Last update on .

Messages sent today from email from 7:11am to 6:29pm (Central Time) were not received by MorphMarket or the recipients.

Messages sent from the Messenger and new inquiries had no issues. The emails with problems would all be replies to previous messages.

You can verify if your message were sent now or any time by checking the Messenger and seeing if they are there.

How to Re-Send

If you sent messages during this time, you can resend using one of the following options:

  1. In email you can re-send the message by finding the message you sent, hitting "reply" and then copy/pasting what you sent before to the top of the message. Make sure the recipient which is being emailed is something like [email protected] so it is routed the same way the original would have been.

  2. Alternatively, you can go to the Messenger (link above) and copy/paste your message in a reply there.

Cause of the Problem

This morning, we enabled a feature on Cloudflare which blocks "bad bots" from scraping our site. This kind of feature helps keep our service running more smoothly for our actual users. This protection, however, interrupted our email service Postmark without us realizing it. We have changed back this option until we can properly pass Postmark traffic through Cloudflare.

Conclusion

We apologize for this email outage. Solid communication is of utmost importance to us, which is why we continue to improve the messenger and other communication capabilities (see also the upcoming app with native notifications). Unfortunately hiccups from time to time are unavoidable but we are committed to transparency.

If you have any questions about the above, please contact [email protected]