Category archives: Selling

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We've just rolled out an automatic process for managing unresponsive seller accounts. This is only applicable to the bottom 2% of our 2,000 sellers, who are not responding to a majority of their inquiries. (This is also in addition to the reminder emails which go out for inquiries several days after no response.)

  • After becoming unresponsive, the seller will get a private warning notice on their inventory page. This should be highly visible to them and is useful in case they are not seeing our emails for some reason.
  • After one week, they will be sent an email notice.
  • After two weeks, the ads will be automatically expired.

Read the full article and respond on the MRC.

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Customer Testimonials

Today we introduce “Customer Testimonials”, a new feature that highlights a seller’s positive customer feedback.

While all sellers are able to accumulate ratings, the Standard and Premium membership plans now allow a seller to promote several of these ratings directly on their Store Page.

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Seller Responsiveness Metrics

Great businesses don’t just provide a great product; they also provide great service. One metric of customer service is responsiveness to buyers. On MorphMarket we capture this in the Responsiveness Rating and Average Response Time.

We've just added several features related to Seller Responsiveness Metrics.

  • Responsiveness is now shown on the Store Page
  • New tools to help sellers locate and respond to messages needing a reply

Read all about it here: https://community.morphmarket.com/t/seller-responsiveness-metrics/2488

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How to Ship Live Reptiles

Responsible shipping is important for your animals, your customers, and the reputation of the whole hobby. It isn’t that hard but can be daunting the first time around.

For this reason, MorphMarket has partnered with our friends at ShipYourReptiles to produce this new guide: How to Ship Live Reptiles, showing the key steps and common pitfalls.

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Improve Your Brand Awareness

Think about how frequently companies get their brand name in front of you. You see brands in commercials, on billboards, at sponsoring events, and even in the names of buildings (e.g., "Target Field"). Advertising is expensive, but with the MorphMarket Reptile Community (MRC) we have created a new opportunity for you to expand your brand name for free.

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Facebook Live Sale Crackdown

Many of you are already aware that Facebook has been more actively enforcing its TOS and banning live animal sales. This has looked like them closing down classified ad groups. This has been going on for quite a while actually, but there seems to have been a major uptick in enforcement recently.

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We just sent out our periodical newsletter which goes to all our active sellers and members.

You can also read it here on the web.

If you are an active seller or member and it didn't show up in your inbox, dig it out of your promotional or spam folder so your mail will correctly categorize it in the future.

Last update on .

We periodically send a newsletter to all our active sellers and members. Here's the Summer 2018 Updates.

If you are an active seller or member and it didn't show up in your inbox, dig it out of your promotional or spam folder so your mail will correctly categorize it in the future.