be a great transaction though! Thanks so much.
I’m happy you’re snake arrived safely and your enjoying your new pied. However we never ask for friends and family. Payments are processed directly on our website and are covered by PayPal buyer/seller protection.
Rating by s***h for Piebald Ball Python ($299.95)
The only problem was FedEx lost my package and I had to go pick it up, and it was around ten hours late and I got no refund on shipping, it wasn't my fault it was FedEx and they did nothing and we're ride af
Rating by b***1 for Mack Snow Leopard Gecko ($39.00)
BE PREPARED! FAST shipping!!! A+++++++++++++ Lovely snake!!!!!
Rating by s***z for Phantom Corn Snake ($99.95)
Tortoise arrived fast and in great condition. Seller was very responsive and helpful. 5/5.
Rating by p***4 for Adult Halmahera Blue Tongue Skink ($249.95)
Awesome customer service. Great experience. A bit miscommunication with the snakes since there were two Super Mojave snakes for sale. However, this was quickly resolved due to great customer service. I'm extremely happy with my purchase.
Rating by m***a for Super Mojave (BEL) Ball Python ($349.95)
Everything is perfect and I couldn't be happier with my new little guy! My only complaint was that the shipping took over two days when it should have been overnight shipping, but I think that it was an issue on FedEx's end.
Rating by k***s for White Sided Axanthic Ghost Brooks' Kingsnake ($249.95)
Great customer service.
Thanks for the review!
Rating by t***7 for Halmahera Blue Tongue Skinks ($189.95)
Very responsive. Quality animal.
Thanks again!
Rating by s***m for Candy Ball Python ($299.95)
Excellent customer service and very professional. They answered all my questions to the letter
Glad we were able to help! Thanks again.
Rating by n***0 for Normal Classic Corn Snake ($49.95)
Spent 200 purchasing AWM spent another 200 on vet Bill's cause I was sent a VERY SICK AWM....cant get ahold of owner Alex AT ALL
He bought an Import Asian Water Monitor from us, we explicitly detail we do not offer any guarantee other than live arrival on imported water monitors. Curses at people and will harass you over the phone when he doesn’t get his way.
No I bought a water monitor that was advertised as a FARMBREED hatchling that was already eating a variety of foods...when I got the awm he was sick with internal parasites and would eat ANYTHING.....I tried reaching Alex MANY times but got nothing
Rating by j***s for Water Monitor ($149.95)
I was completely satisfied with the entire transaction
Glad you had a great experience! Thanks again.
Rating by w***1 for Anery Sand Boa ($124.95)
Excellent and fast customer service. Received my baby BTS around 4 days ago and so far so good. Very healthy little guy and eating great!
Glad the skink is adapting well. Thanks again!
Rating by b***9 for Irian Jaya Blue Tongue Skinks ($249.95)
Beautiful loving little noodle! She’s super sweet. The breeders communicated with me every step along the way and answered questions about her. Very happy to have another great breeder In Florida! Thanks
Thanks again, happy to help any time.
Rating by l***a for Black Albino (Anery) Stripe Corn Snake ($129.95)
Very nice and professional!!
Thank you for taking the time to leave us a review.
Rating by r***8 for GHI Ball Python ($199.00)
I’m very impressed with imperial reptiles!! My red blood python is beautiful has an amazing temperament and he is doing so good so far! Would definitely recommend them to anyone!
Rating by p***s for Normal Red Blood Python ($149.95)
My little guy or girl is perfect
Rating by d***f for Argentine Black & White Tegu ($229.95)
They were very nice to talk to, even though my baby was a day late he arrived heath. I was very happy to receive him.
Rating by m***8 for Red 66% Ph Hypo Translucent Central Bearded Dragon ($119.95)
Ordered my mosiac cali kingsnake and got a reply back the same day. Got him overnight as promised,packaged very well and received him in perfect condition. Would definitely recommend ordering from Imperial Reptiles & Exotics.
Rating by m***a for High White California Kingsnake ($349.95)
Package came alive & earlier than expected.
