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MorphMarket market and community sites experienced several hours of downtime this morning due to a major outage at Amazon Web Services. This outage has most likely affected thousands of websites, although some of the larger sites (like Reddit, Twitter, Spotify) may have only been affected in some of their services.

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Customer Testimonials

Today we introduce “Customer Testimonials”, a new feature that highlights a seller’s positive customer feedback.

While all sellers are able to accumulate ratings, the Standard and Premium membership plans now allow a seller to promote several of these ratings directly on their Store Page.

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Seller Responsiveness Metrics

Great businesses don’t just provide a great product; they also provide great service. One metric of customer service is responsiveness to buyers. On MorphMarket we capture this in the Responsiveness Rating and Average Response Time.

We've just added several features related to Seller Responsiveness Metrics.

  • Responsiveness is now shown on the Store Page
  • New tools to help sellers locate and respond to messages needing a reply

Read all about it here: https://community.morphmarket.com/t/seller-responsiveness-metrics/2488

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At MorphMarket, we take fraud very seriously. We have gone to great lengths to help buyers avoid getting scammed, and yet it never fails that on the occasion that a scammer pops up, a few unexperienced buyers are quickly drawn in.

The point of this post is to outline what MorphMarket does and does not do to protect against fraudulent sellers.

Continue reading on the MorphMarket Reptile Community...

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How to Avoid Fraud as a Seller

Most of the time we think about buyers being the one at risk, however sellers can end up getting shorted too. Here's a great thread by John Dague about How to Avoid Fraud as a Seller. Please add your thoughts and methods as well.

https://community.morphmarket.com/t/tips-on-avoiding-fraud-as-a-seller/2290

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How to Ship Live Reptiles

Responsible shipping is important for your animals, your customers, and the reputation of the whole hobby. It isn’t that hard but can be daunting the first time around.

For this reason, MorphMarket has partnered with our friends at ShipYourReptiles to produce this new guide: How to Ship Live Reptiles, showing the key steps and common pitfalls.

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