Archives Dec. 2, 2021

Last update on .

Basic Buyer Info Required

From now on we are requiring buyers to complete a few basic fields in their User Profile before sending new inquiries. The basic fields include:

  • First and Last Name
  • General Location (Country & Postal Code)
  • Phone Number

This change will speed up the inquiry process for everyone. Providing this basic information up front saves both the buyer and seller from having to request or provide it in a series of messages.

Phone numbers are now part of the required fields for a few reasons. First, sellers shipping live animals must provide the buyer's phone number to shipper. Second, phone numbers are valuable for in-person pickups. The Messenger will become progressively more real-time in future versions of our app, but it's always good to have backup communication methods.

We recommend that buyers enter accurate information. While there's nothing stopping you from entering "Daffy Duck" as your name, it will be off-putting to sellers, and you can expect to be declined and blocked frequently. If the name in your profile doesn't match the name in your payment information, that will be a red flag to the seller and will likely cause delays.

We also recommend filling out the optional fields. This information will help you build trust with the sellers and they will take you more seriously from the beginning.

In the future, as we add more support for transactions, we may have certain information such as phone number or full address become to the seller once a transaction has begun. Until then, you could enter a fake number -- such as all 1's -- if you are not willing for sellers to see our number. But again, it's the seller's option (just as it always has been) to decline an inquiry.

Last update on .

Messages sent today from email from 7:11am to 6:29pm (Central Time) were not received by MorphMarket or the recipients.

Messages sent from the Messenger and new inquiries had no issues. The emails with problems would all be replies to previous messages.

You can verify if your message were sent now or any time by checking the Messenger and seeing if they are there.

How to Re-Send

If you sent messages during this time, you can resend using one of the following options:

  1. In email you can re-send the message by finding the message you sent, hitting "reply" and then copy/pasting what you sent before to the top of the message. Make sure the recipient which is being emailed is something like [email protected] so it is routed the same way the original would have been.

  2. Alternatively, you can go to the Messenger (link above) and copy/paste your message in a reply there.

Cause of the Problem

This morning, we enabled a feature on Cloudflare which blocks "bad bots" from scraping our site. This kind of feature helps keep our service running more smoothly for our actual users. This protection, however, interrupted our email service Postmark without us realizing it. We have changed back this option until we can properly pass Postmark traffic through Cloudflare.

Conclusion

We apologize for this email outage. Solid communication is of utmost importance to us, which is why we continue to improve the messenger and other communication capabilities (see also the upcoming app with native notifications). Unfortunately hiccups from time to time are unavoidable but we are committed to transparency.

If you have any questions about the above, please contact [email protected]

Previous day

Dec. 1, 2021

Next day

Dec. 8, 2021

Archives