Rating by t***z for Tremper Albino Leopard Gecko ($29.00)
Everything was perfect and we love our new baby gecko! Thank you!
Rating by r***4 for Mack Snow Leopard Gecko ($39.95)
Very cute baby dragon, she's really small but adorable. Wish I would have bought two
Rating by k***7 for Hypo Snow Bearded Dragons Central Bearded Dragon ($124.95)
When our gecko arrived, he was very healthy. He has been a joy to have in our home! Will definitely be ordering from them again
Rating by s***n for Blizzard Leopard Gecko ($39.00)
We purchased this snake for my son and she is amazing. She came in great condition and she loves to be held ;) couldnt ask for a better snake
Rating by d***n for Normal Ball Python ($49.00)
Received my snake and he is healthy and gorgeous!! Communication and shipping was excellent and extremely fast! Will definitely look into getting more reptiles from them in the future!
Rating by a***a for Mexican Black Kingsnake ($199.95)
Purchased a sexed pair of juvenile G. prasina. Flawless transaction. Exceptional animals. They were in great shape upon receipt. Inquisitive, robust, and bold. Would purchase from them again.
Follow up - after 5 weeks we've had no issues with the pair and we're very pleased with the transaction and the quality of the animals.
I am happy the prasina have been doing well. Sounds like you're doing a great job. Thanks again!
Rating by j***l for Sexed Male And Female Pair Green Keeled Lizard (Gastropholis Prasina) Other Lizard ($549.95)
The snake is absolutely beautiful and a powerhouse. She has an amazing temperament and will be a great addition to our collection.
Rating by m***5 for Black Pastel Vanilla Pinstripe Het Ghost Ball Python ($299.95)
No Problem everything went smooth. Communication was good returned emails back quickly. Reptiles arrived in good condition.
Rating by m***0 for Red Eye Crocodile (T. Gracilis) Skink ($174.95)
The beautiful gecko arrived right on time and safe and sound! He's adorable and made a great addition. The communication between the seller was great, they were kind, respectful, helpful and easy to talk to. They make sure you get what you paid for!
I’m glad the aft arrived safely! Thanks for emailing us to let us know. We appreciate you taking the time to leave us feedback. Thanks again!
Rating by m***8 for Stripe Tangerine Amel African Fat-Tailed Gecko ($149.95)
I absolutely love my Patternless Leopard gecko, They we’re so helpful answering all my questions and the gecko arrived all bright eyed and not lethargic which proves how well they take care of their animals. I would give a higher rating if I could!
Rating by e***t for Murphy's Patternless Leopard Gecko ($39.95)
I just love my new baby he is everything I can ever want From Miami to Cali He is going to be one spoiled snake baby
Rating by l***e for Black Pastel Ghost Ball Python ($229.95)
The snake is even more beautiful in person than in the picture. Imperial really did an awesome job on this little dude. I’ll definitely order from them in the future.
Glad you like her so much! Thank again, we appreciate your feedback.
Rating by g***8 for Butter Genetic Stripe Ball Python ($229.95)
Love her! she’s beautiful! Thanks guys!
Glad you like her. Thanks for the feedback!
Rating by m***9 for Mexican Black Kingsnake ($199.95)
Great communication and fast shipping!! Thanks!
Thanks for the feedback!
Rating by f***5 for Super Pastel Ivory Ball Python ($349.95)
Outstanding animal! Excellent communication and super fast shipping. Will definitely being doing business with you again. Thank you!
Thanks for the feedback! Let us know if you need anything, happy to help.
Rating by a***w for Black Pastel Ghost Ball Python ($229.95)
My experience with Imperial Reptiles & Exotics was great. The seller was awesome and responded quickly. The snake was beautiful, healthy, and packaged safely. I would definitely recommend this seller to anyone.
Thanks for choosing IMPERIAL and for taking the time to leave some feedback!
Rating by p***3 for Super Pastel Ivory Ball Python ($329.95)