Category archives: Selling

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Follow Your Favorite Sellers

Now you can follow your favorite member stores. To follow a store, use the button on the upper right corner of their store page. This feature will be available for stores who have a MorphMarket membership.

Having followed some stores, you can access the full list of stores you're following from the menu on the Followed Store page. From the Followed Stores page use the button in the upper right corner to access a feed of the newest stuff they have posted.

Coming soon -- a long time and highly requested complimentary feature: Ignore Store. This will exclude stores from any search results.

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Create Ads Fast with Clone

We've just added another convenient way to create new ads for animals which are similar to ones you have already listed. This is useful when entering in a whole clutch, whose members share properties like species, maturity, date of birth, clutch #, genes, description, etc.

  1. Click the new copy icon on the inventory screen (in the left column). This creates a new ad with most of the properties of the old one.
  2. Update any field values and add photos. Make sure you provide a unique serial ID for this animal.

That's it!

(And while it might be tempting, please do not use this to create new ads of the same animal. Our rules only allow creating a single ad for an item, which should be renewed thereafter. Thanks!)

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Disabling Auto-Renewal

Sellers can now disable the auto-renewal feature.

Ads are eligible for renewal every several weeks depending on your plan level. When renewed, they jump to the front of some listings and are reshared in the MorphReport. Standard and Premium level members also have an auto-renew feature that will automatically renew as soon possible. You can always see the last time that your ad last renewed by checking the date posted on the ad page.

Some sellers have requested the ability to disable auto-renewal to be able to manually control when their ads renew. As a result, we've added this new option near the bottom of your Seller Profile options which will do exactly that.

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Memberships Available Worldwide

We are excited to announce that memberships and their benefits are now available worldwide, including in Europe and South Africa.

Membership unlocks about two dozen highly valuable and requested features such as:

  • Multiple Photos on Ads
  • Branding (Logo) in Store Directory
  • Faster Ad Renewals
  • Testimonials
  • Membership Badge
  • Inquire for Price

To see the full list of features only available through memberships (even in our developing markets), check out the items highlighted in blue on the pricing page. Make sure to hover over or tap items for more explanation.

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We've just rolled out an automatic process for managing unresponsive seller accounts. This is only applicable to the bottom 2% of our 2,000 sellers, who are not responding to a majority of their inquiries. (This is also in addition to the reminder emails which go out for inquiries several days after no response.)

  • After becoming unresponsive, the seller will get a private warning notice on their inventory page. This should be highly visible to them and is useful in case they are not seeing our emails for some reason.
  • After one week, they will be sent an email notice.
  • After two weeks, the ads will be automatically expired.

Read the full article and respond on the MRC.

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Customer Testimonials

Today we introduce “Customer Testimonials”, a new feature that highlights a seller’s positive customer feedback.

While all sellers are able to accumulate ratings, the Standard and Premium membership plans now allow a seller to promote several of these ratings directly on their Store Page.

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Seller Responsiveness Metrics

Great businesses don’t just provide a great product; they also provide great service. One metric of customer service is responsiveness to buyers. On MorphMarket we capture this in the Responsiveness Rating and Average Response Time.

We've just added several features related to Seller Responsiveness Metrics.

  • Responsiveness is now shown on the Store Page
  • New tools to help sellers locate and respond to messages needing a reply

Read all about it here: https://community.morphmarket.com/t/seller-responsiveness-metrics/2488

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How to Ship Live Reptiles

Responsible shipping is important for your animals, your customers, and the reputation of the whole hobby. It isn’t that hard but can be daunting the first time around.

For this reason, MorphMarket has partnered with our friends at ShipYourReptiles to produce this new guide: How to Ship Live Reptiles, showing the key steps and common pitfalls.