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This past month, we have been doing a lot of maintenance on our site as we increase the resources we are putting into the business. As a result, we have upgraded all of our core software. In many cases we jumped ahead by many years in the versions of software we’re using. This is great and adds a lot of stability in many respects. However, it looks like it has in the short run caused us to regress in performance to where the capacity issue is noticeably worse. Yesterday was a particularly bad day.

We wanted you to know that we are now shifting our focus from upgrading to improving performance so as to reduce this issue. In fact, we expect that in the near future the site will be running better than ever before. We invite you to read more about this and comment in our forums.

Scaling up in terms of site features and traffic capacity is an ongoing challenge that we are happy to face. We want to deliver the very highest quality service to the reptile industry. Thanks for your support through our "growing pains".

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MorphMarket is committed to providing the modern platform for reptile enthusiasts. As such our staff has been working hard behind the scenes to performing a major software upgrade to Python version 3 (the programming language), which has been rolled out today.

We have tested these changes to the best of our ability, but it's inevitable that there are a few more bugs to be squashed. Thanks for your patience if you encounter such an issue. We should be notified of any errors on our end and fixing them as fast as possible. If you a problem remaining for more than a day please let us know.

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In recent weeks we’ve all been impacted by COVID-19 in one way or the other. Just like you, we’re concerned about the pandemic, and we are here to support our customers and the community.

At MorphMarket, our support team is no less available than before to help you with any issues or questions you have in the use of our marketplace. In fact we have recently added additional staff to improve our capabilities.

Last update on .

We've just rolled out an automatic process for managing unresponsive seller accounts. This is only applicable to the bottom 2% of our 2,000 sellers, who are not responding to a majority of their inquiries. (This is also in addition to the reminder emails which go out for inquiries several days after no response.)

  • After becoming unresponsive, the seller will get a private warning notice on their inventory page. This should be highly visible to them and is useful in case they are not seeing our emails for some reason.
  • After one week, they will be sent an email notice.
  • After two weeks, the ads will be automatically expired.

Read the full article and respond on the MRC.

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Shipping Animals Home From Tinley Park

If you're flying in to the NARBC show at Tinley Park and you're wondering how you can shop for animals, ShipYourReptiles has your solution. Shop for animals at the show, then bring them to the SYR table and they'll ship them home for you.

Whether you're looking for multiple animals to fill out your collection and breeding plans, or just looking for that one perfect dream animal, they'll have everything you need to ship them safely home, including shipping supplies, discounted shipping labels, and staff that will expertly pack your animals and make sure they are delivered safely into the hands of FedEx on Monday morning. All packages will ship out on Monday for Tuesday delivery.

If you're new to shipping, SYR will set up an account for you, and you can use the coupon code MORPH45 to get 45% off the FedEx retail rate for that shipment.

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MorphMarket market and community sites experienced several hours of downtime this morning due to a major outage at Amazon Web Services. This outage has most likely affected thousands of websites, although some of the larger sites (like Reddit, Twitter, Spotify) may have only been affected in some of their services.

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Customer Testimonials

Today we introduce “Customer Testimonials”, a new feature that highlights a seller’s positive customer feedback.

While all sellers are able to accumulate ratings, the Standard and Premium membership plans now allow a seller to promote several of these ratings directly on their Store Page.

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Seller Responsiveness Metrics

Great businesses don’t just provide a great product; they also provide great service. One metric of customer service is responsiveness to buyers. On MorphMarket we capture this in the Responsiveness Rating and Average Response Time.

We've just added several features related to Seller Responsiveness Metrics.

  • Responsiveness is now shown on the Store Page
  • New tools to help sellers locate and respond to messages needing a reply

Read all about it here: https://community.morphmarket.com/t/seller-responsiveness-metrics/2488

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